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Home » American Airlines » Pizza Party On American Airlines!
American Airlines

Pizza Party On American Airlines!

Matthew KlintPosted onMay 8, 2021November 14, 20237 Comments

a man wearing a face mask and holding a bottle in a white airplane

After an American Eagle flight headed to Charlotte was forced to divert due to bad weather, the captain made everyone’s day by arranging a pizza party onboard. Pizza diplomacy always works!

American Airlines Pizza Party

American flight 4798, an ERJ-175 operated by Republic Airways, took off from Key West, Florida (EYW) bound for Charlotte, North Carolina (CLT). The flight was delayed due to severe thunderstorms in Charlotte, but finally took off. Thunderstorms, however, continued in Charlotte, forcing the flight to divert to Charleston, South Carolina (CHS).

While on the ground in Charleston (about 90 minutes), the captain decided to order pizza…for the entire plane. Six hours after scheduled takeoff, the flight made it to Charlotte. But instead of being angry, passengers were smiling.

Delays stink. But good customer service and thinking outside the box can overcome even the most aggravating delays. Here, a simple gesture of ordering pizza quickly diffused anger. Airline passengers are hardly unique: pizza is a wonderful diversion to a diversion. A good pizza makes (almost all of) us happy.

CONCLUSION

An American Airlines spokesperson noted:

“We’re incredibly proud of the American Airlines team and our regional partners — including Republic’s crew members — who take great care of our customers every day. Rain or shine, our team consistently proves they’re the best in the business.”

Well, I don’t know about that, but kudos to the captain. What a great and classy gesture (reminds me of Captain Denny).

Have you ever encountered a delay in which the captain has ordered pizza or had other food delivered to the aircraft?

(H/T: View From The Wing // image: Facebook)

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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7 Comments

  1. Dublin Reply
    May 8, 2021 at 4:57 pm

    It doesn’t take much does it. Good for him classy and thoughtful gesture.

  2. Stuart Reply
    May 8, 2021 at 6:15 pm

    It’s funny people noticing this lately like it’s a new thing. I have had two flights over the past 10 years that the Captain has done this while diverted and waiting for weather to clear at the destination. Both were on Delta though.

  3. John Mrst Reply
    May 8, 2021 at 8:23 pm

    The captain is getting reimbursed for his pizza, right?

    > The flight was delayed due to severe thunderstorms in Charlotte, but finally took off. Thunderstorms, however, continued in Charlotte, forcing the flight to divert to Charleston, South Carolina (CHS).

    > While on the ground in Charlotte (about 90 minutes), the captain decided to order pizza…for the entire plane. Six hours after scheduled takeoff, the flight made it to Charlotte.

    You mean while being grounded on Charleston

    • Matthew Klint Reply
      May 8, 2021 at 8:26 pm

      Thanks John.

  4. Mike Reply
    May 9, 2021 at 7:23 am

    Very classy move. I’m waiting for Sara Nelson, flight attendants union boss to file a grievance because there was food service on the plane. This guy should have a job in corporate, replace Dug and his staff of losers.

  5. jm Reply
    May 9, 2021 at 3:43 pm

    I’ve never had the captain order pizza for the plane, but a couple decades ago, during a long ground delay, a passenger ordered 100 burrito supremes from Taco Bell for the plane. No jokes about Taco Bell…it was a really generous gesture and much appreciated.

  6. JerryReply
    May 9, 2021 at 4:32 pm

    I had this happen in JLN once during a delay. Pizza really is a great equalizer.

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