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Home » American Airlines » American Airlines Backs Downs On Mask Ban
American AirlinesNews

American Airlines Backs Downs On Mask Ban

Matthew Klint Posted onMarch 23, 2020November 14, 2023 5 Comments

a woman wearing a face mask

American Airlines (wisely) backed down on its ban on masks for flight attendants, now allowing them to wear masks onboard and in airports if they so choose.

If the U.S. government is to believed (and that’s sadly not a given), masks are not effective in protecting against COVID-19 and other airborne illnesses. They are, however, effective in preventing against the spread of virus from a sick person. Thus, it can be very beneficial for a sick person to wear a mask.

But for unexplained reasons, possibly to prevent customers from being afraid or to promote strict standardization in dress and appearance, American Airlines banned masks in-flight. As late as Saturday, American Airlines insisted:

“Masks in-flight or in the terminal is not allowed. We are following CDC guidance: masks are not effective in preventing the spread of COVID-19 for the general public.”

That changed yesterday, thanks in part to View from the Wing who wrote about the ban, sparking widespread outrage.

American Airlines Now Allows Masks

Here’s a note from Jill Surdek, Vice President of Customer Planning at American Airlines, shared with flight attendants yesterday:

RE: Face Mask Policy

In the last few days, we’ve seen an increase in questions from our team asking to wear face masks on the plane. There have been no changes to CDC recommendations regarding face masks for crews. They still do not consider it an effective protection again the virus. Health experts say the single most effective way to protect yourself against COVID-19 is to wash your hands with soap and water, and avoid touching your mouth, nose, eyes and face. Face masks are impactful when worn by sick people. Nonetheless, some of you have said that it would make you feel safer and comfortable to wear a mask, so we will now permit this.

Starting today, flight attendants may wear face masks during all phases of flight, regardless of destination. Having said that, you’ve likely seen in the news there is a worldwide shortage of masks. That’s why we do not have inventory to supply face masks for each flight attendant. As a result, if you’d like to wear a mask, you’ll need to supply your own – and it should be a neutral color.

We’ve also seen reports of entire supplies of face masks being stripped from the kits onboard, which is creating a shortage. Please do not remove masks from the Grab and Go or Ancillary* (ANC) kits unless you are taking care of a sick customer. Due to the worldwide shortage of masks, we must conserve the ones supplied on the aircraft for confirmed medical emergencies. If you remove masks from these kits, please inform the captain by using a Cabin Discrepancy Worksheet (CDW), and fill out a CERS report within 24 hours.

* Note: The Ancillary kit may only be opened after contacting the physician on-call (POC).

Ok, fine. A bit late, but at least AA corrected its error.

I tend to view masks like airport security…helpful in some cases, pointless in most cases. Does that mean we should do away with both? Probably not. I’m not a doctor or medical expert, but do note that the masks seem to have been effective in East Asia. I also note that there’s a huge shortage of N95 masks for medical professionals; my other business is in contact with local hospitals and medical clinics who desperately need these masks.

CONCLUSION

Flight attendants are on the front lines of the flight against in COVID-19. They are still traveling and even with social distancing, exposed to more potential virus than most of us now chilling at home. Even if it was nothing more than a phycological crutch, allowing flight attendants to wear masks (like Delta and United have apparently done for several days) just made sense. It was a battle not worth fighting. I’m glad AA has finally corrected its policy.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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5 Comments

  1. debit Reply
    March 23, 2020 at 8:19 am

    I thought this virus is called the china CCP virus after the communist party of china that let it spread everywhere and suppressed information on it.

    I encourage many people to continue wearing masks even after this has subsided.

    Finally, write to your senators yo support them. The Republican ugly face mnuchin wants a 500 billion slush fund with no oversight to bailout trump properties, airlines, hotels, Boeing, maybe his friends busineses. Imagine the chutzpah a 500 billion fund that is his piggybank. Republicans are assholes and they steal are trying to steal while people are dying.

    • debit Reply
      March 23, 2020 at 8:22 am

      SCHUMER and PELOSI we support you as you stand up to republican thieves in the Congress. Enough of their fiscal malfeasance.

  2. James Reply
    March 23, 2020 at 8:53 am

    American are brave for not yet banning air travel during this pandemic.

    Either that or simply stupid…..

  3. Santastico Reply
    March 23, 2020 at 10:47 am

    Matthew: Regarding your comment “If the U.S. government is to believed (and that’s sadly not a given)”, just to be fair, the current US Government, which many do not trust, DID NOT write the CDC guidelines that say “that people who are well SHOULD NOT wear a facemask to protect themselves from respiratory illnesses, including COVID-19. You should only wear a mask if a healthcare professional recommends it. A facemask should be used by people who have COVID-19 and are showing symptoms. This is to protect others from the risk of getting infected.” This has been the guideline from the CDC and healthcare professionals around the world for many many years. I have several healthcare professionals in my family and they always said that facemasks should only be used by people that are sick. BTW, people that are not sick and are wearing facemasks run a bigger risk to get sick from other things that are not coronavirus. Facemasks are not supposed to be reused. I know people that were able to get one single mask and they have been using it for many days. That is a really bad idea Those masks are supposed tio be used for couple hours and then disposed. If you are breathing on that mask you are basically creating a moist environment that will grow bacterias and fungi that will really get you sick if you are not. Also, wearing masks like in the picture you have in your post only gives a false sense of protection. Look at the sides of the mask. It is totally open and anything can get there. I am amazed to see people at stores wearing homemade masks or bandanas like a cowboy on their faces. I see people wearing masks on their ears or shins. It is a total disaster. Thus, AA FAs are not protecting themselves against anything but scaring passengers that might think they are sick.

  4. Mike Reply
    March 27, 2020 at 1:16 pm

    The point of wearing a mask is more about not spreading the virus. As we all should know now, asymptomatic carriers can still spread the virus, so if you wait until symptoms start showing, you may have already been spreading the virus for days. Any form of masks can greatly reduce the radius of spit from talking or coughing, which are essentially droplets. There have been studies done that show masks can trap more than 90% of droplets from the mouth. Furthermore, countries that have managed this pandemic well, like Singapore and South Korea have all mandated the use of face masks.

    https://www.jstor.org/stable/30082047#metadata_info_tab_contents
    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3004550/

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