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Home » Travel » THIS Is How You Deal With An Unruly Passenger
Travel

THIS Is How You Deal With An Unruly Passenger

Matthew Klint Posted onJune 12, 2018November 14, 2023 15 Comments

a group of people walking in front of an airplane

When a passenger is so disruptive that a diversion is required, one course of action makes sense to me: ban him for life.

It’s invariably a him, isn’t it?

That’s what happened to passenger on Jet2 after a flight from Belfast to Ibiza was forced to divert in Toulouse, France.

The man was drunk. Even before takeoff, he and his group of revelers were “aggressive” toward the crew. The group had a blow-up doll and several bottles of alcohol with them…

a man sleeping on a table with a bottle

While he probably should not have been allowed to board in the first place, the captain had a word with him prior to takeoff and opted to let him fly. He was warned not to consume his own alcohol onboard.

But when FAs would not sell him any more alcohol after takeoff, he went ballistic. After badgering crews and families with young children, the captain opted to divert the flight. In response, Jet2 confirmed the passenger is banned:

We will not under any circumstances tolerate this type of disgraceful behaviour on board our aircraft. We will be taking further action in support of our crew to ensure the passenger is held accountable for his actions and indeed he has already received a lifetime ban from future Jet2 flights.

Yesterday I wrote about Gregory Alexander, the 82-year-old Florida man who began poking a FA then directing derogatory taunts toward her.

> Read More: Man Strikes FA, Hurls Racial Slur, Calls Her Overweight

It could be the man suffers from dementia. But even if he did, even if it was not alcohol: disruptive passengers are more trouble than they are wroth, especially when they touch others.

Perhaps this is already done discreetly in the USA, but the solution to disruptive passengers is simple: make it clear that their future business is not welcome.

image: Jet2

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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15 Comments

  1. TJD Reply
    June 12, 2018 at 11:44 am

    invariably a him??? when it comes to unruly airline passengers, women are well represented.

    • James Reply
      June 12, 2018 at 2:02 pm

      Agreed. Why is it “invariably” a him?

      • Ralphio Reply
        June 12, 2018 at 6:24 pm

        Plenty of posts on this very blog suggest an equal distribution of unpleasant seatmates among genders.

        • Cant Say Reply
          June 12, 2018 at 9:58 pm

          As a United Captain, I have had significantly more passenger misconduct by female passengers than male. Anecdotal, I know.

  2. tda Reply
    June 12, 2018 at 12:23 pm

    I think you mean “discreetly” in your last paragraph. If it was done indiscreetly, then we’d know about it.

  3. cargocult Reply
    June 12, 2018 at 5:54 pm

    “Badgering crews and families with young children, the captain opted to divert the flight.”

    If the captain was badgering crews and families with young children, perhaps he should have been removed from the flight as well.

    • Matthew Reply
      June 12, 2018 at 6:08 pm

      Important missing word added.

      • Jun Reply
        June 12, 2018 at 6:19 pm

        Unfortunately, the pilot still appears to be doing the badgering – though we now know it was before diverting the plane.

      • Mattt Reply
        June 13, 2018 at 1:12 am

        I think your edit made it worse lol
        It still reads like the captain was the one badgering.

      • cargocult Reply
        June 13, 2018 at 11:38 am

        “After badgering crews and families with young children, the captain opted to divert the flight.”

        Perhaps the captain diverted the flight as an act of contrition.

        • Jun Reply
          June 13, 2018 at 5:38 pm

          Captain Dan G. Ling-Modifier was the one doing the badgering.

  4. GDL Reply
    June 12, 2018 at 7:24 pm

    Is there anyone at/through SFO or EWR (or ORD, I guess) who has tried going in on an AC J boarding pass yet? Reviews specify “long haul business class” is required, but the Polaris page says International First or Business on a *A partner is acceptable, and, well, technically an AC J flight from SFO or EWR to somewhere like YVR or YYZ is international. I know AC J’s were initially let in, and then later turned away at ORD due to crowding issues, but I wonder if that’s the case elsewhere. I’ve scanned Flyertalk for a real report, but have not encountered anything yet on this topic, specifically for the new lounges. Anyone?

  5. Joanne Vigliotti Reply
    October 31, 2018 at 10:33 am

    The simple solution is to ban alcohol altogether.I’m pretty sure nobody Will die as a result.Maybe limiting it to 1 beer or wine and that is It,Period end of story!!! Or are the airlines to greedy?

    • Matthew Reply
      October 31, 2018 at 10:38 am

      Too much money at stake.

      • Jo James Reply
        November 12, 2018 at 7:47 pm

        Ban it by law, then it’s a level playing field & All airlines can adjust their fares accordingly.

        Alcohol is already banned in motor coaches. There’s no excuse for airlines. To carry on as they do.

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