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Home » Delta Air Lines » My “Coffin” Business Class Seat On Delta Air Lines 767-300…
Delta Air Lines

My “Coffin” Business Class Seat On Delta Air Lines 767-300…

Matthew Klint Posted onJanuary 13, 2025January 14, 2025 29 Comments

a blue wall with silver letters

Hey Delta, let’s talk. You’ve got a great lounge product, delectable food, and a very respectable Delta One business class seat on the A330-900neo and A350-900. But business class on the 767-300? It’s time to say goodbye to these coffin seats.

Delta One 767-300: My First Impressions

I flew Delta Air Lines from New York to Los Angeles in business class, a route that is operated primarily by 767-300 aircraft (with the occasional 767-400). Delta has more 767-300s than any other widebody jet–40 of them–and while the carrier loves to advertise its Delta One Suites, the seats on the 767-300 are not nearly as spacious or comfortable.

Instead, they are fairly common Thompson Vantage seats and the padding was even recently updated to make it more plush. My problem wasn’t the padding, but how constrained the seat felt in the lie-flat position…it felt like I was in a coffin.

an airplane with seats and a screen

the inside of an airplane

the inside of an airplane

the inside of an airplane

a person's legs in a seat

a blue chair with legs and a blue chair
In the lie-flat mode, your feet can not even wiggle…

a seat with a screen and a blue light

a man lying on a pillow
Bonus: I look like a corpse too…

And not to unfairly knock Delta, but it makes me question how it can call itself the most premium US carrier when a sizeable portion of its transcontinental and intercontinental fleet still features a seat that is not all that comfortable. Or a screen that is smaller than my hand…

a hand on a screen

Delta plans to keep this aircraft in service until 2030 and is unlikely to retrofit it further.

A first-world problem to be sure: I was thankful to fly in Delta One and enjoyed a very productive journey to Los Angeles with fast free Wi-Fi, but American Airlines and United Airlines offer better seats on their longhaul aircraft. In fact, I find United’s own coffin-like seats on some of its 777-200 aircraft to be significantly more comfortable than these Delta seats.

A bit about the flight.

The short ribs were delicious… beautifully presented, tender, and full of flavor. It was an excellent lunch and the sort of thing I would make at home or order in a restaurant (not the deviled eggs, though). Delta’s catering is consistently excellent.

a tray with food on it

But the service was not outstanding…it was rather abrupt and casual, and I did not sense friendliness or attentiveness…just going through the motions. One flight attendant seemed almost annoyed that I asked for a drink refill…I think I never should have had to ask in the first place.

a hand holding a glass of water with a straw

I’ll offer a full review of this flight in the days ahead…it left me disappointed, though the Delta One Lounges in JFK and LAX on either side of it more than made up for the coffin seat and lackluster service onboard.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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29 Comments

  1. David Reply
    January 13, 2025 at 10:49 am

    I’ll never understand the attitude some FAs get when a premium cabin passenger has the audacity to ask for a drink refill. Do they understand they are in the service industry? I recently flew United Polaris and the FAs made me like I was annoying them anytime I asked for ANYTHING.

    • Josh Reply
      January 13, 2025 at 11:59 pm

      The vast majority don’t understand that they are in the service industry. “We are primarily here for your safety” is their mantra, then do as little else as possible. Sadly, this is becoming service culture in America. Do as little as possible and not be someone’s “servant”.

  2. Lars Reply
    January 13, 2025 at 11:06 am

    The way I see it, you got a lie-flat on a widebody for a domestic flight within the lower 48. That’s an endangered species, my friend.

    • Julie Reply
      January 13, 2025 at 3:43 pm

      it’s not rare, at all, on the route he mentioned. It would be rare to be in a non lie flat

  3. derek Reply
    January 13, 2025 at 11:23 am

    Professionalism is doing a good job when no regulator is watching. That FA lacks it.

    For domestic flights. I don’t worry about first or business class. Maybe for a red eye but I try to avoid those.

    JFK LHR during the day in economy is better than a business class redeye.

  4. Alec Reply
    January 13, 2025 at 11:46 am

    How would you compare this to the 2-2 on AA and UA 757? At least getting direct aisle access?

    • Matthew Klint Reply
      January 13, 2025 at 11:54 am

      I prefer the B/E Diamond seats on the UA and DL 752, but it is always nice to have direct aisle access.

  5. Sam Reply
    January 13, 2025 at 11:47 am

    Massive hands, massive…

    • Dave Edwards Reply
      January 13, 2025 at 12:32 pm

      They don’t call him Big D##k Klint for nothing!

      • Heidi Reply
        January 13, 2025 at 8:26 pm

        I second that. -Heidi

  6. Santastico Reply
    January 13, 2025 at 12:16 pm

    “The short ribs were delicious… beautifully presented, tender, and full of flavor.” That’s the only meal I ever eat when flying. Delta has nailed it and it is better than what you find in most restaurants.

  7. Steve Reply
    January 13, 2025 at 1:18 pm

    I have flown this seat a few times to brazil. Its a much worse product then either DL’s A330 or UA 767/777. The seat is cramped and lacks storage.

  8. NedsKid Reply
    January 13, 2025 at 1:28 pm

    I’ve flown this seat (or close to it) on other airlines like Air Astana and it seemed roomier on their 767-300… all but one of the two middles had a footwell open on one side either to the aisle or to the cabin sidewall and it looks from my photos like the other middle (like you sat) was bigger but maybe it’s because their screen is 3x the size of Delta’s….

  9. Euro Reply
    January 13, 2025 at 1:37 pm

    Flew on this product last month on a short domestic non-TCON hop. An upgrade for sure. Tolerable for daytime flights, but for nighttime flights, not pleasant. It would be so much better if the armrest could be lowered instead of a giant piece of fixed-in-place plastic.

  10. Jan Reply
    January 13, 2025 at 2:27 pm

    This bird is still pretty good on economy, and especially on 2-2-2 PS. But for J, as well as many constant little 3om-1hr “mechanical issues” (I flew this more than any widebody last year), it’s overall an embarrassing hard product. I think the only widebody that is holding back Delta’s “premium” perception. I think the old A330s are still fine and comfy

  11. OneAlphaOne Reply
    January 13, 2025 at 2:58 pm

    Oh sh*t Matthew, you’re going to unleash the kraken with this one.

    • Dee Reply
      January 14, 2025 at 1:56 pm

      The DL cultists approach…

  12. Mike Reply
    January 13, 2025 at 2:58 pm

    Delta Premium class service is horrible. Seats are mediocre too. Not worth it to spend on those seats. Qatar, Etihad and Emirates have splendid service and better food and seats too.

  13. Mitch Reply
    January 13, 2025 at 3:04 pm

    They had that seat from before I worked at DL from 2009-2013. People seem to forget about how ancient and out of date the 767 is and how reliant DL is on them.

  14. Drake Reply
    January 14, 2025 at 12:17 am

    it funny often when people refer to Coffin class, as if they had spend some quality time living in Coffins.

  15. David Reply
    January 14, 2025 at 4:47 am

    What does this mean, “I’ll offer a full flight of this flight in the days ahead”?

    • Matthew Klint Reply
      January 14, 2025 at 7:30 am

      Full review of this flight.

      • Alert Reply
        January 14, 2025 at 7:45 am

        @Matthew … he was asking about the meaning of “in the days ahead” .

        • Matthew Klint Reply
          January 14, 2025 at 8:54 am

          i.e., as soon as possible

  16. Dee Reply
    January 14, 2025 at 1:55 pm

    I always appreciate that you give honest reviews of Delta and not the Cult of Dear Leader style reviews that most other bloggers (and commenters) make that praise 20 year old seats on 35 year old aircraft.
    Gotta hand it to them on their ability to market a sub-par product as “premium” and have customers foaming at the mouth to defend it, though.
    Keep up the good work, Matt!

    • Matthew Klint Reply
      January 14, 2025 at 4:11 pm

      Thanks, Dee!

  17. Steven Reply
    January 14, 2025 at 4:17 pm

    The hard product on this Delta 767 was the only negative of my Delta One JFK to LAX experience, I know you have to do something with the old business class seats, but it’s so disappointing to fly in one of these when the rest of Delta one experience is so amazing.

  18. PolishKnight Reply
    January 14, 2025 at 4:43 pm

    I know there are aviation professions who read this blog, but I wonder when Matt makes comments (for good or ill) about service, if somehow those observations do filter to the top and result in some action. He documents everything meticulously which should be invaluable feedback both about their own product (soft and hard) as well as their competition.

  19. emercycrite Reply
    January 15, 2025 at 8:29 pm

    Thomson Vantage seats are the worst. I hate them with a passion.

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