In an unexpected move, Air Italy decided to cut its loses and shut down…effective immediately. This is a very sad day for a very special carrier.
Investors accelerated an emergency meeting, originally scheduled for February 18th, to today. There, the decision was made to suspend further service.
I’ve included the full press release below, but note these key details:
- Flights scheduled from today through February 25th will operate as scheduled…by other carriers
- If your original departure is before February 25th with a return after February 25th, you may be re-accomodated on another airline
- Itineraries which begin on or after February 26th will be refunded
- You can apply for a full refund for upcoming travel via firstname.lastname@example.org, even if you are traveling before February 26th
Here’s the full release:
Following the shareholders’ meeting of Air Italy (Alisarda and Qatar Airways through AQA Holding spa) which decided the “liquidazione in bonis” of the company, and with the aim of minimizing the inconvenience for passengers holding Air Italy tickets, we inform all passengers that:
From 11 to 25 February2020 inclusive, all Air Italy flights will be operated by other carriers at the times and on the days previously scheduled; all passengers who booked flights (outward or return) after 25 February 2020 will be re-protected or fully refunded.
- All scheduled flights (outward or return) up to and including 25 February 2020 (including the first departures on the morning of 26 February 2020 of domestic flights to Malpensa and from Male and Dakar airports) will be regularly operated, without any changes to the original scheduled dates and times and on the same flight conditions. Passengers will be able to fly using their ticket. Alternatively, passengers can always opt for a full ticket refund by emailing the following address email@example.com (or contacting their travel agency) prior to their flight’s departure time.
- For all tickets scheduled to depart by 25 February 2020 and to return after 25 February 2020:
- – the outward journey will be regularly operated, without any changes to the original scheduled dates and times and the same flight conditions; with regards to the return flight, passengers will be offered a travel option on the first available flight of another carrier, the details of which will be provided from 18 February 2020 by calling the following number from Italy: 892928, from abroad: +39078952682, from Usa: +1 866 3876359, from Canada: +1 800 7461888, or by contacting the travel agency in the case of purchase through this channel.
- – Alternatively, passengers can opt to claim their refund for unused flight segments, by emailing the following address firstname.lastname@example.org (or by contacting the travel agency if the ticket was purchased through it) prior to the flight’s departure time.
- Tickets for return flights after 25 February 2020:
- – If purchased directly via the web (Air Italy portal) or Air Italy contact center, they will be fully refunded in a manner that will be provided via email, or requesting it at the address email@example.com
- – If purchased through the Air Italy ticket office, they will be fully refunded by going to any Air Italy ticket office
- – If purchased through a travel agency it will be necessary to request a refund or a change of travel by contacting the agency
All bookings for which the travel document has not been completed through the purchase of the ticket will automatically lapse. For more information, the toll-free number from Italy: 892928; from abroad: +39078952682 from Usa: +1 866 3876359 from Canada: +1 800 7461888
I flew Air Italy last summer from Milan to San Francisco…heck, I built a whole trip around it. And although the business class seat wasn’t the most spacious nor food the most tasty, I had a wonderful flight. The attention to detail was magnificent and the service onboard was truly outstanding.
> Read More: Air Italy A330 Business Class Review
My review may no longer be relevant in terms of what you can expect, but serves as a historical marker of an airline that could have (and should have) become Italy’s flag carrier. But the with the Italian government unwilling to let Alitalia fail, poor Air Italy had no chance.
Tomorrow I’ll discuss why Delta shouldn’t be so fast to gloat over this news…
Arrivederci Air Italy. You will be missed.