I spend enough time in airports to know that I would never want to be a gate agent. Some agents are just nasty, but most try their best and get gangraped (I suppose that is a bit strong) by...
United Cuts Winter Service to Rome, Belfast, Dublin, Manchester
I wrote about United’s new service to Santiago, Chile yesterday as well as additional flights to Punta Cana and Belize City, but that was only half the story. While the resumption of Santiago service will be a nice addition...
United Announces New Routes to Santiago de Chile, Punta Cana, Belize City
After bludgeoning the majority of MileagePlus members with a customer unfriendly move toward revenue-based award mileage earning earlier this week, United has thrown us a bone in introducing new service to three Latin American cities. Of special interest is the...
RDMs Will Be Revenue-Based Starting March 01, 2015 on United Airlines
When Delta Air Lines announced a revenue-based earnings chart for 2015, I predicted that it would only be a matter of time before United Airlines would match, though I did not expect it to happen so soon. Copying Delta...
Video: New United Airlines Commercial
United Airlines has a new commercial out highlighting its international route map through a light-hearted tale of a man trying to learn catch phrases in several languages. The ad is targeted toward New York City flyers and was filmed...
United Has Tightened Routing Restrictions on Asia Awards
Exactly one month ago, I wrote a post entitled New, Stricter United MileagePlus Routing Rules for Travel Between USA and North Asia? At the time, I concluded the rumored draconian new routing restrictions on awards between North America and North Asia...
United Airlines Increases Mileage Upgrade Co-Pay on Premium Transcon Routes
United has transformed its premium service (p.s.) fleet that operates between Los Angeles/San Francisco and New York JFK from a three-cabin configuration with older seats in business and first class to a two-cabin configuration with fully lie-flat seats in business...
Photos: Remembering United’s Bangkok City Ticket Office
I was sorting through some old pictures today and stumbled upon a series of photos of United Airlines’ former Bangkok city ticket office. United pulled out of Bangkok in March after decades of service to Thailand and left behind,...
United.com Asks for Feedback
Last September we caught a sneak peak at United Airlines’ new website in a television advertisement, but eight months later it has yet to roll out. Perhaps United is still working out the kinks and has launched a new...
500 Free United MileagePlus Miles in Two Minutes
Earn 500 United miles just for signing up for the United MileagePlus Dining Program before 10 July 2014. No purchase or restaurant visit is necessary–simply complete the online profile and you will be credited the miles. You can then...
United Airlines Adds Service Between Denver and Panama City
United Airlines will add service between Denver and Panama City beginning on 03 December 2014 (subject to government approval). The route will run daily November through August and five times weekly during the rainy season in September and October. A...
The Trust Deficit at United
With United Airlines posting heavy losses this quarter while its competitors reported healthy profits, the blame game has begun to escalate. “Pay no attention to the man behind the curtain” no longer seems to be working, as CEO Jeff...
Update on Air China Award Booking Cancellations
More are reporting that their Air China award reservations booked with United MileagePlus miles are being cancelled and United is finally waking up to the problem. Still, there is no solution in sight. You should be vigilant in monitoring...
See you in Seattle at Frequent Traveler University!
The opening fesitivities of Frequent Traveler University (FTU) Seattle are about to begin: a reception this evening and then a full day of seminars tomorrow and Sunday. I will be be delivering a presentation tomorrow afternoon called “Hacking United Airlines.”...
New, Stricter United MileagePlus Routing Rules for Travel Between USA and North Asia?
A report on FT suggests that United has imposed new, stricter routing rules on travel between the USA/Canada and North Asia. Thus far, my research points to a case of a mistaken agent. Still, the following new rules, apparently effective today,...
Mysterious Cancellations of Air China Award Travel Booked with United MileagePlus
Be warned if you currently are holding a confirmed award ticket issued by United Airlines that includes flights on Air China: reservations are mysteriously being cancelled. The number of reported cancellations is rising and there seems to be common...
50% Off Drinks in United Clubs – Today Only
In honor of tax day in the USA, enjoy 50% off all alcoholic beverages in “participating” United Clubs. Imagine that, half off what was free last year! To be fair, United has introduced some top-shelf stuff that wasn’t...
Dear Airlines, Why Aren’t You Honest With Us?
First things first. Airline loyalty programs are here to stay–they are too lucrative. With airlines beholden to credit card companies, who purchase points en masse and distribute them to their customers, the possibility of loyalty programs going away is...
Monorail and Runway Closures at Newark Liberty International
Newark Liberty International Airport is a fortress United hub but also one of the most annoying major airports in the United States. I used Newark often when I lived in Philadelphia, preferring to depart Philadelphia from Amtrak’s 30th St...
United Airlines Releases Boeing 787-9 Dreamliner Seat Map
United Airlines has released the seatmap on its new Boeing 787-9 Dreamliner aircraft, set to enter service in late October on the new Los Angeles – Melbourne route. Slightly larger than the 787-8, the new aircraft will have more...
