I’d like to end the week on a positive note, with a feel-good story that links travel to humanity.
Despite suffering from terminal cancer, John wanted to attend his daughter’s wedding in Cancun. His wife Pam wanted to make the journey as comfortable as possible. She found two old President’s Club passes from the Continental Airlines days and thought visiting the lounge during their layover would help make the travel experience smoother for her husband.
She reached out to United via social media to ask if they would honor her old passes. Cory, a Chicago (ORD) Base Supervisor, noticed the request and asked his colleague and husband, Russell, if they could do anything for this man. Not only were their old lounge passes honored, a toast was held for John onboard and he was presented with a bottle of champagne. He was over the moon.
The wedding went well and John and Pam returned home. Three months later, John passed away. When Cory and Russell heard that John had passed, they secretly made plans to attend the funeral. Their presence was not only a surprise to Pam, but a great joy to her.
Watch the video below. It may make you tear up:
The video is a touching reminder of our great responsibility to care and love our neighbors, wherever they might be and in whatever circumstance they are in. This was a beautiful story that I am glad United decided to tell…we need more people at United and in general to think like Russell and Cory.
I wish you all a great weekend.
As a marketing professional, I’m usually super skeptical and cynical about things like this, but I’m typing this with genuine tears. Thanks for sharing this.
Proof positive that within a corporate structure humanity is the greatest asset. It’s a lesson for everyone. We all wish to live with dignity. And die with the same.
Just a heartwarming story of the triumph of our best selves.
Taking a little time and effort to go the “extra mile” touches hearts and inspires most to us to try to do the same.
I was very moved by the video and these kindnesses touch those who are miles away. Thank you
Thank you for sharing this very sweet story.