After a nice layover in Reykjavík, it was time to fly to San Francisco on Icelandair, my first ever flight on the carrier. While service was extremely pleasant onboard, the “Saga Premium” (business class) seat is more akin to premium economy than a true business class seat.
I knew what I was getting into: the seat was hardly a surprise. At the same time, I simply cannot sleep on this kind of seat, so I was awake the entire 8.5 hour journey to San Francisco. Be advised that you’ll get a nice blanket and pillow, but recline is quite limited and legroom not overly generous. Think domestic first class seat in the USA.
Unfortunately, I blundered in failing to pre-order a meal for this flight. I was really looking forward to trying Icelandic lamb, but wound up with a choice between a cold tapas platter or beef short ribs. The short ribs were tasty, but I thought the food was underwhelming onboard. An on-demand snack menu was available for the rest of the flight as well as anything (left) from the economy class menu.
I was looking forward to high speed internet onboard this flight and it did work well…for the first two hours. Then it cut off and remained off for the rest of the flight. With a fairly limited IFE library, I actually had a few moments to pull out a book in read.
That’s not because I did not have work to do, but because the in-seat power port did not generate enough juice to keep my laptop charge. Eventually I found a workaround that at least slowed the drain (I’ll address that in another post), but by then it was too late…I was already nearly dead.
I won’t say it made up for everything, but service was very nice, especially by flight attendant Lara. She was kind and attentive. I really appreciated her wonderful smile and her dutiful monitoring of the cabin throughout the flight.
I likely won’t be returning to Icelandair for a transatlantic flight. Although I was happy to try it, the seat simply does not cut it and the in-seat power and wi-fi issues were very annoying. But I appreciated the great service onboard and would not advise against Icelandair if a convenient nonstop option.