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Home  >  British Airways • News  >  British Airways WILL Cover EU261 Claims + Other Flight Bookings
British AirwaysNews

British Airways WILL Cover EU261 Claims + Other Flight Bookings

Matthew Klint Posted onMay 31, 2017May 31, 2017 2 Comments

Some good news for consumers afflicted by the British Airways IT Meltdown over the weekend: BA has pledged to settle up.

#1: BA will cover EU261/2004 claims

One Mile At A Time reported that some passengers who filed claims under EU261 already received claim denials. Why? British Airways argued the power surge that led to the IT shutdown fell under the “extraordinary circumstance” exception, an escape clause that includes things like natural disasters, terrorist attacks, and strikes. Should delays or cancellations be attributed to an “extraordinary circumstance”, no compensation is due.

I figured BA would at least attempt to make this argument, but I am glad it has abandoned it after only a day…it was a weak argument.

#2: BA will cover tickets purchased on a case-by-case basis

British Airways has changed its tune on compensating for other air travel arrangements due to the IT meltdown.

Originally, BA stated–

If we weren’t able to offer a suitable alternative flight we would offer a full refund of any unused sectors on your booking with us, but any alternative flights booked via different carriers would be at your own expense and would have to be claimed back through travel insurance

The carrier now states it will evaluate claims on a case-by-case basis. Sure, BA could reject every single claim, but I do not think it would have announced this change in heart without some intention of honoring tickets booked on other airlines.

Remember: Be Proactive

I laid out on Monday how you can claim compensation from British Airways. Today’s change of hearts indicates BA will be more likely to pay up, but you’ll still need to seek out compensation yourself. Start with the online form in the link above and if you fail to hear back within a reasonable time, escalate directly to CEO Alex Cruz’s office (alex.cruz@ba.com, +44 20 8738 5117). I strongly recommend you start with the conventional channel before proceeding directly to the top…

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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2 Comments

  1. Cipta Reply
    May 31, 2017 at 3:33 am

    Will people choose to fly with BA again in the future? I mean, a full service price with LCC service, this incident, lack of care to customers.

    In your opinion, compared to MAS incidents which lost 2 jets in a row, how this affect BA? Thanks Matt.

  2. JoEllen Reply
    May 31, 2017 at 3:22 pm

    Wouldn’t it have been a whole lot cheaper to have just booked as many people as possible on other airlines ? The stupidity is unbelievable.

Leave a Reply to JoEllen Cancel reply

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