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Category Archives: United Airlines

TipsUnited Airlines

When it comes to Airline Tickets: Book Now, Ask Questions Later

Matthew Klint Posted onOctober 21, 2009 7 Comments

Book now, ask questions later has become my motto when it comes to buying airline tickets. With the 24-hour cancellation policy that all U.S. airlines and Orbitz/Priceline have, if I see a good deal, I buy the ticket–even if...

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United Airlines

Six Hours on the Phone with United Web Support

Matthew Klint Posted onOctober 19, 2009 2 Comments

Yes, six hours–and only two bookings. Being the mileage runner that I am, I naturally rejected a conventional routing for my two trips to Los Angeles next month. It took me some time, but I pieced together a nice...

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United Airlines

Picture of the Week #1: Gate Lice in Denver, Courtesy of United Airlines

Matthew Klint Posted onOctober 19, 2009 10 Comments

Gate lice, those passengers who stand up in the boarding area up to an hour before boarding, have always made me chuckle. Yes, bin space is precious–but I don’t think that is why some people line up early on...

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AirportsChicago ORDNewsUnited Airlines

Boycott a City Because of Rude Airport Workers?

Matthew Klint Posted onOctober 18, 2009 Leave a Comment

I got a kick out of this letter in the Chicago Tribune today. It seems that Mr. Robichaud was so dismayed at the vendors and non-airline staff during his family’s trip through O’Hare that he has decided to boycott...

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AviancaMexicanaUnited Airlines

Superior Customer Service from Mexicana and Avianca

Matthew Klint Posted onOctober 15, 2009 4 Comments

I’m finalizing the plans for a trip to South America next month and had to contact both Mexicana and Avianca today via telephone. I was very impressed with the high level of service for a "no status" flyer like...

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American AirlinesUnited AirlinesUpgrades

Should I Even Consider a Switch to American Airlines?

Matthew Klint Posted onOctober 14, 2009 7 Comments

Short answer: probably not. I sure thought about it yesterday when it became clear that United will be eliminating regional upgrades, but I have calmed down today. I’m 1/3 of the way toward million-mile status on United, love Star...

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AirlinesContinental AirlinesDelta AirlinesFrequent FlyerUnited AirlinesUpgradesUS Airways

United Offers Unlimited Domestic Upgrades—but there is a catch!

Matthew Klint Posted onOctober 13, 2009 16 Comments

Yesterday United announced it will be implementing a complimentary upgrade scheme starting in Q2 next year. The changes will bring UA’s domestic upgrade program closer to those of Continental, US Airways, and Delta. Details: First, this was posted on...

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