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Home » American Airlines » Whew! American Airlines Still Blocking Etihad Award Space…
American AirlinesAward BookingsEtihad

Whew! American Airlines Still Blocking Etihad Award Space…

Matthew Klint Posted onMay 3, 2019November 14, 2023 10 Comments

a man and woman in a plane

When I saw that American Airlines added the ability to book Etihad awards online yesterday, my heart sank. Would the floodgates now be open, quickly decimating what remains a treasure trove of award space?

The answer appears to be no, at least for now. That’s a relief. If I’ve lost you already, let me go back and explain.

Etihad and American Airlines have partnered for years. Up until last night, you could only secure award seats on Etihad using your American Airlines miles by calling in. And even that was often met by frustration, for AA’s U.S. call center only has access to a subset of the total award space Etihad made available to its partners.

It seemed likely this was an AA-imposed block, though AA always and continues to deny this. In any case, there was a workaround. By calling AA’s Australian call center, you could secure space that AA agents in the USA could not see.

So when AA made Etihad bookable online yesterday, the big question was whether it would still block space. Upon further research, AA is still blocking some Etihad award space. That’s really great news for you.

a screenshot of a calendar a close up of a ticket a screen shot of a flight ticket

Great news? How is blocking space good news? The answer is simple: because now you know about it and most people don’t. Instead of all the Etihad award space lying there on AA.com like low-hanging fruit for every Tom, Dick, and Harry to snatch, those who learn the tricks of the AAdvantage program will still have access to additional space by calling the Australian call center.

That’s always the struggle, isn’t it? It certainly is nice to book online versus over the phone. But when you must call to book, you already have a big advantage over most, who assume that if the space does not show up online, it is not available.

Some call my viewpoint on this selfish. I’m willing to stipulate that. But award space, particularly in premium cabins, is a classic supply/demand problem. There’s already insufficient space for all who seek it. Why make it even easier, essentially allowing the space to be booked by those who just stumble upon it? I want easier access to award space for myself, my clients and my readers. Is that so bad?

CONCLUSION

I will create a guide next week to help you smartly search for Etihad award space. In the meantime, just understand that what you see on aa.com may not represent what is actually available. And be happy about that…

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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10 Comments

  1. Kyle Reply
    May 3, 2019 at 3:23 pm

    100% agree with this position. If others don’t know, sorry. I used to not know a few years ago as well, but I educated myself and now reap the rewards.

  2. Evan Reply
    May 3, 2019 at 3:25 pm

    is the TLDR version of next week’s guide to just check the Etihad site (e.g. Guest Business) and call the Aussie line to book?

    • Matthew Reply
      May 3, 2019 at 3:45 pm

      Pretty much.

  3. Hot Man Reply
    May 3, 2019 at 5:32 pm

    So here, what is the point of this stupid post?

    If you want it to remain a secret, why do you even have a stupid blog to publicize all these opportunities to have all the peasants like Toms and Dicks become aware.

    If you want it to be open in the public, which I guess should be the mission of your blog, why are you then complaining?

    This is like pooping in your own plate. Kinda stupid.

    • Matthew Reply
      May 3, 2019 at 6:33 pm

      You give way too much credit to the reach of my blog.

      • Kay Reply
        May 5, 2019 at 8:25 pm

        Google feeds it to me pretty consistently. You trend pretty hard among people who use the platform and fly frequently. Which is to say both kudos, and you might underestimate your reach. 🙂

  4. Chesterwilson Reply
    May 3, 2019 at 5:59 pm

    This is Etihad blocking using POS. ANA had the same issue when they allowed Etihad awards, only way to book was reaching ANA in Singapore.

    • Mick Reply
      May 4, 2019 at 12:27 am

      As much as I love reading your reviews of Lufthansa first (there are a lot of them he he 🙂 etihad apartment IN MY OPINION Is FAR superior. Give it a try. It’s so good.

      • Matthew Reply
        May 4, 2019 at 12:49 am

        I have. Even on this blog. 😉

  5. Jaberou Reply
    May 3, 2019 at 9:05 pm

    Is Asiana miles not better?

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