Delta is out with a new safety video giving Air New Zealand a run for the money in the humor department. Well actually, the previous one did — I personally like it much better: My favorite part — the...
United Improves Pre-Arrival Meals on European Flights
The butt of many jokes for many years, United Airlines is retiring its (in)famous pre-arrival premium class meals on transatlantic westbound flights. Why does this merit a post? Because we’ve been served something like this for five years, with...
United Airlines To Offer Swanky Cowshed Amenity Kits
United Airlines is teaming up with Cowshed Spa, a division of Soho House, to offer brand new amenity kits in intercontinental premium cabins and United lounges. Beginning Aug. 1, 2015, United will exclusively offer Soho House’s Cowshed skin-care products onboard...
The Significance of American Airlines’ Starwood Transfer Bonus
As the mantra goes, miles and points are a depreciating asset and are better burned than stored for future use. American Airlines is offering a generous 20% transfer bonus on points from Starwood Preferred Guest. Essentially, that means instead...
Was the Muslim Passenger Who Accused United FA of Bigotry Lying?
Truth is a funny thing — it is immutable, but it can hide. History is written by the victors and beyond the trite but accurate cliche that there are two sides to every story, sometimes we should all be...
United Airlines Leaves JFK, Moves p.s. to Newark
Big news for New York City travelers, as United announced plans to move its premium service (p.s.) flights from JFK to Newark and discontinue service to JFK starting on October 25, 2015. United cuts p.s. because it was not...
FA Who Told Muslim Passenger She Could Not Have Unopened Soda Can for Security Reasons is Sacked
Another week, another drama at United Airlines. This time on a United Airlines Express flight operated by Shuttle America. Let’s review the situation: Tahera Ahmad, Director of Interfaith Engagement at Northwestern University who was also wearing a hijab,...
Family Should Apologize for Forcing United Airlines Diversion
The trending story of a family thrown off a United Airlines flight from Houston to Portland beckons us to consider how airlines should compassionately and effectively accommodate disabled travelers while balancing concerns of safety and the comfort of other...
New Beta Edition of United.com Available to All
I have been testing the beta version of the new united.com for over a month now via special invitation but now United has opened its beta site to everyone, with a planned launch date of the “new and improved”...
FOIA Request from U.S. DOT Arrives over United Danish Kroner Mistake Fare
After the United States Department of Transportation (DOT) sided with United Airlines, allowing the carrier to rescind super-cheap first class fares that exploited a pricing glitch on its Danish website, I was curious to see how cozy the relationship...
Video: Deceptive New United Airlines Commercial?
For an airline that was woefully behind the curve in introducing Wi-Fi to its fleet, it is a tad ironic that United Airlines has released a new commercial touting its onboard Wi-Fi and streaming video entertainment. Nevertheless, United has come...
Free Beer and Wine + Upgraded Meals in United Airlines International Economy Class
United Airlines promised a refresh to its international longhaul economy class meal service in January and has finally unveiled its plans, set to debut in June 2015. Free beer and wine return not only to transpacific flights, but to...
Sketches of New United Airlines Terminal and Club at LAX
United Airlines occupies Terminals 7 and 8 at LAX and is undergoing a much needed facelift. Coming by 2017 will be a new check-in lobby with streamlined security, a re-designed multi-level United Club with a patio perfect for planespotting...
The Contrarian: United Was Legally and Morally Entitled to Cancel Mistake Fares
In law school they teach you to argue both sides — allowing you to better understand the issue presented and the strengths and weaknesses of your own argument. Earlier this week I put forward my best legal argument for...
Real Meals Coming to United Express on March 1, 2015
While Delta Air Lines and American Airlines already serve “real” meals onboard their regional jets, United has been a holdout, offering only junk food snack boxes. That changes on 01 March 2015 when United will begin to serve hearty...
Legal Analysis of DOT Decision to Back United on Cancelled Mistake Fares
The U.S. DOT has issued its verdict on United Airlines’ unilateral decision to cancel thousands of cheap first class tickets, ruling that it will not take action against United for failing to honor the fare. Although this ruling comes...
Last Week of United Airlines Star Alliance Award Sale!
When United devalued MileagePlus last year, it introduced a bifurcated award chart that charged a premium for first and business class flights on partner metal as opposed to on United’s own planes. An example — business class to Europe...
Meal Service on 40min United Airlines Fifth Freedom Kuwait to Bahrain Flight
United Airlines operates a limited number of Fifth Freedom Routes around the world, including: Manila to Koror Koror to Yap Kwajalein to Kosrae Kuwait to Bahrain Tokyo to Seoul Tokyo to Singapore Hong Kong to Singapore Hong Kong to...
DOT Examining United Danish Kroner Mistake Fares
The DOT has taken the unusual step of issuing a press release noting that it is examining the “United Airlines mistaken fare” and will determine whether or not United must honor the fares purchased. My gut tell me this...
Man Performs Striptease in Aisle on My United Flight
Now that I have caught your attention, let me tell you about a recent flight from Frankfurt to Chicago on United Airlines. I was seated in the first row of business class upstairs on a 747-400 (nearest the lavs...
