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Home » Reviews » Flight Reviews » Review: Lufthansa A350 Business Class
Flight ReviewsLufthansa

Review: Lufthansa A350 Business Class

Matthew Klint Posted onFebruary 1, 2021November 14, 2023 39 Comments

an airplane at an airport

I was impressed by both great service and tasty meals on my very first Lufthansa A350 flight. This business class review covers my journey from Los Angeles to Frankfurt with my wife and two children.

In This Post:

Toggle
  • Lufthansa A350 Business Class Review
    • Booking
    • Check-In
    • Seats
    • Infant Bassinet
    • Kid’s Amenities
    • IFE
    • Food + Drink
      • Dinner
      • Breakfast
    • Lavatory
    • Amenity Kit
    • Service
    • Flight Deck Visit
  • CONCLUSION

Lufthansa A350 Business Class Review

Booking

We booked two tickets with Avianca LifeMiles (63,500 miles each via American Express Membership Rewards) and one with Air Canada Aeroplan (70,000 miles). Why separate tickets?

As I outlined here, infant tickets cost only 25CAD with Aeroplan and I required one for my little daughter Claire Marie. That was certainly worth the extra 6,500 miles. Taxes were $5.60 per ticket. LifeMiles adds a 25USD close-in booking fee while Aeroplan adds a 40CAD booking fee.

There was no discount for Augustine, my four-year-old son.

Check-In

My wife and children were traveling with a German passport while I was traveling with a U.S. passport. During check-in, I was asked to produce authorization to travel to Germany. Since I do not currently possess an Aufenthaltstitel (residence permit), the agent asked me for my marriage certificate. 

I did not have it…

But thankfully I had my daughter’s birth certificate with me and that was sufficient to clear me for check-in. We checked a few bags plus the stroller and everything was tagged with an orange “Priority” label to Frankfurt.

a road with a building and a crane

a sign with green and red letters

We were advised that the Star Alliance Lounge was closed, which I already knew and has been closed since the pandemic started. If we had more time, we could have ventured down to Terminal 7 and visited the United Club, but it was not worthwhile and we arrived shortly before boarding began. The Tom Bradley International Terminal was surprisingly busy, though it was the afternoon rush.

a child with a face mask in an airport

a plane parked at an airport

a large airplane at an airport

a white airplane with blue writing on it

a child standing in front of a large window
Augustine was thrilled to fly an A350 and on Lufthansa for the first time.

a child wearing a mask standing next to luggage

Lufthansa 457
Los Angeles (LAX) – Frankfurt (FRA)
Tuesday, December 29
Depart: 03:20PM
Arrive: 11:15AM+1
Duration: 10hr, 55min
Aircraft: Airbus A350-900
Seat: 1K (Business Class)

We were among the first onboard (ah, the advantages of having two young children) and I used the opportunity to snap some pictures on the A350 business class cabin. A trio of flight attendants traveling non-rev were already relaxing in their seats.

a child wearing a mask

a man in a suit walking into an airplane

Seats

Let’s start with the weak point. A 2-2-2 configuration on a beautiful brand new widebody aircraft is uncompetitive in 2021. I’ve never loved the Lufthansa business class seat and forcing window seat passengers to climb over their seatmates is so last decade.

an airplane with rows of seats and monitors

a plane with many seats

a row of seats in an airplane

a plane with many seats

an airplane with seats and windows

a plane with seats and windows

a row of seats in an airplane

a row of seats on an airplane

a row of seats on an airplane

a row of seats in a plane

a row of seats on an airplane

a seat in an airplane

a sign on a wall

But while you are not guaranteed direct aisle access on Lufthansa, the seats were admittedly ideal for my family of four. We sat in 1H/K along with 2K. 2H stayed empty, giving my baby daughter her own seat.

a two screens on a table

The cabin has 48 business class seats and is divided into a front cabin (36 seats) and a smaller rear cabin of two rows (12 seats) with lavatories and a galley in between.

Seat pitch is 64 inches (20 inches wide) and the bed is 78 inches in length in lie-flat mode. Even during the pandemic, Lufthansa continues to provide a mattress pad along with a pillow and duvet. There are no individual air nozzles and the cabin became quite warm overnight. 

a white bag with black text on it

a close up of a phone

Each seat as a console to adjust seat position, a flip-out container for valuables (not big enough for shoes, though), and a shelf above that accommodates can also accommodate paperwork and small valuables.

a close up of a device

a close up of an outlet

a close up of a seat

Infant Bassinet

Since we were traveling with my daughter Claire Marie, seven months old at the time, we secured a bassinet in the first row. Unlike my son Augustine who slept very well on airplanes as an infant, Claire Marie would not stay in her bassinet. It’s not that she cried (she was actually quiet throughout the flight), but she is in the pre-walking stage in which she pulls herself up. The bassinet could not contain her…

a white wall with a blue curtain and a blue curtain

a white surface with black text

a baby cot in a baby bed

a baby crib with a blanket on top of a cabinet

a baby lying on a baby bed

a baby in a crib

a baby sitting on a baby bed

She ended up sleeping in seat 2K, which allowed her to sleep well for several hours. This was her first flight by the way. More on that in a separate post.

a child sleeping on a bed in an airplane

Business class went out about 60% full, as did premium economy and economy class. That gave just about everyone their own row of business class, which makes the seat much more bearable.

Kid’s Amenities

This was also my son’s first flight on Lufthansa. He’s flown a number of carriers, but this was his first time on any Lufthansa flight and first time on an A350.

In addition to the usual stuffed airplane, Augustine was offered an activity packet featuring a sticker book and coloring book with colored pencils. It kept him occupied.

a child sitting at a table with a piece of paper

a sticker on a piece of paper

a book with coloring pencils on it

a child reading a book on an airplane

a child holding a stuffed animal

a child sitting in an airplane with toy planes

The bigger joy for Augustine was just looking out the window.

a child looking out of an airplane window

a person pointing at an airplane window

aerial view of a snowy mountain range

an aerial view of a snowy landscape

a child sitting in an airplane seat

a person looking out a window of an airplane

He eventually went to sleep and slept for six hours.

a child lying on a bed in an airplane

a child sleeping on a plane

IFE

My time was spent interacting with Augustine, so I was unable to watch any in-flight-entertainment, but I found the system onboard Lufthansa’s Airbus A350s far more responsive than on the 748-8s or A380s we usually see out of Los Angeles.

a screen shot of a computer

a computer screen with a message

a computer screen with a white and blue screen

a computer screen with a white box

a screenshot of a computer

a screenshot of a computer

a screen shot of a computer

Wi-Fi internet was available onboard and with so few passengers, it functioned quickly. Lufthansa now charges based upon data used, which is incredibly annoying, but I had a leftover pass from my November flight in first class.

AKG noise cancelling headphones, which resemble the Bose QC-3, are used in business class and worked quite well.

a pair of black headphones

a pair of black headphones on a white surface

a black headphones on a white surface

My only IFE annoyance was that the tailcam was turned off, one of my favorite things about flying on an A350. I had to settle for the nose camera…

a screen with a plane landing on it

a screen on a plane

a screen on a plane

Food + Drink

No pre-departure beverages during the pandemic, although there were bottles of water waiting in each seat. No hot towels either (sealed wipes instead), but other aspects of the service were identical to what you would expect pre-pandemic.

After takeoff, service began quickly, which was appreciated. Even though the flight was 10.5 hours, a slow meal service compromises sleep.

Dinner

Unlike U.S. airlines, Lufthansa has not used the pandemic as an excuse to masquerade cost-cutting of the premium cabin soft product. Dinner was served using real cups, glasses, plates, and utensils. Even the presentation makes such a difference.

Service commenced with a beverage service and ramekin of mixed nuts. I had a glass of sparkling water and red wine while Augustine had apple juice. Refills of nuts were offered (new ramekins).

a bowl of nuts on a napkin

a bowl of nuts and a glass of wine

Looking over the menu, I chose the seafood appetizer which included a single shrimp and single scallop with a papaya and cucumber salad and lime ginger soy sauce.

a box with a picture of a pumpkin and seeds

a white paper with black text

a menu with black text

a menu with black text

a page of a book

a page of a menu

a white paper with black text

a close up of a book

a plate of food and a glass of wine on a tray

a plate of food on a table

a plate of food on a table with a television in the background

My wife Heidi had the black-pepper crusted duck, which she said was tasty. It was served with potato salad drizzled in white truffle oil and a boiled quail egg.

a tray with food on it

I had ordered a children’s menu for Augustine (big mistake) and his appetizer was a Mickey-Mouse shaped potato pancake with fruit and apple strudel (which he did not save for dessert…).

a tray with food on it

When it comes to appetizers and main courses, the Lufthansa First Class and Business Class menu is identical. Sure, first class receives caviar and all three appetizers instead of just one. The main courses are also plated on a nicer plate. But, the food itself is the same.

Thus, although I have been ordering almost exclusively fish lately, I went with the beef filet on this flight to compare it to my first class filet. It was, as expected, identical (and cooked well-done).

a plate of food on a tray

a plate of food with sauce and vegetables

a piece of meat with a side of pickles

a plate of food on a tray

Meanwhile, Augustine’s special meal arrived and made me roll my eyes: breaded chicken nuggets and macaroni & cheese. Seriously? The Lufthansa website promises a “healthy and balanced” meal. This was anything but.

a plate of food on a tray

a child eating food on an airplane

For dessert I had both a cheese plate and fruit plate.

a plate of food and a cup of coffee on a table

a plate of food on a table

a plate of fruit on a table

The galley features a self-service station and I noticed they had Roka cheese biscuits, one of my favorite treats from the Netherlands. It was so nice to snack on these.

a locker with shelves full of items

a hand holding a small package of food

Breakfast

Breakfast service began 90 minutes prior to landing. It began with orange juice (not fresh squeezed so I skipped it) and espresso, which was greatly appreciated.

a cup of coffee on a saucer

I later switched to filter coffee and also found it good. No cappuccinos in business class.

a cup of coffee on a table

For breakfast I enjoyed a quiche Lorraine with a white bread roll (annoyingly, no croissants) and small bowl of fruit. It was small, but more than adequate.

a tray with food and drinks on it

a plate of food on a table

a bowl of fruit on a tray

a tray of food and drinks on a table with two monitors

Augustine was presented with another carb-bomb: pancakes with bread and a muffin. Never again will I order a kid’s meal (I took the muffin and bread away…).

food on a tray on a plane

Claire Marie was also presented with a meal: a vegetable lasagna puree. I was shocked.

a jar of baby food on a tray

a jar of pasta on a tray

During the breakfast the sun rose, a highlight of eastbound transatlantic flights particularly during the winter months. There was something so special about sipping an espresso and watching the sunrise with my son.

windows of an airplane with a television and a monitor

a cup of coffee on a saucer

a child in a bed with food on a tray

Lavatory

I was on diaper duty during the flight and so my daughter and I had made a few visits to the lavatory…

a man holding a baby wearing a black face mask

I appreciated the L’Occitane soap to carefully wash my hands after performing my fatherly service.

a sink and toilet in a bathroom

a sink and soap dispenser on a plane

a white rectangular object with a white shelf and a white mirror

a bottle of liquid soap

The front lavatories were reserved for the crew, one other change due to the pandemic.

a sign on a wall

Amenity Kit

While the contents of the kit were not interesting (toothbrush, toothpaste, ear plugs, mint, eyeshade, socks, L’Occitane skin products), I loved the brown leather case it came in.

a brown leather case with a handle

a bag and toothbrush on a table

Service

The highlight of the flight was the wonderful service provided by the ladies working in business class. Confession: in my (fairly substantial) experience, the Frankfurt-based crews are much better than Munich-based crews. As the A350 is based in Munich, this was a Munich-based crew. But the crew was simply tremendous on this flight.

They were friendly, engaging, attentive, and so courteous. All conversation was conducted in German and we were addressed by name (including little Augustine as “Master Klint”) during the flight. It felt almost like first class, with the flight attendants showing up exactly at the right time (when I woke up) and always with a smile.

I really appreciated the service on this flight and was very pleasantly surprised.

Flight Deck Visit

After landing, we briefly visited the flight deck, where the very congenial flight crew was happy to show Augustine the controls and let him sit in the captain’s seat.

a group of people in an airplane cockpit

a child sitting in a cockpit of an airplane

a child sitting in a cockpit of an airplane

a group of people in a cockpit of an airplane

CONCLUSION

We landed in Frankfurt on-time and taxied to the last gate in the Z Concourse. There, we had to wait about 20 minutes in the jet bridge for Claire Marie’s stroller then make the 20-minute walk to immigration. Still, it wasn’t bad after a long flight. The airport was eerily quiet.

a plane parked in front of a building

an airplane at an airport

an airplane at an airport

a group of chairs in a terminal

a row of chairs in a building

a room with a black tile floor and a white wall with a logo

a child with a suitcase in a large airport

Of all my business class experiences on Lufthansa, this was the best one. While the seat itself is not cutting edge (I greatly prefer the United Polaris business class seat), the service was outstanding on this flight and I was so thankful to use my hard-earned miles to treat my family to business class. Although Lufthansa Business Class is not my favorite product, this was a very nice flight and the added benefit of flying direct was immensely helpful.

Have you flown the Lufthansa A350-900 business class? How was your experience?

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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39 Comments

  1. Jason Reply
    February 1, 2021 at 12:02 pm

    I flew their A350 business class in January 2020 from Washington to Munich. Though the seat isnt fantastic, as you mention, I did greatly enjoy the food – was surprised by how good the dinner and breakfast were. We didnt get mattresses – maybe that’ s just for longer sectors? Flight crew was friendly and efficient. Despite the cabin being full and having a seatmate, I still was able to eat quickly, sleep comfortably, and arrive relaxed. Overall a great service for a quick overnight flight – I was satisfied.

  2. Christian Reply
    February 1, 2021 at 1:43 pm

    My only problem was that the foot cubby was way too small for my big feet when I flew the A350 from Frankfurt in 2019 – crazy how time passes during a pandemic.

  3. Ryan Reply
    February 1, 2021 at 1:46 pm

    LifeMiles via Chase UR? I’m assuming this is a typo unless there’s something I’m not aware of!

    • Matthew Klint Reply
      February 1, 2021 at 1:49 pm

      Amex

  4. Smith Reply
    February 1, 2021 at 1:50 pm

    Disappointing to see your son not waring a mask 🙁

    • Matthew Klint Reply
      February 1, 2021 at 1:53 pm

      That’s why we flew Lufthansa and not United. No masks required for children under six. But you’ll be pleased to note he knows how to keep his mask on and wore it on the AA flights home.

  5. Mitch Cumstein Reply
    February 1, 2021 at 2:14 pm

    I know men who would kill for a head of hair like that.

    But seriously, I’m glad to see he’s not wearing a mask. We flew KLM a lot last year and they never asked my 4 year old to wear one in empty J cabins. I support masks generally on planes, but masking a toddler is just silly. European airlines are much more sensible on this particular issue.

    • Matthew Klint Reply
      February 1, 2021 at 2:18 pm

      Agreed on both issues!

  6. Tennen Reply
    February 1, 2021 at 2:41 pm

    “a vegetable lasagna puree. I was shocked.” Good shocked or bad shocked?

    The baby meal probably had more servings of vegetables than both child meals combined (2 carrots)… Seriously, so much sugar and fat. WTH is LH thinking? 😮

    • Matthew Klint Reply
      February 1, 2021 at 3:34 pm

      Shocked in a good way. I was so surprised they had baby food onboard.

  7. Mark Reply
    February 1, 2021 at 3:40 pm

    I didn’t mind the kid not wearing a mask, but the pilots should put them on when having cockpit visitors.

  8. Ken Reply
    February 1, 2021 at 4:56 pm

    The soft product on LH or LX definitely wins me over UA to get to Europe. The service can be hit or miss. The seat isn’t good. But the seat config… pre-pandemic I flew an aisle seat on the A350, and my window seat mate got up every hour! All windows were selected too, so I couldn’t get one. I did ask at some point midway through the flight if he wanted to switch, and he shrugged me off in German. I got maybe 1 hour of sleep total. On the way back to the US it’s a daytime flight so it doesn’t bother me but since then I book flights that have 1-2-1 configs, or aisle seat in the middle.

    • Matthew Klint Reply
      February 1, 2021 at 5:57 pm

      That is so annoying. I would have escalated to a FA!

  9. Indy Reply
    February 1, 2021 at 5:13 pm

    Matthew – just curious – how did you forget your marriage certificate? I’m a dual Croatian citizen and we double and triple checked for the translated and apostilled copy of the marriage certificate when we flew to Croatia last summer. I’m glad that they would accept the birth certificate! We flew LH on both TATL segments (FRA en route to SPU and MUC home from DBV) and my business class experience was spot on. Good food, gracious and professional crews, and plentiful drink refills. I understand the desire for all-aisle access but I appreciate the openness of the LH A350s and 747-8s vs United’s coffin-like Polaris seating.

    • Matthew Klint Reply
      February 1, 2021 at 5:57 pm

      I honestly forgot I needed it, since I’ve never needed it before. I’ll carry it for future trips until the pandemic winds down.

  10. WB Reply
    February 1, 2021 at 5:18 pm

    The A350 is one sharp aircraft, but like you, not a fan of that 2x2x2 config. And the kids’ dinner…I guess the carrots are what Lufthansa considered healthy.

  11. Paolo Reply
    February 1, 2021 at 5:28 pm

    Those coffee cups are truly ugly. I guess they stack better than ones with more style. German functionality at in evidence.
    Is little Augustine bilingual ? At this age they can move between languages with remarkable ease; and of course it’s the best possible time for language acquisition.

    • Matthew Klint Reply
      February 1, 2021 at 5:56 pm

      Augustine is bilingual, a skill I certainly wish I had when I was his age. His mother only speaks to him in German and I only speak to him in English. He is required to answer Heidi in Germany only. It has worked!

    • Matthew Klint Reply
      February 2, 2021 at 1:52 pm

      BTW, do you like the Qantas coffee cups?

      • Paolo Reply
        February 5, 2021 at 3:08 am

        No, I don’t like the QANTAS ones, they’re very similar to LH ( and the ones in the QF lounges are even worse: chunky, clunky, straight-sided, with a thick rim).
        I prefer coffee served in a cappuccino-style cup , even though I only drink long black. My guess is that they’re more difficult to store, as they don’t stack as well; even so, some airlines manage something a bit more elegant, including Singapore airlines.

      • Paolo Reply
        February 5, 2021 at 3:16 am

        Or something like the Marimekko cups on Finnair ( which you’ve pictured before and is one of my ‘go to’ preferences for my home consumption).
        Germany makes great coffee and tea ware; sad that LH offers those nasty made-in-China , dollar-store horrors.

  12. Andy K Reply
    February 1, 2021 at 5:58 pm

    Your certainly have privileged children.

    • DblTap Reply
      February 16, 2021 at 9:24 am

      You must be a riot at parties….

  13. S Reply
    February 1, 2021 at 6:52 pm

    Honestly, give me the food your son got for both dinner and breakfast over what you got 😀

    IFE and seat are disappointing. I’d prefer UA greatly, but obviously, no LAX-Germany direct flight and you have children. If it was me alone I’d fly Polaris to LHR and then connect to Germany.

  14. Stuart Reply
    February 1, 2021 at 9:09 pm

    Solid review on many levels. Nice. And glad to see you returning to your steak roots. 🙂

    • Matthew Klint Reply
      February 1, 2021 at 10:41 pm

      For blog review purposes! 😉

      I’m really enjoying my streak of fish onboard.

  15. DENDAVE Reply
    February 1, 2021 at 11:35 pm

    Interesting to see the tail camera on in the cockpit. Do the pilots actually use that for anything? I assumed those were just for the IFE and didn’t have a functional/operational use.

  16. Alec Reply
    February 2, 2021 at 12:40 am

    Button up and sweater seems pretty uncomfortable for that long of a flight!

    • Matthew Klint Reply
      February 2, 2021 at 12:43 am

      I already had too many pictures, but I did change into my LH first class pajamas before going to sleep!

      • Abe Morovitz Reply
        February 2, 2021 at 12:45 am

        Pretentious twat!

  17. rich Reply
    February 2, 2021 at 10:20 am

    Posts like this make me wish we still had to pay to get photos developed. Said partly tongue in cheek but yeah way too many useless photos.

    • Matthew Klint Reply
      February 2, 2021 at 1:49 pm

      Well, I whittled them down from over 2,000 and found each photo quite useful. Hopefully some of them were useful to you!

  18. Mark S Reply
    February 2, 2021 at 11:27 am

    Thanks for the great review… We flew Lufthansa A350 ORD – MUC in 2019. Much to be desired on the cabin and seat (747-8 is much better in my opinion), but the food and service were great. Nice to see Lufthansa maintain the resemblance of traditional food service as it’s becoming pretty clear that food prep and handling are not a primary cause of COVID spread.

  19. Ted Reply
    March 10, 2021 at 12:16 pm

    Not even a secondary cause. I find the plastic-wrapping of buffet items baffling. A new, unknown virus is one thing, but it’s been over a year now with plenty of research done. Why aren’t lounge buffets back to normal but with social distancing? Is it just for “looks”? Or is it really cost-motivated?

  20. Esquiar Reply
    July 15, 2021 at 6:52 pm

    I wish cabin temperature didn’t impact my sleep so much. Why do all the non-US airlines stew their J cabins with stale air when all research says humans sleep deeper at cooler temps? Only reason I grit my teeth and tolerate UA’s crap catering

  21. Max Reply
    October 25, 2021 at 2:51 pm

    This is beautiful and I’m
    Just waiting a good travel experience like this. Is the Airline resumed their service in Detroit and does it fly to Hyderabad India.

  22. ALR Reply
    February 18, 2022 at 5:54 pm

    Any idea if a car seat is permitted on these seats? Will be flying with a 14 month old soon and am pretty annoyed that United takes the position that car seats are not permitted on the forward facing Polaris seats. Trying to find an alternative. How old was your daughter on the flight? Was the changing station in the bathroom big enough?

    • Matthew Klint Reply
      February 18, 2022 at 6:11 pm

      Changing station was big enough…she was seven months old. Not sure about car seat. Ask Lufthansa on Twitter and let us know what it says.

  23. Emilie Reply
    October 2, 2023 at 7:17 am

    Hi,
    Thanks for your review ! You mentioned a later post about the use of the bassinet.. did you ended writing it ?
    I will be flying alone with my almost 11 months with Lufthansa in business class as well. I think it will be just easier to book a seat directly for her, because she is now starting to stand up and will probably be walking by then.. But maybe she will be ending on my laps most of the time ? Last time we flew international she slept in the bassinet which was super easy but don’t know how it will be now she is moving a lot.. I would love to get your insight on this !
    Thanks you 🙂

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