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Home » American Airlines » Priceless: American Airlines Gate Agent Advises Obnoxious Passenger To Fly Spirit Airlines
American Airlines

Priceless: American Airlines Gate Agent Advises Obnoxious Passenger To Fly Spirit Airlines

Matthew Klint Posted onJuly 21, 2021November 14, 2023 11 Comments

a man and woman wearing a mask

An American Airlines gate agent earns my full praise for the way in which he handled a rude, obnoxious, and lying customer in Miami. Telling her to fly Spirit Airlines instead is priceless.

American Airlines Gate Agent To Pesky Passenger: Fly Spirit Airlines Instead

The incident took place while boarding a flight in Miami. Based upon the context of the video clip below, it appears that the female passenger was not wearing a mask, initially refused to mask up, and then called the gate agent a term for a female dog.

She was referred to the a supervisor, who informed her that she could not fly on American Airlines:

“I suggest you try Spirit” pic.twitter.com/VAibeYhjHz

— J- 🌎✨ (@MajorFactor2) July 20, 2021

I love the way the agent handled this – polite, witty, and protective of staff.

Some have disagreed with his choice of words. For example, Tim Dunn left a comment on View from the Wing questioning why the agent had to throw in Spirit Airlines:

He would have succeeded if he had left Spirit out of the conversation.

The irony, of course, is that Spirit is preparing for a massive expansion at Miami and, by its second month of service will be the 2nd largest airline there with service to about 20 cities.

So, yeah, it might be fun to tell a customer to take a hike – but when you suggest they go to a competitor that is out to each your lunch, the competitor might have the last laugh.

It’s true, Spirit Airlines is building up in Miami and will be a thorn in AA’s side. It’s also true the idea that Spirit Airlines is home to the worst passengers in the world is quite an exaggeration. But I still can appreciate the comment and frankly this sort of passenger is not one that American Airlines needs (nor does Spirit Airlines need). The jab against Spirit is humorous and I strongly doubt Spirit Airlines would have the last laugh if it managed to poach this passenger away from American Airlines.

CONCLUSION

Kudos to the gate agent for being calm, collected, professional, and firm. No airline agent should have to tolerate verbal abuse. Even Spirit Airlines doesn’t need to deal with this particular passenger.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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11 Comments

  1. Jerry Reply
    July 21, 2021 at 1:44 pm

    I’m actually amazed there are GAs in Miami that are able to conduct themselves as professionally as this gentleman did. I don’t think I’ve ever passed through MIA without being shouted at by at least one AA employee for no real discernible reason. I figured that was just the ‘charm’ of the place.

  2. rich Reply
    July 21, 2021 at 1:53 pm

    And people wonder why they can’t get workers for low paying jobs that deal with the public. Most people that have a choice would rather avoid dealing with the public on a daily basis due to stuff like this.

    A few years ago a server was telling me how a customer in the restaurant wanted to speak with the manager. This was an open air restaurant (the windows and doors open up when the weather was decent). Apparently a fly flew into this woman’s water and she demanded to speak with a manager. The manager came over to see what the issue was and the lady was upset at what happened.

    The manager asked if the server had given the lady a new drink and she had. So she point out to the customer that it was an open air restaurant and these things happen. Apparently the customer thought she deserved a free alcoholic drink or something off the meal. The maanger wasn’t having any of that.

  3. Jan Reply
    July 21, 2021 at 1:55 pm

    Rename this entire website to AAinMiami.con already

    • Santastico Reply
      July 21, 2021 at 2:13 pm

      LOL!!! Not a single of these reported incidents that included masks, gate agents confrontations, brawls, etc… did not include the word Miami on it.

    • William Y. Reply
      July 21, 2021 at 2:45 pm

      Yeah, I wonder if it’s because some other blogger and his child is there, too.

  4. michael d Reply
    July 21, 2021 at 10:34 pm

    Yes!
    Very upsetting for some when they are forced back into reality having to face the consequences of their actions.

  5. viapanam Reply
    July 22, 2021 at 9:58 am

    Priceless … simply priceless. Kudos to American and that particular employee.

  6. JoEllen Reply
    July 22, 2021 at 12:20 pm

    Good for this supervisor. More agents and supervisors need to take a stand and stick with the decision instead of some I’ve known/ had over the years who step into the fray but then end up coddling and rear-end wiping the passenger and still letting them fly. Anger and knee-jerk reaction seems to be the “norm” in almost every setting whether it be airports, banks, supermarkets, etc., everyone just wants their selfish way but there has to be allowance for someone of authority to be in control instead of allowing passengers or customers to just throw tantrums. He made his statement and walked away – Hope she (the passenger) had to hitchhike.

    • Trixey Fairfield Reply
      July 23, 2021 at 11:31 am

      Amen to all you said. Perhaps we needs to stop being whores for a few dollars. Never an excuse for name calling or profanity.

  7. Suz Reply
    July 22, 2021 at 6:27 pm

    I loved this. I also was sure I recognized him. I think this was DFW, though. Not that it matters THAT much. Class is class–and so is lack of it!

  8. Madeline Lingos Reply
    August 3, 2021 at 2:41 pm

    Good for you supervisor agent. I’m glad there are gentlemen out there. You handled it perfectly. She is a lying foul mouthed woman who has no manners.

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