Don’t expect me to praise United Airlines for what it should have done from the very start, but I am happy to see that its has come full circle concerning refunds for schedule changes and cancelled flights. United Refund...
Why Was A Porn Star Escorted Off A United Flight?
A porn star was escorted by police off a United Airlines flight after she disregarded crew member instructions to make a statement on the death of George Floyd. Australian pornographic actress (allegedly…I didn’t verify) Elle Knox was returning home...
United Explains Why Delta Is Offering Employees A Better Deal To Quit
United Airlines held a town hall meeting with its employees earlier this week featuring a Q&A session with CEO Scott Kirby, President Brett Hart, and EVP Kate Gebo. While each question and answer is an article in itself, one...
United Airlines Closing Three International Flight Attendant Bases
United Airlines is closing flight attendant bases in Frankfurt, Hong Kong, and Tokyo effective October 1, 2020. United Airlines Will Become A Smaller Airline October 1st As CEO Scott Kirby has warned for weeks, United Airlines will shrink its...
Hart Shares His Heart: United Airlines’ Black President Reflects On Race
Brett Hart, the new President of United Airlines, opened up to employees during a recent town hall on the topic of race. His words direct us toward an uncomfortable reality. Hart, a black man, shared his thoughts on race...
What Delta And United Are Saying About Death Of George Floyd
United Airlines and Delta Air Lines are talking about the death of George Floyd without mentioning him by name. Both carriers, one more publicly than the other, are stressing general principles of equality rather than addressing the incident directly....
United Airlines Is Cutting Upper Management Positions
It’s not just frontline employees and office clerical workers at United Airlines who will be taking a hit; some long-term, high-level management employees will also be forced out of the company this autumn. Live and Let’s Fly received a...
United Airlines’ Expanded July 2020 International Schedule
United Airlines will be adding more international service to its July schedule. During the month of July, United will add: Additional trans-Atlantic flying from Newark (EWR), Washington (IAD), and San Francisco (SFO), including resumption of service to Brussels (BRU),...
Fearful Flight Attendant Union Hits Back At United CEO
The Association of Flight Attendants (AFA), the powerful union representing flight attendants at United Airlines, is not pleased with new CEO Scott Kirby…and it’s only his first full week on the job. But the AFA is also afraid that...
Scott Kirby’s Plan To Save Jobs At United Airlines
United CEO Scott Kirby has reached out to employees with a broad vision to avoid furloughs and job cuts in October. But the devil remains in the details… In the first of a new video series to employees called...
Beautiful New Ad From United Airlines
United Airlines is out with a simple but powerful new coronavirus ad that truly makes me want to fly. The ad offer a series of metaphors linking different treasures of nature to different parts of our home. Imagery is...
United Airlines Extends Travel Waiver To June 30th
United Airlines has matched American and Delta by extending its change fee waiver another month, now through June 30, 2020. In a memo to employees, United CEO Scott Kirby mentioned that demand for travel was slowly returning: “There are...
United Airlines Forced Out Of HQ Due To Severe Flooding
Record-setting rain in Chicago forced United Airlines out of its world headquarters in Willis Tower. Two weeks later, the building remains closed. Heavy Rains + Flooding Hit Chicago, Including United Airlines From May 15-17, 2020, heavy rains pummeled Chicago,...
C-Suite Leadership Shuffle At United Airlines
With Scott Kirby now in the captain’s seat, United is implementing a number of leadership changes effective June 1, 2020. Most notably, a new Chief Operating Officer (COO) has been appointed. A New Role For United COO Greg Hart...
Oscar Munoz’s Legacy At United Airlines
Earlier this week, Oscar Munoz stepped down as CEO of United Airlines, after nearly five years on the job. How should we evaluate his legacy? My friend Gary at View from the Wing called the Oscar Munoz legacy disappointing....
A Bizarre Sexual Harassment Lawsuit On United Airlines
A NFL player is suing United Airlines for failing to take seriously his sexual harassment complaint onboard a transcontinental flight. A Raucous Redeye Flight On United According to the lawsuit, filed in Los Angeles County, the following occurred on...
Delta’s New Triangle Route To Cape Town Puts Heat On United
When Delta Air Lines announced plans to retire its 777-200 fleet, one unanswered question was the status of its longest flight, Atlanta to Johannesburg. But Delta has come up with a creative “triangle route” solution that puts immediate pressure...
United Airlines Eliminates Formal Onboard Beverage Service
United Airlines will introduce a new snack pack that will replace traditional beverage service in economy class, at least temporarily. Select drinks will still be available upon request. United moved to exclusively serving pre-packaged food and drink in April....
Scott Kirby Channels His Inner-Winston Churchill
Scott Kirby sees himself, whether he admits it or not, as a wartime leader in the vein of Wintson Churchill. His address to employees earlier today makes this clear. I covered his speech to employees earlier today, but wanted...
What Scott Kirby Told United Employees Today
Scott Kirby was much more himself in his welcome video to employees versus his welcome video to the public. Even as a consumer, I found his internal speech much more compelling. Scott Kirby Does Not Mince Words In a...
