We enjoyed a short but sweet stay at the Hyatt Regency in Mexico City, a full-service Hyatt hotel in Mexico City’s swanky Polanco district.
Hyatt Regency Mexico City Review
This review will essentially combine four stays into one…I’ve been here quite often in my attempts to procure a visa to Venzeusal (another issue for another day), but my focus will be on our more recent stay.
The nightly rate was about 279 USD so I used a Category 1-4 free night certificate (this is a Category 4 hotel). From MEX, we took an Uber to the hotel, which took almost an hour during the busy evening rush hour.
As a Globalist, I’ve never received a suite upgrade here, but all four visits have included Regency Club access, which is bittersweet, as I will discuss below.
The lobby level has a soaring atrium and is home to the hotel’s restaurants.
Room
We were assigned room 4019, which is right on the Regency Club level, making it quite easy to walk only a few hundred feet to breakfast in the morning…to access the room, though, we had to walk through the Regency Club even when it was closed and all the lights were off.
The room was small and included two twin beds, a desk, and another chair with a small round end table.
The bathroom included a bathtub-shower combination, single sink, and toilet.
Shower amenities were from Yucatan Herbal and had a combination of aloe vera and honey (I’m not a fan of either scent…).
Since my last visit, the room has new espresso machines with pods from a local coffee company (but my decaf coffee was even worse than a Nespresso pod). The mini-bar (refrigerator) was stocked with drinks for purchase as well as two complimentary water bottles and there was also a water kettle.
Rooms have Lutron switches and USB-A outlets between 120-volt outlets.
For comparison purposes, a king room has an extra daybed beside the window:
Nice view from the room:
Pool
I chose this hotel over the Andaz in part because it has an indoor pool, which Augustine and I spent a good amount of time in before we flew out. It is located on level 3 and open from 6:30 am to 9:30 pm.
It was a nice couple of days in Mexico City…unreasonably warm with highs in the 70ºs (F). There’s a large outdoor seating area and many were sunning themselves, despite it being December in a place not known as a sun destination…
Tennis
A single tennis court is available along with more seating.
Spa + Wellness
A full-service spa is also located on level 3.
Inside the locker rooms, a sauna and steam are available…I almost slipped and fell on my head. Be careful of the slippery floors!
Fitness Center
Another reason you might want to choose this hotel over the Andaz if you’re a Hyatt loyalist is the large gym. There’s a wide variety of equipment and it is open 24/7 (though much to my chagrin, several LifeFitness machines have recently been replaced with TechnoGym machines, and I consider that a downgrade).
Regency Club
I called the 40th floor Regency Club “bittersweet” because it is a nice feature to be able to request coffee or soft drinks all day long and there’s a nice evening spread, but Globalists must take their breakfast here and the restaurant downstairs, Ruflo, offers a far larger spread and features I prefer like cook-to-order omelets.
But I appreciate that breakfast runs until 11:00 am (noon on Sundays) and the staff in the lounge were excellent. Full hours:
Lounge:
Breakfast:
Evening canapes (alcohol is free):
Dining
Several dining options are located on-site including:
- Rulfo – lobby restaurant with emphasis on Mexican, Peruvian, and Argentine food
- Yoshimi – Japanese cuisine
- Teppan Grill – focus on teppanyaki-style iron griddles, sashimi, hand-rolled sushi (Japanese food is very popular in CDMX)
- Amado – bakery and coffee shop
- 24/7 Room Service
Business Center
I had to print some documents for my appointment at the Venezuelan Embassy and was very thankful the hotel still has a business center (located on the second floor).
Location
A brief on location. The hotel is in the heart of the Polanco neighborhood, a posh part of Mexico City with restaurants bars, and cafés all within walking distance. It’s a very nice part of town. We were approached by a couple of beggars when we went out for tacos, but I felt very safe.
CONCLUSION
The Hyatt Regency Mexico City is my go-to hotel in CDMX and I’ve now had four great stays. I will try the Andaz one of these visits, but I can wholly recommend this place and appreciate its wide range of amenities.
The mention of Polanco in DF reminded me meeting a young guy raised there. While talking about travel around the world he confessed he was always curious about what is behind the curtains in F. I thought he was having a laugh. Soon I realized his chauffeur never drove him by any of the hoods. He worked in one of the most watched soap operas in Mexican TV history.
How costly and efficient is it to get to this hotel via public transportation?
Not easy. I don’t mind the Metro in CDMX, but it just wasn’t helpful here.
Uber is extremely cheap in CDMX & too convenient to mess with public transport. They’re also able to pick up curbside at the airport, unlike CUN, MID & others in Mexico.
Matthew – love the picture of Polanco. Brought back memories when my parents lived 3 blocks from Palacio de Hierro – the beige/orange triangular building. The office my father ran is one street over from the taco place you ate – a lot small cinemas in that area with unique movies too. i spent a lot of time walking around there when I visited them.
@Matthew, while yes Chilangos (folks who live in CDMX) do like Japanese food, the Hyatt once upon a time was the Hotel Nikko and offered very good Japanese food.
This is one of my least favorite Hyatts in the world. They absolutely do not follow Hyatt policy in regards to suite upgrades for Globalists (have checked in when suites available and not been upgraded). Back when they allowed Globalist breakfast at the restaurant, servers would harass you saying “tip is not included” which is, of course, against World of Hyatt policy.
That’s unfortunate. I never checked to even see if suites were available.
This hotel has become my preferred choice in Mexico City. I’ve been staying here for years, and it’s the ideal spot for me to enjoy my Globalist benefits. I no longer worry about automatic upgrades; I simply apply my suite upgrade certificates seamlessly to the fantastic Regency Suites. The staff is exceptional and consistently delivers great service. The Regency Club is perfect for breakfast and evening drinks and snacks; they treat me like family, and I have no complaints whatsoever. While I’m not a fan of eggs, I’ve heard others asking for omelets—did you check with Matthew? The fitness facilities are the best in the city, and the location is unbeatable. Honestly, I’m surprised it still falls within the 1-4 category.
What is the wine selection in the lounge?
I’ve almost stayed there twice but dreaded the drive to and from the airport. I’ve instead opted for the Courtyard inside the terminal. Tired, although it does have a real restaurant unlike most Courtyards.
Polanco is one of the world’s great neighborhoods.