• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home » British Airways » British Airways WILL Cover EU261 Claims + Other Flight Bookings
British AirwaysNews

British Airways WILL Cover EU261 Claims + Other Flight Bookings

Matthew Klint Posted onMay 31, 2017November 14, 2023 2 Comments

people walking in a building

Some good news for consumers afflicted by the British Airways IT Meltdown over the weekend: BA has pledged to settle up.

#1: BA will cover EU261/2004 claims

One Mile At A Time reported that some passengers who filed claims under EU261 already received claim denials. Why? British Airways argued the power surge that led to the IT shutdown fell under the “extraordinary circumstance” exception, an escape clause that includes things like natural disasters, terrorist attacks, and strikes. Should delays or cancellations be attributed to an “extraordinary circumstance”, no compensation is due.

I figured BA would at least attempt to make this argument, but I am glad it has abandoned it after only a day…it was a weak argument.

#2: BA will cover tickets purchased on a case-by-case basis

British Airways has changed its tune on compensating for other air travel arrangements due to the IT meltdown.

Originally, BA stated–

If we weren’t able to offer a suitable alternative flight we would offer a full refund of any unused sectors on your booking with us, but any alternative flights booked via different carriers would be at your own expense and would have to be claimed back through travel insurance

The carrier now states it will evaluate claims on a case-by-case basis. Sure, BA could reject every single claim, but I do not think it would have announced this change in heart without some intention of honoring tickets booked on other airlines.

Remember: Be Proactive

I laid out on Monday how you can claim compensation from British Airways. Today’s change of hearts indicates BA will be more likely to pay up, but you’ll still need to seek out compensation yourself. Start with the online form in the link above and if you fail to hear back within a reasonable time, escalate directly to CEO Alex Cruz’s office (alex.cruz@ba.com, +44 20 8738 5117). I strongly recommend you start with the conventional channel before proceeding directly to the top…

Get Daily Updates

Join our mailing list for a daily summary of posts! We never sell your info.

You have Successfully Subscribed!

Previous Article Iberia A330 Business Class: Not Bad At All
Next Article Inside the Honeymoon Suite of Pippa Middleton at Park Hyatt Sydney

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • United Airlines Mango Lassi

    United Airlines Rolls Out Aperol Spritz, Mango Lassi, And New Hawaii Menus

    July 4, 2025
  • United Airlines pre-arrival snack

    United Airlines Adds Pre-Arrival Service On Transcontinental Flights

    July 2, 2025
  • American Airlines Airport Standby

    American Airlines Reinstates Airport Standby For All Passengers

    July 1, 2025

2 Comments

  1. Cipta Reply
    May 31, 2017 at 3:33 am

    Will people choose to fly with BA again in the future? I mean, a full service price with LCC service, this incident, lack of care to customers.

    In your opinion, compared to MAS incidents which lost 2 jets in a row, how this affect BA? Thanks Matt.

  2. JoEllen Reply
    May 31, 2017 at 3:22 pm

    Wouldn’t it have been a whole lot cheaper to have just booked as many people as possible on other airlines ? The stupidity is unbelievable.

Leave a Reply

Cancel reply

Search

Hot Deals for July

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 100,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • Ritz-carlton yacht collection ilma
    Questions (And Answers) About Ritz-Carlton Yachts “Struggles” July 6, 2025
  • Hyatt Ziva Riviera Cancun
    Days After Hyatt Bought Playa Resorts It Sold The Properties July 6, 2025
  • Spirit foam incident detroit courtesy of Airline.net
    Spirit Airlines Foam Incident In Detroit Will Cost It Dearly July 6, 2025
  • United Airlines Sting Chicago
    United Employee Caught in Predator Sting At O’Hare Airport July 5, 2025

Categories

Popular Posts

  • Qatar Airways Economy Class Breakfast
    Economy Class Breakfast On Qatar Airways June 7, 2025
  • Favorite Airline Commercials
    My 10 Favorite Airline Commercials June 15, 2025
  • a blue passport on a black surface
    All The Patriotic Quotes In Your U.S. Passport July 4, 2025
  • Qantas Lounge Review Hong Kong
    Review: Qantas Lounge Hong Kong (HKG) June 14, 2025

Archives

July 2025
M T W T F S S
 123456
78910111213
14151617181920
21222324252627
28293031  
« Jun    

As seen on:

facebook twitter instagram rss
Privacy Policy © Live and Let's Fly All Rights Reserved. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.