After an American Eagle flight headed to Charlotte was forced to divert due to bad weather, the captain made everyone’s day by arranging a pizza party onboard. Pizza diplomacy always works!
American Airlines Pizza Party
American flight 4798, an ERJ-175 operated by Republic Airways, took off from Key West, Florida (EYW) bound for Charlotte, North Carolina (CLT). The flight was delayed due to severe thunderstorms in Charlotte, but finally took off. Thunderstorms, however, continued in Charlotte, forcing the flight to divert to Charleston, South Carolina (CHS).
While on the ground in Charleston (about 90 minutes), the captain decided to order pizza…for the entire plane. Six hours after scheduled takeoff, the flight made it to Charlotte. But instead of being angry, passengers were smiling.
Delays stink. But good customer service and thinking outside the box can overcome even the most aggravating delays. Here, a simple gesture of ordering pizza quickly diffused anger. Airline passengers are hardly unique: pizza is a wonderful diversion to a diversion. A good pizza makes (almost all of) us happy.
An American Airlines spokesperson noted:
“We’re incredibly proud of the American Airlines team and our regional partners — including Republic’s crew members — who take great care of our customers every day. Rain or shine, our team consistently proves they’re the best in the business.”
Have you ever encountered a delay in which the captain has ordered pizza or had other food delivered to the aircraft?
(H/T: View From The Wing // image: Facebook)