In an odd move, Delta Air Lines CEO Ed Bastian has invited customers frustrated with long hold times simply to email him their issue directly. Also, the hold times won’t get better until autumn…at least.
Need Help With Delta Air Lines? Here Is CEO Ed Bastian’s Email Address
Just last week I lamented the ridiculous hold times at Delta. While my hold time was a lengthy 3.5 hours, others have reported absurd hold times of up to 41 hours! Furthermore, Delta’s call-back feature is broken, meaning 1.) you must wait on hold and 2.) the estimated time in which your call is answered is totally off (mine said 1 hour, 57 minutes but took nearly twice as long).
Bastian was asked by Dawn Gilberston of USA Today about the long hold times and showed a fundamental misunderstanding of what his customers are expereincing. He claimed average holds are “in the one hour time frame” which is demonstrably false. Even calling Delta in the middle of the night results in much longer hold times.
Nevertheless, Bastian said he has already hired over 1,000 new agents and noted, “It’s not a question of providing the staffing. We’re doing everything we can.”
He said even one hour holds are “way, way too long” and promised “by September, we expect to get that back down to normal levels” (3-4 minutes).
“We’ve been providing great service, but the service levels that customers should expect and deserve, you’ll be getting that from Delta in the next couple months.”
But in the meantime, Bastian has invited you to email him directly.
“People email me every day, every hour, and that’s a good way. If somebody needs help, just send me a note. I’ll take care of you.”
His email is ed.bastian@delta.com.
Guess who I am emailing next time I need to reach Delta?
CONCLUSION
What is particularly egregious is that Delta no longer offers assistance on Twitter, forcing people to use a telephone or the online chat feature on delta.com with hold times for an agent just as long as a phone call (and with agents who are not as empowered to help).
While I don’t think Bastian really intends for all of us to contact him with our seat assignment and reservation, his words could not have been clearer…email him directly.
image: Delta
@ Matthew — This guy is full of it.
Nope, he’s the real deal… Ask any Delta employee…
I had an awful experience with a couple delta flights which was atypical. I needed to complain and ask for some help with another issue with an upcoming flight change. I sent an email in the morning while I was on hold. I had to hang up after two hours because of a work meeting. Less than three hours after the email was sent, I received a phone call from Delta and they made everything right. Everyone makes mistakes, not everyone admits it or takes corrective action. Good job Ed Bastian!
He is full of it as I sent him an email re inordinate holds and issues with my reservation and it bounced back – Saying Message could not be delivered. I am sure after making that offer publicly they have figured out a way to not have his Inbox inundated with frustrated customers emailing him. Hopefully the reporter can ask on the next earning call why his emails are bouncing..
You know with Delta employees they think its okey to treat people like trash and be yelling at other employees for no reason. Youre employees love to repot others to there jobs . This employees love yelling at other employees for no reason.. this is Delta gate 36 DW gates. They don’t know how to talk to other employees. I feel they should treat people with respect. This airport in in las vegas nv. I believe they need to respect others it don’t give them the rigth to treat people like shiet or yelling for no reason . Thank you
at this point you all are stealing peoples money and i have yet to take a flight yet you all have over 600$ of mine. knowing that it’s a pandemic and inflation and the last representative didn’t state that there is a fee for canceling nor did she mention anything About a credit she said she would refund me my money. you guys have been canceling and having long ass lay overs and then trying to take peoples money. you should be ashamed. i want all my money back and i’m completely done with this damn company. with long wait times just to speak to a representative i’ve spent 8 days on holds over 1 hour 30 minutes
Sent from my iPhone
C’mon!!!!! This guy simply just gives me the creeps!! I dunno why?? Sends like bad vibes! I just can’t seem to trust him!!!
I have a friend who is flying Delta in December they and their entire family are going on a cruise out of Fort Lauderdale, they are scheduled to fly DTW-FLL-DTW. Delta must have just updated their December schedule and changed the gauge of equipment for the FLL-DTW nonstop flight which is how this all started. There are 13 total people traveling split between 3 families all on different reservations. Delta probably by mistake left my friend and her husband together on the same flight after the change but moved their 17 year old son to a totally different flight. Their 17 year old son reservation is now showing DTW-FLL nonstop but on the return his ticket now shows FLL-ATL-DTW. She was on hold for 9 hours waiting for Delta to answer their phone and once someone finally did answer they hung up almost immediately, she said they said hello before she could even get a word out they hung up the phone, and Delta.com won’t let her fix their mistake.
Delta you need to hire more people now and stop telling people to wait until September.
People do require training. They can’t take your call the day they are hired.
I had 3 longhaul tickets booked on Delta that I had a question about. After 2 hours on hold, I gave up and cancelled them (within 24 hours of booking) and booked with a competitor who was matching prices.
I waited 7 hours and gave up because my flight from DUB to ATL was deleted off the schedule. I gave up and read the notice Delta sent me, called that number and an agent picked up within a minute.
John C can you share that number with us?
I know that this sounds old fashion, but does any one here see this as what happens when you do it yourself? Good grief, pay a few bucks and use a professional travel agent. They will deal with headaches, in many cases they have dedicated phone lines to call, they have waivers and favors that can be used to fix messes.
Oh, you don’t use them because you know everything about travel and they don’t add any value to the transaction. Enjoy sitting on hold, I let someone else deal with that while I take of things that are more important to me.
@JKM To your point, that was probably the train of thought before COVID-19. However, post Covid it might start to make more sense to go looking for a good travel agency. Especially since now there seems to be an added value to their services. Notwithstanding, the nuances of international travellling these days requirements and restrictions. I for one know I’ll be going to go looking for one!!
FWIW, Platinum Medallion Desk apologized profusely for the hold (1 hr 15 min, call back option) I experienced today. I wasn’t that bothered by it, went about my day until they called back. He said they normally have 3,000 phone agents pre-COVID and are around 2,000 right now. In Cincinnati, where he is based, he said they have two “classes” of 25 agents each going through training now, and it takes 60 days from the date of hire until the day they will answer a customer call, hence the “end of summer” references you are hearing from management for when things will be more back to normal. Also he told me he usually works in corporate sales, but they have a queue for when high-value elites are waiting “beyond a reasonable amount” and it throws us at them to help with non-corporate sales enquiries…apparently that’s how I got him on the line. He knew his stuff, though, and applied my upgrade certificates effortlessly.
I will say that from my experience it does actually work. I emailed him back in 2019 and the issue I was having was fixed 2 days later(this was after numerous calls and speaking to mgrs and getting no where) and a few weeks ago I was having an awful time getting through to delta vacations to make a change to my itinerary even as a diamond medallion and I emailed him and sure enough next morning someone called to fix the issue (of course I did threaten to take my employees business elsewhere)
Wait times of about an hour, eh? Not good, not good at all. That means Bastian is either woefully ignorant of what his airline is doing or chooses to publicly lie about something that’s – as you noted – demonstrably false. Stupid or evil makes for a poor choice.
One hour? So far I have been listening to their OGM and music for 7 hours.
Not only are the wait times bad, but the time spent with an agent is bad too. The agents seem to take forever to do the basic ticket change tasks (which cannot be done online). What was a 3 to 4 minute call before now takes a good 25 minutes. The agents all seem to need to check with a supervisor agent before anything is done. This I do not like.
Experienced this today. I am a DM with Delta so usually it takes seconds for an agent to pick it up. I had to book an international round trip for my family of 4 around Christmas time and needed to apply my Global Certificates to get us all upgraded to Delta One which can only be done over the phone. The system told me an agent would be with me in 2 hours and 45 minutes so I should press a number and they would call me back after that time. I actually ignored it and stayed in line and an agent picked it up after 20 minutes on hold. I also noticed the agent took way longer than normal to do what I needed and she placed me on long holds many times. It is frustrating and surprising that it is taking that long even for top customers.
How absurd.
I frequently will write when I have something to complain about and usually not when I have had pleasant experiences. I am a Delta Platinum and all my travel is on Delta metal. As has everyone that books travel now, all of my flights are being changed prior to the departure. Sometimes 2, 3, or more times depending on how far out I have booked (currently through the end of this year). That being said, frequently I have to contact reservations because the computer when accommodating a change in equipment and/or connecting hub has screwed up my itinerary. Sometimes I have received crazy times or changed a 1 hr ground time to 8 hours or a 2 leg 10hr into a 3 leg 16hr. Every time I have called (at least twice a month) I have received the option of a call back, not occasionally, EVERY time. In April of this year I experienced an announced 7 hr hold time and I opted for a call back that I received at 2 am. I missed the call because I was asleep and the system called back approximately 2-5 minutes later. Picked up that call and was pleasantly accommodated with my requested changes. Every call I have made since, and they are consistently 1-2 @ month, I have had an announced 1-2 hr wait and the one last week was a 25 min wait. Every time I have opted for the call back and received it before the stated wait time. In fact last week after reading all this stuff online, I timed it and had an announced 25 min wait and the call back was in 19 minutes. Yes, I use the elite phone number and it always identifies me by name because I am calling from the phone number in my profile. I also get online when my itinerary changes and see what my options are so that I can suggest the changes I would like to make when I get the reservation specialist on the phone. They are always overwhelmingly accommodating and pleasant even when they have to change reward travel. So……. I can only convey what my experiences have been and hope that everyone else’s improves.
I emailed him at the beginning of the year regarding on board offerings in first class. American had a much better experience and shared that with him as to my reason for switching to AA. He replied challenged me a bit and I challenged him back. Three days after our email correspondence alas Delta announced it changed its’ on board offerings
Keep Rising
Sorry for the subterfuge, but this was the quickest way I could find to get this email to a person. I actually found the CEO’s email address but alas it came back undeliverable. Why even post it really?
Thu, Mar 10, 11:29 AM (2 days ago)
to edward.bastian
I just saw a video where you kicked a black man off of a flight because he had a fuck Biden Hoodie on.
Here is one of the biggest problems with this. You DO NOT enforce any rule about BLM attire, and BLM is directly responsible for billions in damages, arson, murder, looting, etc.
Say what you will, but you know that a pro conservative flight attendant won’t mess with someone for “Lets Go Brandon.”
But a pro Biden attendant will. So this is not a Delta policy issue, it’s a woke flight attendant issue.
Contrary to what the stock price tells you, the majority of America loves the Constitution. And, it is the law of the land. Period.
So I would suggest you put a stop to this nonsense before it totally backfires on you. And it will. It’s human nature. The pendulum ALWAYS SWINGS BACK THE OTHER WAY.
THIS WILL BITE YOU. READ SOME HISTORY.
KIRK P. KUNKEL.
I found a couple of different email addresses for Ed Bastian. I finally found one that didn’t kick back as undeliverable. Ed.Bastian@delta.com
I sent a message this morning. No response yet, but it did not get returned either so, I’m hoping!
Any idea on how dropping changing fees has contributed to this mess? Although not having to pay to change flights is awesome I think the volume of people now changing flights has been overwhelming.
My son is brain injured. Their privacy policy needs someone who is thoughtful enough to consider that.
My son lost his phone. I lost my son. Delta does not give one bit of information even after being informed of his brain injuries. But they didn’t stop there. I mentioned that someone was supposed to meet him at the gate. So I asked if someone met him. Mr. Steve of Mosinee, Wisconsin was not going to provide any infomation.
Guy
I was in Montana for 3 weeks because my son was in a bad car accident. He was on official military orders for convalescent leave at hime in Florida. There was a problem with my flight and they refused to allow me to purchase another ticket. Delta cancelled my flight and the agents refused to allow me to rebook. I had to allow my son who is an active duty service member fly alone with a broken back, neck & ribs. Then they charged me $773 one way when Expedia was charging $238. They were rude and relished at the attention they were getting from the other customers. I tried to email the ceo and it came back as invalid email address. I am not letting this go.
We’ll now see whether Mr. Bastian means it or is full of it. Delta has just screwed up my flight to the point where I have one connection in Atlanta leaving an hour and a half before my originating flight arrives in Atlanta. Delta’s “no cancellation penalty” is pure horse manure. I tried cancelling the trip Delta made impossible and would have been hit with a cancellation fee of over $5,000 (no, it certainly was NOT the cheap fares, I was ticketed in First Class). The email I just sent Bastian has all the details in it and pfds and screen shots to prove everything I say.
I phone more than half a dozen times but I get disconnected after an hour and a half. I sent many emails to published Delta emails but never got a response. Here is what I have been sending.
I am A****** M***** and for fear that my flight confirmation number will be used by someone else, I am not sending it in this email. If I am really dealing with Delta Airlines (not fake email from scammer), I am sure you can find my flight confirmation number from my name.
I have to inform you that I live in Canada just about an hour from Buffalo Airport. I need to go home to the Philippines for the internment of the ashes of my brother who died suddenly of cardiac arrest. The only other close kin of my brother lives in Norfolk, VA and we will meet in DTW to travel together to the Philippines. Because at that time of booking the flight, travel was still restricted in Canada and only few Canadian airports were open, so my flight was booked originating from BUF. It was assumed that by August 21, the USA/Canada border will be open for land crossing. Although Canada opened the land border crossing to Americans, the USA has not reciprocated.
So now I have several problems.
• How can I cross the bridge if USA is not open for me to cross the border?
• I thought I could cross the bridge on foot and take a taxi once I got to the USA side. This is still a problem as I do not know of the USA immigration officials will let me through. Amother problem is that my flight is at 6:20 AM so that would mean that I would have to start walking at 3:00 AM. It would still be dark and I would be alone. My husband could not accompany me as he would not be allowed in.
• I looked for flights from YYZ to DTW and there are flights now but I found out that if I don’t show up in BUF, the rest of my trip will be cancelled. I believe that I got the last flight using skymiles, so I cannot take the risk of Delta cancelling the rest of my flight. Besides, my sister would be waiting for me in DTW and our quarantine hotel in Manila is currently being finalized.
What I would like to request (really plead) from Delta is to change my BUF to DTW flight to YYZ to DTW. The time of the two flights are almost the same. The nautical miles of the two flights are close to each other. Please, please help me. If necessary, I will pay for the one way YYZ to DTW flight but let it be connected to the rest of the trip. The return flight DTW to BUF is OK as I can take a taxi to the border and the Canadian authorities will let me in.
I sent this to Mr. Ed Bastian and I got a response in a couple of hours. HE REALLY DOES EXTEND HELP AND RESPOND TO EMAIL THANKS MR. BASTIAN!!!
Hi, I saw in the news that Delta wants all airlines to permanently ban people who Delta had banned. I don’t know who came up with the idea, but they can go F themselves! We aren’t China, and what Delta is trying to do is against our Constitution. I use to fly Delta all the time. I will NEVER fly with Delta again! It is absolutely disgusting that Delta wants to cancel someone’s whole life because you think you can? Go ahead try it. I promise you that you will lose so much business that it will make your head spin. Really disappointed in you Delta.
Thank you, Mathew,
I have sat on the phone, on hold for up to three hours, emailed, searched for an alternate connection to Delta, and to no avail, nothing, until my last email got a response. After three and a half months, I received a very unprofessional message basically, two sentences, and saying they could not help. They included no follow-up link, email address nor a phone number. Thank you for the link to Ed Bastian. Hopefully, after 15 years as a Skymiles patron, he will review my case.
Best regards,
Betsy
We have taken many trips with our family to Orlando Fl. Never have we Ever received such bad customer service! And because of our past experience with Delta Airlines, this time we were very VERY disappointed, frustrated, and the service was terrible.
We were suppose to leave Madison WI on Oct. 22, 2021 on a very early flight. The night before we were awoken by a text message on my phone which is not an iPhone, that our flight was canceled. Than we received a text for the following day that we would be put on a flight at the airporton, a flight to Detroit, than a stop in Raleigh, and than onto Orlando Fl. So once again we traveled to the airport and waited for our flight to board….but boarding NEVER happened, instead the flight was pushed back by minutes and than by hours, and this time no text came about our flight cancelation. My husband questioned at the airport “what was happening, and now we are out 2 days from our vacation !!!!! And still no answer or booking , or rescheduling came from Delta.
Finally the boarding pass person at the desk, tried to help us, and she called in a tech who seem to know how to by pass the system and boarded us on a flight to Atlanta, and than onto Orlando Fl.
My husband thought maybe our luck had turned finally! but once boarding in Atlanta, once again we paid high prices for comfort seats and we got none and were pushed to the back of the plane in row 48. My t.v. Screen didn’t even work! The flight attendants on board did not care, and told us the flight was booked solid……but as we traveled to the back of the plane we saw several empty seats along the way.
I, Jeanette Kraemer am a diabetic, I was constantly trying to keep my blood sugar accurate and I am also hypoglycemic and this means when my blood glucose begins to drop, to drops rapidly!
And than shock sets in. So the constant stress and worry, delays and canceled flights did not help my health. We arrived after 1 a.m. in the morning at Orlando Florida, and no meal available at that hour. We lost two days of our vacation here at Disney, and booking of meals, rides, and attractions because of Delta! We arrived on Oct 24,2021. I was battling hypoglycemia and a crying grandchild, who could not enjoy going to Disnay, because of our late arrival after 1 a.m.
Delta is a big Corproation, and am sure you do not care, but others care. And by word of mouth bad experiences travel fast. I feel Delta should give us money back on comfort seats we paid for on both flights! Also something for the rudeness and lack of care from flight attendants, and overall the whole experience was awful, in causeing stress and the loss of 2 days vacation , we will never get back our lost time with family!!!! Because of being a diabetic I have suffered some health issues now from the stress and have had to spend time in bed, rather than enjoying my family at the Disney parks, with my family!
Delta really ruined our family vacation, and we will be sure to tell others. Our daughter has a high position with a recruiting team and she has had to nurse me back to health in our hotel room. Once again I know Delta will NOT CARE, but you should know the “great customer service” you claim to give, ISN’T SO!!!!!! Our trip was planned and paid for many months in advance too
My experience with Delta Airline
Jeanette Kraemer
106 West Ridge Cr
Cambridge, WI 53523
Thank you for this advice – it worked for me!!!
Glad to hear!
Please delete my previous comment and this comment. That profile photo isn’t associated with my Google, yahoo email or any of my social media accounts. I have no idea how it came to be associated with my comment and do not want it displayed. Thank you.
It’s associated with a WordPress account you may have matching the email address you used. I removed the email so your picture does not show up.
Thanks very much!
You are a biological warfare terrorist! I was taught that by USARMY REGS and SOP’s! I catch covid 19
On a flight, I going to sue the hell out of you! You are severely mentally incompetent dangerous demented damaged disgusting scum! Typical of rich powerful white boys! GET PSYCHIATRIC HELP ASAP!
I will leave my name. I am also a disabled female veteran and nothing or any words you use describe a ‘female veteran’ or a ‘veteran’ of any kind I know. You did the nightcrawl, you did the gas chamber… I would urge you to revert back to THOSE human characteristics of a decent human. I truly hope you get help, please visit http://www.va.gov for their crisis line number.
So is it ed.bastian@delta.com or edward.bastian@delta.com?
I FLEW FROM ALBANY NY TO DETROIT THEN TO SALT LAKE CITY THEN TO BILLINGS MT GOT INTO BILLINGS AND MY BAG WAS DUMPED OUT ALL MY VALUEABLE STUFF WAS GONE B UT ALL MY CLOTHES WERE THERE CONTACTED ALBANY TSA THEY RAN THE FOOTAGE AND SAID TSA NEVER OPENED MY BAG DELTA HAD SOME LOWFE WENT THROUGH MY BAG AND TOOK MY BELONGINGS WHAT A JOKE THIS AIRLINE REALLY IS THERE WORKERS JUST WANT TO BLOW YOU OFF NOT FIX THE PROBLEM I AM CONTACTING THE FBI BEING ITS FEDERAL CAUSE THIS IS FAR FROM BEING OVER DONT RECOMMEND ANYBODY FLYING DELTA CAUSE THEY HAVE THIEVES WORKING FOR THEM LOADING BAGGAGE FROM ONE PLANE TO THE NEXT PLANE VERY VERY DSAPPOINTED
Hi Paul, I’m sorry this happened to you. Unfortunately, I was robbed as well while traveling with Delta. A worker cut opened my locked bag zipper and stole my Bluetooth Speaker. Delta refuse to reimburse stating not responsible for wear and tear.
Mr. Bastian,CEO,on 1/15/2022 ,I mailed a certified letter to your office requesting a refund for tickets purchased during COVID. I have been told that e-certificates can only be given I explained in the letter mailed to you,personally, the reasons for a check refund.
We currently canceled the card the tickets were purchased with due to fraudulent charges in March,202o. I would like a refund mailed to Virginia K Long . I await you reply. My cell number and address is on file with Delta and the letter ,I mailed you in January, 2022
Mr. Ed Bastian, CEO, I sent a e- mail yesterday regarding a refund of tickets during COVD. I have talked with numerous agents and addressed a personal letter in January, 2022. Can you give my request attention?,,??
I am still waiting to hear from Mr. Ed Bastian, CEO about tickets bought during COVID? Not impressed since I have sent a certified letter and now 3 emails to this site? Hello,can you respond?????
Push my complaints up to Ed Bastian, CEO at Delta Corporate. So sad they can’t address a request and customer service
Mr Ed Bastian, CEO, you advertise a good game about responding to customers and customer satisfaction. I think this is a joke since you haven’t responded to my certified letter, email letter and on this site x 4. Why can’t you follow through? Greatly disappointed with you and Delta. You should be ashamed of yourself and the great corporation you claim to run.
Mr. Bastian, CEO,can you or someone in your office have the common courtesy of replying to the certified letter mailed to you on 1/22/2022? Or respond to the numerous emails sent to you. Extremely frustrating trying to deal with you and Detla regarding these tickets purchased during COVID. My number is on file rhru my name on the tickets.
I feel robbed. I landed in Baltimore last week to find the wheel on my bag broken. It was obvious Delta staff threw the bag and it broke the wheel. The lady at the airport filed a claim for me saying I would get a link to pick a replacement suitcase that would be sent to my home (so, I had to limp through my vacation with broken suitcase). Link never came. Checked spam and junk folders. Nothing. After two follow up calls to Delta, both over 2 hrs hold, they said, “Sorry, we’re having issues with our emails begin sent. We’ll just reimburse you $100 for your luggage. You should get a link in 72 hours to pick how you’d like to receive payment.” Again, the email never came. On hold with Delta right now, and again – we confirmed my email address and that nothing was in my spam folders. I’m now on hold another 2 hrs. So, 6 hours and counting with no resolution. No one has even come back on the link to tell me what’s going on, apologize, nothing. I’m sooooo upset over this disrespectful behavior. I feel robbed.
Any success Jennie. I had 2-3k worth of clothes, perfumes, shoes, etc etc in my bag. I need full reimbursement, Did you ever get your bags?
I lost 2 bags pn July 1 2022 and no one from Delta is responding. Ed is not responding, leadership team is not responding. No response on tiwtter, instagram, chat, phone or email. Worst customer service ever.
Delta customer service is in name only. Much advertised email -ed.bastian@delta.com bounces back the delivery. No one replies certified mails. Phone wait 1 hour more. What right delta got to take our 1 hour life from us?
You see glowing tributes, references, achievements of ED Bastian but for common people like us it is not even worth for minimum wages.
Better approach is sue them in small claim court. It will get its attention.
i am an 85 yr old partailly blind women .had a round trip flight from Tampa to Raleigh Nov 19th return nov 26 . on the return FLIGHT , I was sent to small waiting area for wheel chair. the man next to me black veteran had mutliple injuries and said he had waited 45 min for wheel chair.after waiting 30 min my daughter grabbed a Southwest wheel chair to take me to gate . repeated calls were made for a chair porter. but none came. An older women with another wheel chair person was asked to help me onto plane. sHE SAID NO ONE SHOWED UP FOR WORK.. THIS WILL PROBABLY BE MY LAST FLIGHT TO VISIT DAUGHTER IN OUTER BANKS N.C… IF DELTA CANT HAVE PERSONAL TO GET ME TO GATE.. MANAGERS SHOULD HAVE ATTENEDE TO FOLKS WAITING AT GATE .I AM LITERALLY UNABLE TO GET TO GATE WITHMY WHITE CANE/ VERY SADDENDED TO HAVE HAD THIS HAPPEN. CAROL SCHLAKER ,ELLENTON FL.
Dear Mr. Bastian:
My name is Charles V. Tines and I just turned 79 years old, my Delta skymiles number is 9178083466.
I am not happy about your custom service, I was In Florida for a few weeks after my wife passed away, when I also became very sick, and could not fly back home to Detroit on my Feb. 11th 2023 Delta flight # 1149.
I tried to change for another return to Detroit for Feb 22nd. with no help from anyone at Delta. I lost the amount of that ticket, and once I was well enough to travel, I rebooked to Bay City, Saginaw airport via Detroit. When I arrived in Detroit, the flight to Bay City Saginaw (try city airports) was canceled. So my son drove to Detroit Metro from Saginaw, and picked me up. Delta customer service had one agent at the help desk with a line of about 200 travelers. So 6 hours later my son and I arrived back home.
I received no help or adjustment from Delta. When I was stranded in Detroit that evening, I thought I might get to go into the Delta Sky Club, but the Delta agent at the door said NO. I had to pay $550 to be a member.
Now today, I tried to change a flight (conf code HPSQKK) from New Orleans to San Diego. I was informed that my son was having some health problems, and I wanted to stay in New Orleans a few hours later. My sled. flight 2824 was to leave New Orleans at 7:50 AM on March 31st. 2023, and since that flight was sold out, I thought it would be in your best interest, plus a help to me if i could get to fly later, that very same day on flights # 2783/937 which had empty seats at the time. Your customer service just flatly said NO.
I was on the phone with Delta, March 8th 2023 from 6 AM until nearly 5PM with a hour lunch break. I had a Chat line with Jensen Vee and Ika. I also have had Chats with John Phillips, and on Nov. 18th I had long chats with Ronayyn. They told me everything was going to be ok, and later when I called and chatted back, no one knew anything about our previous conversations or chats.
Needless to say I’m very very disappointed with Delta Airlines, My wife Janet, and I were long time fliers, from your Detroit Hub. And American Express Delta Platinum card holders. Since she passed in September, I switched to a lesser Delta Gold Amex Card. because i do not need a companion ticket.
I writing this to advise you that Im considering to stop flying Delta when ever possible. Im sorry to say that, but Delta has not given me much of a choice.
Lawsuit pending, Reckless Endangerment and Extortion. Delta Air lines extorted money in a medical emergency. See you in court.
Whoever is in charge of his email , does NOT reply. The unimpressed Delta fake “ we value your loyalty”elitist response of no response
I purchased two tickets to fly from St, Louis to Bangor Maine in January. I ended up getting sick so I called to cancel. They said I would get a voucher for future flights. I paid over 1,200.– for both. I was never told that this was a one time deal. I went to reschedule my flight to find out that it would cost me an additional 489.00 per ticket. I don’t have that kind of money. I asked for my original amount to be refunded to find out that it will not be. SO, DELTA your stealing my money. As rich as you are I’m happy for you but don’t take advantage of others like this.
Delta,
I went online to book a multi city trip from Little Rock AR to Seatle WA, round trip. The multi city portion was on the return flight going from Seatle to Billings MT, then from Billings MT back to Little Rock, AR. When I looked at the trip in the afternoon, I had all the options from Seatle to Billings, and Billings MT back to Little Rock. I did not book it at that time as I had to ask my son living in Basin WY about our dates to confirm. Did that. Got back on in the evening to book the flights we wanted to go to my sons and return to LR. Logged in to book and we only had one choice from Seatle to Billings and one choice from Billings to LR. I was booking miles + cash which showed all the flights in the afternoon. you guys should be ashamed of yourselves. you were wanting to book us on your least traveled flights to fill them up. You know. I have been a loyal Delta Skymiles customer. Have flown exclusively Delta and your partners. Then I try to use my points and you deliberately offer me only one flight the next time I get on to book. Thats right, you did that. I called Delta Skymiles Customer line. I told Joe what I was dealing with. He looked at my return options from Seatle and Billings and could not explain why you guys limited us to one option on each return leg. Fortunately, Joe took care of us. I know exactly what you are doing. Like I said, you should be ashamed of yourselves for treating the people that are loyal to you to run your business. How disappointing. And what a waste of time for your agent. If you treated me like you should have, I would have booked my flights by myself leaving Joe to deal with customers that have missed their flights. I am very disappointed in you guys. You should not treat your loyal customers that way.
Bill McCoy
Conway AR
Skymiles # 9356278730
March 23, 2024 I was not able to enter the plane for my flight because I was 30 minute early. Lol!! I was directed to the ticket master desk. And I was told the pilot can request to leave early. If that is true. All customers should be informed of this rule. I checked my ticket and boarding starts at 2:30!! POOR SERVICE DELTA!!
Let’s start with why your email address retirned to me as “undeliverable”??? My complaint is the price gouging at delta. About 10 days ago I took a one way flight from PHX to DTW to sit at my dying 94 year old father’s side. On Easter, he did in fact take his flight to the arms of Jesus. I began checking for a return flight and plan to return on 4/13. Delta wanted 44,500 miles for my initial flight – AA wanted 12,500. I thought that was a lucky find and then I saw the return – delta wanted 37,500 or $449 – AA wanted 8,500 or $158…which one would you book?? I don’t want to hear (as I did when I contacted customer service) that delta had better amenities – not sure a better “snack” – and only if you’re in comfort+ – or the entertainment (which AA ow has too) is worth the extreme difference in cost. I’m a loyal AmEx Reserve skymiles card holder but can’t justify this …I don’t mind a few bucks or a few miles difference but this is way beyond that. We’re a delta family – my brother had over a million miles with delta…tell me how you keep our business because the AA program is looking better????
&delta No one ever picks up the phone . I was boarding flight from delhi to Atlanta via Paris . I have a confirmed ticket but the partner airline bounced me off. CANT REACH ANYOBE IN DELRA AND MY FLIGHT IS IN NEXT ONE HOUR. Shameful as there is no one taking calls or responding.
I cannot believe that I just got an email from Delta ( whom I have been with for 25 years but they are terrible now) where Ed Bastian CEO of Delta is paying Tom Brady to do stupid articles and send to Delta customers instead of using all that money going to Brady to improve all the problems with Delta? Outrageous waste of money! Are you kidding me?
Any other way to email delta? I’ve been screwed by them over this software glitch costing me a ton of money.
I would not expect anything anytime soon as the meltdown continues.
My baggage was lost 3 month ago by Delta. I called 300 times to customers service, Send 100 emails to clime a report, emailed Ed Bastian ( ed.bastian@delta.com ) and nobody ever got back to me. Can you please advice me what else i can do regarding property lost reimbursement?
I appreciate your help.
Sincerely Natalya Chertkova
File a complaint with the US DOT.
This one is outrageous. I planned a business trip as well as get engaged. Arrived at Nashville BNA and from the time Delta agent commanded me to her desk till I was sent home and not allowed to board a flight I paid since April, it was horror. Now, Delta is pretending to rebook me two days after I am suppose to travel, 24 hrs old up when I have to return in 4 days. The trip is no longer viable and am losing both ends. Mean, disrespectul agents, and I will go to court.
Her T-shirt had the words, “Do not give in to the war within. End veteran suicide” printed on it.
You know the story so I don’t need to explain. I flew Delta more than I can recall; but no longer !
You are the man in charge; FIX THE PROBLEM !
And even if you do, Delta is no longer on my list.
Bill Daniel
Ps: Maybe print the words on the tail or side
“Do not give in to the war within. End veteran suicide”
How do we get a hold of the CEO? I fly Delta all the time. I will absolutely stop flying if that flight attendant who kicked the marine off is allowed to keep his job. We owe everything to our veterans!! Please forward me any information you have. Veteran suicide is real and there is NOTHING offensive about bringing awareness to this tragic issue.