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Home » Delta Air Lines » 88-Year-Old Thrown Off Delta Flight After Captain Says Her Dog Was Barking Too Loudly
Delta Air Lines

88-Year-Old Thrown Off Delta Flight After Captain Says Her Dog Was Barking Too Loudly

Matthew Klint Posted onJune 30, 2022June 30, 2022 55 Comments

An 88-year-old woman was removed from a Delta Air Lines flight in Atlanta due to a snafu over her barking dog traveling with her on the aircraft.

88-Year-Old Ejected From Delta Flight Due To Barking Dog

Rosann Jones told the story on Twitter, which goes something like this:

  • The 88-year-old boarded a Delta flight from Atlanta (ATL) to Greenville-Spartasburg (GSP) in South Carolina, a flight of only 153 miles
  • She was removed from the flight for reasons surrounding her dog
  • Jones claimed Delta first blamed a paperwork issue (no record of the dog on the flight manifest) then later claimed it was because the dog was barking
  • On Twitter, Delta confirmed a note in the reservation stating the captain had asked the senior citizen to be removed due to her barking dog
  • Jones claims that her mother had medication in her checked bag and had to visit the emergency room after she was not re-united with her medicine

My 88-year-old mother that was in the hospital 24hours earlier was asked to de board a 40 minute @delta flight yesterday leaving her without her medication and stranded in Atlanta. pic.twitter.com/oTj0zDg6qX

— Rosann Jones (@RosannJones) June 29, 2022

Reason 1. We have no record of the dog.
2. When we produced the receipt they said it barked.( no complaints from passengers- they were horrified about treatment) @Delta pic.twitter.com/7WWEoJjThN

— Rosann Jones (@RosannJones) June 29, 2022

This was the response from @Delta pic.twitter.com/eglrhcV5ZD

— Rosann Jones (@RosannJones) June 29, 2022

This is after an emergency room visit today due to lack of medication that was in luggage unable to retrieve. pic.twitter.com/sJsDUZf9J4

— Rosann Jones (@RosannJones) June 29, 2022

Although the dog looks cute and harmless, it sounds to me like the dog was barking…as dogs do, especially in confined places when they are not used to traveling. Had I been the captain, I may have taken pity on the 88-year-old and allowed her to travel, but there is no doubt that inconveniencing all the other passengers onboard was also unacceptable. I cannot fault the captain if the dog was loudly yapping.

The drive from Atlanta to Greenville is a straight shot and doable in 2.5 hours. I would think the process of showing up early at the airport resulted in an even longer travel time than driving would have.

My own view is that even being 88-year-old does not absolve you from ensuring your dog behaves on a flight, but it sounds like Delta was trying to be polite about it (“Oh, I’m sorry, we have no record of your dog on this flight…”) then had to be direct about the barking when called on its bluff.

CONCLUSION

An 88-year-0ld woman was separated from her baggage and tossed off a Delta Air Lines flight, ostensibly due to her barking dog. While I do feel sorry for the woman, it is common to sense never to place important medication in checked baggage. Furthermore, whatever your age, if your dog cannot shut-up, it should be shut out of the flight…

(H/T: View From The Wing)

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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55 Comments

  1. Mak Reply
    June 30, 2022 at 2:46 pm

    What a bastard that Captain must be. Such cruel inhumanity – typical of unaccountable petty authoritarians one encounters too often in US airlines.

    • Jack Reply
      June 30, 2022 at 6:55 pm

      I think you have a very low bar for “cruel inhumanity”. This was a debatable decision to inconvenience one paying passenger over an entire planeload of paying passengers, not the retreat from Kabul.

      • Michael Reply
        July 9, 2022 at 6:10 pm

        Sounds like you’d fit in well in a torture camp somewhere, perhaps presiding over litigation by our sympathetic supreme court. You seem like a right bastard.

        Cheers.

        • Robert Reply
          July 19, 2022 at 2:08 pm

          Sounds like you’re an entitled f***.

        • R. Sweet Reply
          July 28, 2022 at 5:56 pm

          Grow up, Sir. Sounds like this lady made a mistake in taking her dog. I sure would not want to sit near that barking dog during that entire trip. I feel bad for her, but she needs to consider the other people on the plane. The world does not rotate around individuals.

    • joe spame Reply
      July 1, 2022 at 9:38 am

      1) They should probably not have let their 88-year-old mother fly alone
      2) Keep important medication with you.
      3) If you are going to fly with an animal, please make sure it’s capable of doing so in a fashion that will not disrupt an entire flight. In these crazy times, I would rather the captain focus on the plane and not a barking dog.

      Let’s be real – we can be fairly certain the captain did not wish to expel this person, so I am guessing it was fairly severe.

    • Hugh Jasole Reply
      July 5, 2022 at 6:17 pm

      Sounds like the author of this article is also a total bastard

  2. BZ Reply
    June 30, 2022 at 2:55 pm

    88 and does not know not to pack medication in checked luggage?

    • Al Reply
      June 30, 2022 at 2:58 pm

      She’s 88 and she may have just forgotten and not realized it. Cut her some slack. Let’s see how cognizant you are at that age.

      • BZ Reply
        June 30, 2022 at 3:09 pm

        Sure Al, Sure.

      • Michael Reply
        July 1, 2022 at 8:38 am

        You sit next to the dog barking throughout the duration of the flight and then share your perspective.

        I’m sympathetic to the whole situation but is it rational to subject an entire aircraft full of passengers to this and then suffer that wrath?

        • Judy Lewis Reply
          July 1, 2022 at 1:41 pm

          No matter what, t don’t thinks dogs should be flying or any other animal on an air plane!!!!!

        • Marge Reply
          July 2, 2022 at 6:38 pm

          I failto see where the yappy dog is any worse than ascreaming baby, and parents don’t get kicked off flights for same.

    • Daniel Reply
      June 30, 2022 at 6:59 pm

      You’re what’s wrong with the world. An a-hole who blames an 88 year old women when the airlines clearly f-ed up.

      • Paul Reply
        July 1, 2022 at 12:51 pm

        Sounds like you should be put in a cage and stowed overhead

  3. Stuart Reply
    June 30, 2022 at 3:04 pm

    @Matthew Are you certain she originated in Atlanta? I don’t see where you are seeing that. One would assume she was connecting there as who would ever fly that route if starting in ATL.

    To the rest:

    1. Heartless Captain. It was a 20 minute flight for crying out loud, not a transcon. Just let it go.
    2. Heartless Captain again. The woman is 88 for god’s sake. Is there any respect left in this country for the elderly?
    3. People, please…Do NOT check your meds ever. That much is on her.

  4. HGA Reply
    June 30, 2022 at 3:12 pm

    Dog should have been in the checked luggage and medication with her. My mom is 80 and I do ot let her travel alone. It is too risky with all the medicine she takes and how things are right now. Health above all!

    • godard Reply
      June 30, 2022 at 6:46 pm

      Animals in the baggage compartment is animal cruelty. How about placing incessantly crying children there, instead?

  5. Boardingareaflukie Reply
    June 30, 2022 at 3:32 pm

    Agree with Stuart on everything. Atlanta to Greenville is one of Delta’s shortest flights. Throwing off someone due to a barking dog, no matter how old the passenger is, is not worth the trouble, delay and aggravation for all parties.

    And yes, NEVER check in medication.

  6. Dee Reply
    June 30, 2022 at 3:34 pm

    Waiting for the DL cult followers to show up and start bashing an 88 year old for apostasy against Dear Leader.

    • Paul Reply
      July 1, 2022 at 12:44 pm

      Lol. Someone forgot their meds. Again

  7. GUWonder Reply
    June 30, 2022 at 3:34 pm

    A fragile 88- year old taking a pet — as distinct from a trained dog to help the disabled — on a flight is probably not the best of ideas. Such person struggling to take care of themselves during a trip shouldn’t be in a position to also be struggling to take care of a pet; it is just an unnecessary burden during an already uncomfortable process.

    If her relatives stepped up to the plate more and put the pedal to the metal, this may have turned out differently.

  8. BKAloha Reply
    June 30, 2022 at 3:36 pm

    It’s always the small dogs! Some people really hate dogs and were probably annoyed. Same people who hate screaming kids. Very sad! But she makes a great NY Post compesation face.

  9. Ann Brown Reply
    June 30, 2022 at 4:09 pm

    So if the dog had been a crying baby, would/should have the captain removed the baby? I can’t tell you the number of flights—long ones too— I have been on where a kid has cried from take off to landing. Yes, it is annoying but you just don’t treat an 88-year-old lady the way Delta did. I can only hope this Delta pilot gets his just rewards someday. He certainly has ruined support for the present Delta pilots job action.

    • Matthew Klint Reply
      June 30, 2022 at 4:41 pm

      Agreed the captain should have probably let it go, but a dog is not a human being.

      • godard Reply
        June 30, 2022 at 6:55 pm

        Speciesim, anybody? It’s this kind of attitude that opens the gates of Treblinka.

        • Matthew Klint Reply
          June 30, 2022 at 7:46 pm

          #Godwin

        • Robert Reply
          July 19, 2022 at 2:10 pm

          I can only begin to fathom the kind of retard you are.

      • Dottie Griggs Reply
        July 10, 2022 at 5:34 pm

        Has anyone considered this may have been a Service Dog. Yes the pet was most likely human like tto the 88 year old lady as a baby to a young woman. I am sure the little dog and based on the age of the woman would easily qualified for service /therapy. Dog. Mine traveled with me everywhere. The dog was probably scared,and had it been allowed to sit on the woman lap, there probably wouldn’t have been a peep out of the dog. I only experience a complaint from a passenger 1 x stating she was allergic and asked for me to be moved My dog was non allergic type a small Maltese. I often took him out of his case and had him on my lap. Generally everyone showed admiration and he made them smile as he was so beautiful. He was my companion, my bf for 15 years. Hercules 7 lbs passed about
        3 months ago. I think the pilot should be grounded for this ,I am sure he won’t be with shortages of pilots. And has anyone considered that the agent thar issued the ticket failed to type in traveling with small pet. I have has kids knee the back of my seat, listen to people who had to much to drink talking to loud, babies crying. No one put them off the plane. It was a short flight ✈️ the 88 y/ had probably taken her meds for that day and would not need them until evening. The world is so concerned about someone taking a pill these days if she had her meds with her they may have been taken away ,she may have been accused of drug smuggling. All that sounds stupid I know, but not as stupid as the pilot putting an 88 yr fragile woman off the plane. I think the pilot is a dirt bag.

  10. Joe Chivas Reply
    June 30, 2022 at 4:22 pm

    It happened to me once too. The captain kicked me off because I was barking too loudly.

    • Jack Reply
      June 30, 2022 at 6:57 pm

      Did your owner complain?

  11. brace Reply
    June 30, 2022 at 4:43 pm

    Yeah… Id love to hear the real story.
    It was propably a little bratty dog that snaps on random people.

    • Matthew Klint Reply
      June 30, 2022 at 4:46 pm

      Could be. But it was in a cage.

      • brace Reply
        June 30, 2022 at 4:50 pm

        Which doesnt make it better.

        • Matthew Klint Reply
          June 30, 2022 at 4:58 pm

          But how can it bite when it’s in the cage? That’s what I meant.

          • brace
            June 30, 2022 at 5:08 pm

            A braty, little and “frustrated ” dog in a cage? Im not the one to open that.
            Thats why I wanted to hear the full story, what happend after the landing? We just see the “poor” grandmother.

    • Paul Reply
      July 1, 2022 at 8:41 am

      You’ll never hear anything true from this author unless he’s being wined and dined to write what he’s told to

      • Matthew Klint Reply
        July 1, 2022 at 10:59 am

        Heh?

  12. Tim Dunn Reply
    June 30, 2022 at 5:20 pm

    So is this the daughter that shot the video? It sure wasn’t a selfie by the senior. Did she decide to do a video AFTER she got to the airport to get her mom and then drive her – which is what she should have done in the first place?

    As noted above, it is criminal that someone was dropped off at an airport after 2 weeks of hospitalization – pet or no pet – and that the person was a legally blind senior. Unless Delta grabbed the bags without authorization and checked them, it is not Delta’s fault that the lady was without meds.

    NO ONE should leave some one that can’t travel by themselves alone at an airport and expect everything to go smoothly; not even experienced flyers have that expectation. Add in a dog which a whole lot of people don’t want on planes anyway and things can go south – literally – quickly.

    • CA Geiger Reply
      July 1, 2022 at 10:11 am

      You are spot on with your response. This woman should never have been alone on a plane alone much less with a dog, having just left hospitalization. Her family is totally guilty of elder abuse. I, for one, am really sick and tired of the dogs in the passenger compartment. They are noisy and they stink. Several members of my family are allergic to these animals. It is not the responsibility of the airline to babysit folks who should not be flying.

  13. Dave Edwards Reply
    June 30, 2022 at 5:41 pm

    Why is an 88 year old even flying in 2022 with the Covid epidemic going on?

  14. Debit Reply
    June 30, 2022 at 6:31 pm

    Are those small yappy dogs any good as bvq? Is their meat flavorful or just too lean?

    • ShowLove&LaughALittle Reply
      July 1, 2022 at 1:56 am

      It’s a dog… so if you’re into eating your best friend, I’m not sure anything I say will be helpful.

      Other than..
      All that adrenaline, all the time… makes for foul meat.

  15. No Pitty Reply
    June 30, 2022 at 10:48 pm

    Why is Rosann sending her legally blind 88 year old mother with a dog on a flight alone? At that age and with medical issues it’s hard enough to travel even with assistance. The daughter is the one committing elderly abuse, not the airline.

    • GS Guy Reply
      July 3, 2022 at 7:43 pm

      Thank you! That’s exactly right. Someone who is 80+ with medical conditions has no business traveling unaccompanied. If you can afford a Harvard blanket, you can afford to travel with your decrepit elderly mother.

      The daughter should go to jail.

  16. M kellick Reply
    July 1, 2022 at 11:21 am

    I think I’ll never read a Matthew Clint story again. I find your opinion to be offensive.

    • Matthew Klint Reply
      July 1, 2022 at 12:54 pm

      Bye! And Klint is with a K.

      • Floyd Reply
        July 1, 2022 at 4:53 pm

        On the positive side, I am now a new reader. I loved your reply.

        • Matthew Klint Reply
          July 1, 2022 at 8:47 pm

          Welcome aboard, Floyd!

  17. Tony N Reply
    July 1, 2022 at 6:13 pm

    I’m not a dog lover but in this case, this seems like ELDER ABUSE and maybe a good lawyer might take up her case. I think the Cap’n should go after screaming humans on his next flight.

    • Bryan Griggs Reply
      July 10, 2022 at 5:58 pm

      Thank you for your comment. Often ppl on flights can be more offensive. I doubt the dog was smelly. It had probably been bather prior to the trip. Whose to say another realities or escort had not been with the lady until boarding. She was probably in a wheelchair, as it is to much for most 88y/o legally blind or not to walk the distance of the airport. I am younger than that lady & can’t do it. She may have been flying because she had to see a specialist since she just spent 2 was in a hospital, where her therapy or service dog would also been permitted to be with her . A short flight would have been easier on the 88y/0 than a 4-5 hr car ride since she had just come out of the hospital. Where are people’s manners. Were they not taught to respect the elderly and even assist them if need be . I will never fly Delta again and hope many won’t for a while and this be protested,since ppl want to take public issues & protest everything in the streets these days. I pray the lady and her dog are doing well at this time.

  18. MarkyMark-321 Reply
    July 5, 2022 at 4:10 pm

    I don’t think it was the same lady, but I was coming back from San Antonio to Atlanta the weekend before the 4th of July weekend, and there was an old lady sitting in the row behind me (we were in First Class) and her little dog barked the entire flight. Yappy as could be. Nothing was said as the lady looked very old and the dog was very scraggly looking.

    Imagine my surprise, Matthew, when I received a message from Delta that my Skymiles account was being credited 2,000 Skymiles for “service not up to Delta standards”. I have no way of knowing if everyone in First Class received the same credit or maybe just one row in front and behind where she was sitting (it was an Airbus A-321). Since this event occurred right before the one in the article, maybe Delta was sensitive to having to give out 2,000 Skymiles credits to affected passengers. I’m not taking sides on whether the removal was right or wrong, but it sounds like a sad situation.

  19. TPrice Reply
    July 13, 2022 at 10:03 pm

    There are many scenarios to this situation!! First of all, if the woman just got out of the hospital, why does she have a dog?? Second, the pilot has a sick elderly lady, a yapping dog, hundreds of passengers, a plane to fly and safety to ensure.. So if there is a problem BEFORE take off regardless off the woman’s age, guess what the easiest solution is? If that dog was to bite someone, the way people are suing their grandma’s these days.. Personally, I don’t think that they should allow pets on plans, too many people with allergies, too many people registering their lap dogs as a service animal when it’s not trained properly!

  20. Mark Basnight Reply
    July 21, 2022 at 10:24 am

    Oh, you haven’t seen anything yet when it comes to “fur children.” Next up: “Whatever rights and privileges your skin child has, my fur child also deserves!” We’re talking hospital beds; we’re talking a desk at public schools; we’re talking about civil rights; we’re talking about government recognition of fur child marriages… You think I’m kidding? Stick around, pal. It’s well underway.

  21. Pingback: WATCH: Jerk Records Himself Faking an Injury Just to Get Wheelchair So He Could Skip Lines at an Airport - Eye of the Flyer

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