An American Airlines gate agent earns my full praise for the way in which he handled a rude, obnoxious, and lying customer in Miami. Telling her to fly Spirit Airlines instead is priceless.
American Airlines Gate Agent To Pesky Passenger: Fly Spirit Airlines Instead
The incident took place while boarding a flight in Miami. Based upon the context of the video clip below, it appears that the female passenger was not wearing a mask, initially refused to mask up, and then called the gate agent a term for a female dog.
She was referred to the a supervisor, who informed her that she could not fly on American Airlines:
“I suggest you try Spirit” pic.twitter.com/VAibeYhjHz
— J- 🌎✨ (@MajorFactor2) July 20, 2021
I love the way the agent handled this – polite, witty, and protective of staff.
Some have disagreed with his choice of words. For example, Tim Dunn left a comment on View from the Wing questioning why the agent had to throw in Spirit Airlines:
He would have succeeded if he had left Spirit out of the conversation.
The irony, of course, is that Spirit is preparing for a massive expansion at Miami and, by its second month of service will be the 2nd largest airline there with service to about 20 cities.
So, yeah, it might be fun to tell a customer to take a hike – but when you suggest they go to a competitor that is out to each your lunch, the competitor might have the last laugh.
It’s true, Spirit Airlines is building up in Miami and will be a thorn in AA’s side. It’s also true the idea that Spirit Airlines is home to the worst passengers in the world is quite an exaggeration. But I still can appreciate the comment and frankly this sort of passenger is not one that American Airlines needs (nor does Spirit Airlines need). The jab against Spirit is humorous and I strongly doubt Spirit Airlines would have the last laugh if it managed to poach this passenger away from American Airlines.
Kudos to the gate agent for being calm, collected, professional, and firm. No airline agent should have to tolerate verbal abuse. Even Spirit Airlines doesn’t need to deal with this particular passenger.