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Home » Frontier » Raving Frontier Airlines Passenger Attacks Check-In Staff At Chicago O’Hare After Missing Her Flight
Frontier

Raving Frontier Airlines Passenger Attacks Check-In Staff At Chicago O’Hare After Missing Her Flight

Matthew Klint Posted onAugust 16, 2024August 16, 2024 13 Comments

a woman pointing at a screen

An unhinged Frontier Airlines passenger lost all control at the check-in counter in Chicago O’Hare, stepping behind the podium desk to assault airline staff and hurling heavy objects like a computer monitor and keyboard at them.

Frontier Airlines Passenger Attacks Staff At Chicago O’Hare, Using Frontier’s Equipment As A Weapon

This story has made headlines around the world over the last 24 hours, though I saw it first on View From The Wing almost two weeks ago…sometimes it takes a while for these incidents to catch fire.

I chose not to cover it at the time because there was no info about this woman available. No name. No routing. Nothing at all really except the short video clip below:

11 days have passed and there’s still little that has come out, though I don’t expect much more at this point. Frontier Airlines has refused to comment, referring any questions to the Chicago Police Department.

Chicago PD shared:

  • The woman was 31-year-old
  • She also threw a cell phone, which struck a 40-year-old victim
  • During the incident, she also hit a 24-year-old woman in the leg
  • She then fled the airport
  • No arrests have been made (yet)

Judging by the specific age, it appears the police have her identity, but explicitly stated they have not arrested her. Perhaps she lives out of state, fled out of state by car, and is laying low?

There’s no doubt it stinks to miss your flight, especially on a carrier like Frontier. If I were a betting man, I’d guess she missed Frontier’s strict check-in cutoff (as I predicted). Even so, there is no excuse for this. And what’s up with her husband(?) getting upset that people were recording the incident? What do you expect?!


> Read More: Frontier Airlines Check-In Cutoff Will Not End Well…

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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13 Comments

  1. Maryland Reply
    August 16, 2024 at 11:18 am

    Perhaps she has been hospitalized for the time being and hence no arrest. This story has popped up so much, I was worried that a computer beat down was the next trend in air rage.

  2. Sean M. Reply
    August 16, 2024 at 11:28 am

    Many years ago when I was Station Manager for my airline at London Gatwick, I was assaulted by a taxi driver whose passenger missed their flight because he took her to the wrong terminal initially. The lady was screaming at him, I was trying to explain she had to rebook, he was getting flustered and just took a swing at me – helpfully caught on at least 2 CCTV cameras. We rolled around on the floor for a few seconds until we were separated and the police showed up to haul him away.

    He eventually pleaded out and got community service and probation – I was asked for a victim impact statement if I wanted to object to this sentence but I was fine with it. I kept getting calls from counsellors asking if I needed any mental health assistance to deal with being a “victim of violent crime” but I passed on that as well. Just another day in the airline business!

    • David Reply
      August 16, 2024 at 4:15 pm

      Why didn’t you kick him with your large feet or strangle him with your big hands?

      • emercycrite Reply
        August 16, 2024 at 10:50 pm

        LOL David.

      • Sean M. Reply
        August 17, 2024 at 5:33 am

        @David – I know you’re joking here, but if I had fought back I would have been arrested as well under the “zero tolerance” policy and would have lost my BAA airside pass at least temporarily if not permanently. The messed up system there basically required me to just take the beating or else I’d be in trouble as well.

    • Ni Reply
      August 16, 2024 at 4:42 pm

      @ Sean M. You mean adversity builds character? Imagine that!

      You aren’t a victim, rather a sound logical competent person (from what I gather from your posts/pandemic interviews with Ben etc)

  3. Malik Reply
    August 16, 2024 at 12:06 pm

    If you miss your flight, being polite and courteous while admitting fault will increase the chances of airline agents willing to help you out.

    When I first started flying for work, I got caught up in bad traffic going to JFK and ended up missing the cut-off time for check-in by a few minutes. Instead of throwing a fit when hearing this, I was polite and plainly asked if it was possible to rebook me to a later flight. The agent was surprised at my demeanor where she expected me to throw a fit (“Wall Street W*nkers” she called folks from my field who act this way) but I didn’t, and managed to get me on a flight the next day in W instead of in Y.

  4. tee poco Reply
    August 16, 2024 at 5:57 pm

    I am always amazed with the supposed massive police presence at our airports, how long it takes police to respond to incidents, Are they all managers or do police departments assign these close to retirement to these plum positions.

  5. A Lee Reply
    August 17, 2024 at 12:42 am

    Sorry, but my first reaction is, “Good.” While, of course, there are unreasonable passengers, why does everyone jump to the conclusion that the airline personnel are completely innocent? I’ve been royally screwed by grossly inept airline personnel more than once, costing me thousands of dollars.
    While the behavior is over the top, AND WHAT GETS YOU CLICKS, make the point that you DON’T KNOW the whole story. And certainly, both the PD and the Airline, no matter the circumstances, are going to say whatever suits their purposes.
    Much of the misery of flying today has to do with the ever worsening effects of corporatization, which includes hiring more and more inept employees that behave as if they are androids, but don’t even provide the benefit of consistency which an android would offer.

    • Matthew Klint Reply
      August 17, 2024 at 2:41 am

      Doesn’t matter if she was unjustly denied boarding and the check-in agents were total jerks. There is no justification for her behavior. There is no context (self-defense) that could justify this.

    • Trickywars Reply
      August 17, 2024 at 2:10 pm

      True, good points.

  6. Larry B Reply
    August 17, 2024 at 9:15 am

    Tiffany Gomas’ little sister, perhaps? (She strikes the same pose when pointing!) LOL
    Sorry Matthew, couldn’t resist! Happy Saturday!

  7. Sam I Am Reply
    August 17, 2024 at 2:14 pm

    Amazes me that in spite of what the airport people did (or didn’t do) no one responeded to her physical “attacks.” I am very BIG on self-defense; if you attack me or put your hands on me in public, stand by to stand by…

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