I’ve got to hand it to ANA in the “attention to detail” department…even check-in is covered.
I arrived at Honolulu Airport about three hours and 15 minutes before my flight to Tokyo. I knew the lounge opened three hours before and wanted to arrive early to take some pictures before it got crowded.
When I showed up to the check-in counter, it was not yet open. But all of a sudden at about 8:25AM, all the ANA ticket agents marched out of. a backroom in lockstep and began preparation to open the counters. The precision, almost like a military march, was impressive.
But rather than just sit down behind the counter, at 8:29AM everyone lined up in a straight line in front of the counters. As the clock struck 8:30AM, the manager on duty welcomed passengers to ANA in English and Japanese. Then, in unison, every agent bowed toward the many passengers now waiting in line.
I’ve never seen anything like it and quite frankly, I loved it. I deeply respect this element of Japanese culture and I know I was not the only passenger who felt a bit of awe at this simple yet meaningful gesture.
The hospitality on ANA is excellent, as my trip report will soon demonstrate. Even from the moment of check-in at an outstation I noticed the attention to detail and careful precision that mark ANA as a top-tier airline.