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Home » Trip Reports » Review: Etihad 777-300ER First Class Abu Dhabi To Los Angeles
EtihadFlight Reviews

Review: Etihad 777-300ER First Class Abu Dhabi To Los Angeles

Matthew Klint Posted onJuly 26, 2019November 14, 2023 13 Comments

Etihad 777 First Class Review

16-hours is a long time to be stuck on airplane, but Etihad made the process painless aboard the 777-300ER in first class.

As a reminder, I’m in the midst of a “vintage” trip report to India/Maldives. But even though this flight review is three years old, it still captures what you can expect if you fly Etihad in first class today. In fact, despite overall cutbacks at Etihad, first class remains largely unaffected.

After a beautiful journey to India, Sri Lanka, and the Maldives, we had reached our final flight. By the time we boarded around 8:45AM, we were both exhausted.

We spent the night in the lounge rather than leave the airport and despite plenty of caffeine, I was just ready to crash. But how can you crash on a flight you have been looking forward to savoring every moment of?

First, let’s take a step back. Abu Dhabi (AUH) has a U.S. Pre-Clearance Facility, meaning that flights to the USA go through immigration and customs in AUH as if it is your first U.S. port of entry. Lines move poorly and passengers are encouraged to “enter” the USA two hours before their flight.

a sign on a wall

Well, we waited until 40 minutes before…which almost made us miss our flight. Heidi did not have Global Entry, so we both waited in line. It took about 25 minutes to clear, leaving us 15 minutes to board. As we reached the deserted gate area, we were told by a gate agent that we were among the final passengers to board.

a group of people walking in a hallway

a large room with rows of chairs

a sign with a blue screen

a sign in a building

a long walkway with glass walls and a plane outside

Etihad Airways 171
Abu Dhabi (AUH) – Los Angeles (LAX)
Tuesday, January 12
Depart: 08:50 AM
Arrive: 01:25 PM
Duration: 16hr, 35min
Distance: 8,390 miles
Aircraft: Boeing 777-300ER
Seat: 2K (First Class)

Onboard, we were welcomed by a flight attendant and directed to our seat.

Etihad Airways 777 First Class Suites

While not as spacious as the First Class Apartments aboard the A380, the 777 suites are quite spacious and have closing doors. The cabin is arranged in a 1-2-1 layout with a total of eight seats in the cabin. The suites are not as “blingy” as on Emirates, but do have gold accents.

a man standing in a row of seats

a interior of an airplane with a blue light

a seat in an airplane

a close-up of a plane

a row of seats in a plane

a room with lockers and doors

a door with a few doors

a sign on a wall

a seat in an airplane

a tv on a seat

Notice in the picture above a little latch to the right of the screen. Inside was a “minibar” with bottles of water and mixed nuts.

a small package in a cup holder

The seat was well-padded and recline adjustable by a nearby control. Even better, a personal air vent was present (tough cabin temperature was never a problem on this flight). A console included room for storage of small items like passports, phones, and wallets and included a USB charger and power port.

a colorful pillow on a brown leather surface

a screen shot of a video game

a screen on a device
a close up of a car vent

a device in a speaker box

I do have a one complaint about the suite. Notice there are no overhead bins. While I understand that is a deliberate choice to give the cabin a more spacious feel, most carriers that skip overhead bins have closets either inside the suite (like 777s on Cathay Pacific and Emirates) or nearby (like Lufthansa or China Southern) for personal storage. Here, the bag had to be slid under the seat and it stuck out…I found it unsightly, though perhaps that is just me.

a light in the ceiling of an airplane

a suitcase under a bed

I spent the majority of the flight, including two six hour blocks, sleeping. In lie-flat mode, the bed is extremely comfortable.

a bed with a pillow and a bottle of water on the side of it

a bed with a seat belt and a pillow

a bed with a pillow and a blanket on it

a person's feet in a bed

a close up of a door

a ceiling with lights on it

Etihad even provided a “sweet dreams” card with a quote from Dr. Suess when making the bed:

a card on a bed

Etihad Airways 777 First Class Food + Drink

Meal service on this flight was totally on-demand. Sometimes airlines offer so-called “on-demand” service but still expect everyone to eat at the same time…not so here. The chef was not as friendly on this flight as Jackson from London to Abu Dhabi, but after examining the menu (note, this is the current menu, but nearly identical to my flight), my wife and I ordered food for the entire flight. Although Etihad has generally figured out its food shortage issue in first class, popular items do go fast so tell the chef what you want as soon as possible, so that your choices can be set aside for you.

Just after boarding, I was presented with dates, Arabic coffee, a cold towel, and glass of water (or champagne).

a tray with food and a glass of water on it

a bowl of dates on a tray

a cup of coffee and a bowl of food

After takeoff, I was offered a choice of beverage (I chose orange juice...it was fresh), served with potatoes chips, olives, and mixed nuts.

a tray with food and a drink on it

a group of bowls of food

Not long after, it was time for the first meal. Heidi ordered lunch while I ordered a second breakfast. She had salmon while I chose scrambled eggs on toast with asparagus and bacon. We opted to dine together in my suite and the table was carefully set. The cinnamon roll and puff pastry were delightfully flaky and buttery.

a table with napkins and plates

a silverware on a table

a jar of jam in a bowl

a folded napkin on a table

a plate of pastries on a table

a plate of food on a table

a plate of food with eggs and asparagus

a cup of coffee and a bowl of sugar

a plate of food with lemons and greens

To conclude the meal, we split a plate of fruit and some cookies.

a plate of fruit on a table

a plate of cookies and cups of coffee

a glass of water and a towel on a plate

It was time for rest.

About six hours later, I awoke and noticed my wife was awake. No one was around (I’ll return to that below) but after ringing the call button the chef showed up. I ordered a steak sandwich with potatoes chips while Heidi ordered a steak. My “snack”  began with some mint lemon juice and mixed nuts.

a bowl of nuts and a glass of juice

a plate of food on a table

a plate of food on a table

a plate of food with greens on it

I know Heidi’s steak looks well done, but that was the way she requested it. My sandwich was just okay…the bread was not great and I’ve had better sandwiches on other carriers.

And then we went back to sleep…

Before landing, we enjoyed one more meal together. I started with butternut squash soup, then enjoyed a beef filet cooked medium rare as requested and served over mushroom risotto with a small green salad on the side. It was an excellent main course.

a table with a napkin folded on it

a plate of soup on a table

a plate of food on a table

a plate of food on a table

a piece of meat on a plate

a salad in a bowl

Heidi ordered a chicken breast with ratatouille.

a plate of food with a garnish

For dessert, we shared a cheese plate followed by some chocolate ice cream:

a plate of cheese and crackers

a plate of cheese and crackers

a bowl of chocolate ice cream

I generally don’t drink alcohol around my wife, so you’ll notice I ordered no alcohol on this flight. You can check out Etihad’s first class onboard wine list here. Overall, the food tasted great on this flight. I love on-demand dining, especially on a 16-hour flight.

Etihad Airways 777 First Class Service

Service was frankly disappointing on this flight. It was not bad…but it also wasn’t good. Take the chef, for example. I asked him for recommendations and he just sort of shrugged and said everything was good. I know he cannot read my mind, but what a contrast between him and Jackson, my chef from London to Abu Dhabi, who took such initiative in making our culinary experience onboard a great one.

The other flight attendants were pleasant, but not very engaging. The cabin was not proactively monitored and summons via the call button were not promptly addressed. In fact, the flight attendant and chef working first class retreated to the rear of the plane after the lights were turned off. Again, the issue was not bad service…just poor service relative to other flights on Etihad. Evaluating service is somewhat subjective, but I prefer a more proactive and engaging approach.

With the cabin dark and the first class passengers totally neglected, Heidi joined me in my suite and we had a nice chat, did some reading together, discussed the news, joined the mile high club, played cards and watched a movie together.

Etihad Airways 777 First IFE + Wi-Fi

I’ve never been on an Etihad flight where the wi-fi internet really worked. This flight was no different and 16-hours was a long time to be disconnected. The movie, TV, and game selection was identical to my A330 flight the previous evening from Male to Abu Dhabi. You’d think I’d at least watch a couple movies on a flight of this length, but the only thing my wife and I started to watch was The Intern, a movie I still love very much.

a black frame with a black and white picture on it

a screen shot of a device

a screen with a map and text
a screen shot of a map

a black headphones in a case

Etihad Airways 777 First Amenity Kit + Pajamas

An amenity kit and pajamas were delivered shortly after boarding.

a label on a brown surface

a black shirt on a table

Views From My Window

Here’s some views out the window I took before, during, and after the flight:

a plane on a runway

an airplane on the runway

an airplane on a runway

an empty runway with airplanes in the background

an airplane on the runway

an aerial view of a city

a aerial view of a desert landscape

a aerial view of a snowy mountain range

a snowy mountain range with clouds

aerial view of a snowy landscape

an airplane wing and a view of the mountains

an aerial view of a city and a body of water

an aerial view of a city

a city with a road and mountains in the background

a city with many tall buildings and mountains in the background

a city with many tall buildings

Notice something missing in the LA skyline? It dates this review!

CONCLUSION

We landed at LAX as if it was a domestic flight and found ourselves in a fairly quiet Tom Bradley International Terminal.

a group of seats in an airport

a large airplane at an airport

Writing this review reminded me so much of the potential Etihad had. You’ll experience a similar product today if you take Etihad first class today. But this flight review and my entire trip report is a bittersweet reminder that Etihad tried but has thus far failed…its investments have not paid off. That won’t stop me from recommending flying Etihad as much as you can, but it does worry me…now three years later…that Etihad has shrunken and not grown.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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13 Comments

  1. Stanley Reply
    July 26, 2019 at 11:58 am

    You don’t drink alcohol around your wife? Can you please elaborate?

  2. Eric Reply
    July 26, 2019 at 1:19 pm

    Matthew wrote: “Heidi joined me in my suite and we had a nice chat, did some reading together, discussed the news, joined the mile high club, played cards and watched a movie together.”

    Love how you just casually slipped that in.

    Oh wait. Phrasing.

    • James Reply
      July 26, 2019 at 3:07 pm

      He didn’t really “join the mile high club” – did he?

  3. SS Reply
    July 26, 2019 at 1:44 pm

    Although you have made it clear this is an old review, one thing for currency: the pre-clearance facility now has become a lot more seamless at AUH, especially since Etihad has cut a number of US flights in the last few years. I frequently leave the F or J lounges in T3 (about a 10 minute walk from F, 5 from J) at 45-50 minutes before my flight and clear immigration with some time to kill in the lounge after immigration.

  4. Daniel Reply
    July 26, 2019 at 3:13 pm

    Ha, ha, ha. I missed it. Until you pointed it out. Wonderful report

  5. Lauren Reply
    July 26, 2019 at 3:37 pm

    Matthew,

    If you don’t me asking, why don’t you drink alcohol in front of your wife?

    • Matthew Reply
      July 27, 2019 at 1:11 am

      Personal reason – I’m just not comfortable disclosing it here, but if you knew you would understand.

      It is not a religious or moral objection to alcohol.

  6. Mike Reply
    July 26, 2019 at 3:55 pm

    And we thought Matthew was a mild mannered lawyer type…

  7. Mattt Reply
    July 26, 2019 at 4:44 pm

    i was going to say heidi is wild for getting a well done steak on purpose
    but she’s even more wild for well doing you on a plane
    lol love it

  8. Victoria Reply
    July 26, 2019 at 5:35 pm

    As an FA, I’m wondering how did you guys manage to join high sky club unnoticed?

    • Matthew Reply
      July 27, 2019 at 1:09 am

      We were abandoned by the flight crew, the cabin was pitch black, we closed the door of the suite, and didn’t make much noise.

  9. Billiken Reply
    July 26, 2019 at 11:32 pm

    We’re doing an overnight flight on an EY a380 in Apt. class. I think we might give it a go . . .

  10. macky lasmu Reply
    July 28, 2019 at 11:03 am

    Looks nice but i have heard about the so-so service on first class Etihad before. It is a shame you pay a lot of money but the service does not live up to it.

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