United Airlines offers several upsell options when they sell airline tickets to passengers. Despite logging in with total access to my customer profile, they continue to fail at the upsell. Why? If you are considering booking travel or signing up for a...
My Conversation With Luc Bondar, Head Of United MileagePlus
Yesterday, I reported that United would make a number of changes to its MileagePlus program in November. I had a chance to speak with Luc Bondar, United’s Vice President of Loyalty and head of the MileagePlus program. We spoke...
Huge Changes To United MileagePlus Coming On November 15, 2019
United Airlines is making big changes to the MileagePlus program this November. I just got off the phone with Luc Bondar, United’s Vice President of Loyalty and head of the MileagePlus program: we spoke for 35 minutes. I’ll have...
United Flight Diverts To Dallas After Cockpit Screens Malfunction
A United Express flight bound for Houston diverted to Dallas after two pivotal cockpit screens shut down without warning and could not be restored. United flight 4390, a CRJ-200 operated by Express Jet, departed from Knoxville, Tennessee on time...
United Airlines Suspends Service To New Delhi
Citing the continued closure of Pakistani airspace and strong seasonal winds, United Airlines will suspend its service to New Delhi for two weeks. A flight attendant shared a note she just received: Due to seasonal winds and the continued...
A Final Moving Tribute To A Deceased United Pilot
The United Airlines family again bonded together to give a proper sendoff to a pilot who died far too young. Last month I wrote about United Airlines’ moving tribute to Captian Sean Archuleta, who died in the Atlas Flight 3591 crash...
United Actually Is Reducing Meal Service In Polaris During April “Trial”
An update on the mandatory business class express dining on late-evening flights from Washington Dulles. As it turns out, some items have been cut from the menu. Last week I wrote about United’s trial of express meal service for each...
UPDATE: United Denies Link To Leaked Livery
We’re going to have to wait a bit longer to see what United’s new livery actually looks like. Earlier today I presented four renderings that appeared on the website of a San Francisco design firm that represented United Airlines...
Simple Words Will Make Or Break United’s New Express Meal Service
It’s not about the product, it’s about how you sell it. That’s my admonition to United Airlines today. Last week I wrote about United’s decision to trial mandatory “express” meal service on late-night flights to Europe from Washington Dulles. Rather...
United Airlines Partners With Sunday Riley For New Amenity Kits
So long Cowshed, hello Sunday Riley. United has unveiled new amenity kits and a partnership with a niche American beauty brand. Later this month, United will roll out new amenity kits in Polaris (business class), Premium Plus (premium economy),...
Final Four: Pick The Next United Airlines Livery
UPDATE: United Denies Link To Leaked Livery Perhaps deliberately, perhaps accidentally, it does appear we now have a very good idea of the next-generation United livery will resemble. Yesterday I wrote about a quartet of livery designs that suddenly appeared...
Is This What United’s New Livery Looks Like? (Pictures)
UPDATE: United Denies Link To Leaked Livery United is set to unveil an “evolution” to its livery later this month, but we may already have a very good clue as to what the new design will resemble. While it...
A Tribute To A Wonderful United Club Agent
Chris Orr, a longtime United Club agent in Denver, retires on Wednesday. Her consistently superior customer service…and public service…over the years serve as a remarkable testimony to her character. Orr began donating blood in 1976. Since then, she has...
Flying United Airlines This Weekend? How To Make Some Money On The Side…
If you’re flying on United Airlines this weekend in longhaul business class, you’re in for a special treat. And I’m not necessarily talking about the seat or food or service. Instead, I’m talking about an extra amenity United will offer...
United Will Trial New Express Dining Service Concept In Business Class
United will trial express dining service for all Polaris Business Class passengers on late-evening transatlantic departures from Washington Dulles next month. I’ve written about the problem of late-evening departures to Europe before. Eastbound transatlantic flights from the East Coast are short...
Passengers Hospitalized After United 737-800 From Baltimore Diverts To Washington Dulles
A United flight from Baltimore diverted to Washington Dulles after passengers and crew became sickened by noxious fumes. The smell of fumes was present upon boarding only worsened as the flight took off. Passengers complained of nausea, headaches, chest pain,...
Flight Attendant Shows The Powerful Bond Of Language
Sometimes we can touch the lives of others in unexpected ways. One United flight attendant did exactly that without ever opening her mouth. For John Maucere, flying can often be a pain. The seasoned Hollywood actor and comedian is deaf....
What Meal Service Looks Like In United Premium Plus (Premium Economy)
On March 30, 2019 United Airlines will officially roll out Premium Plus service on 17 longhaul routes, with more to follow as aircraft are retrofitted or new 787-10s are delivered. United’s new premium economy product will greatly resemble domestic...
United Airlines Grants Lifetime Global Services Status To Medal Of Honor Recipients
The Medal of Honor is the highest and most prestigious military award in the USA. Recipients of the award enjoy a host of benefits both inside and outside the military. United Airlines is adding to that list with free...
A Model Flight Attendant For United Airlines
It’s so easy to complain when something goes wrong, but I want to use this space today to offer great praise for a wonderful United flight attendant. She is truly a model flight attendant for United Airlines. When I...
