As flagged by One Mile At A Time, Lufthansa flight attendants are not happy about the new Allegris First Class product…and for very good reason.
Lufthansa Crew Calls Out Allegris First Class For Lacking Any True “Premium” Touch
A representative of Lufthansa’s flight attendants has formally criticized the airline’s new Allegris First Class, especially the peculiar double suite in the center of the cabin (I’ve written about it here). According to cabin crew, it “creates a feeling of confinement and pressure — no trace of a premium experience.”
“Couples rarely have the same sleep patterns or movie preferences. Instead of an exclusive, comfortable atmosphere, it creates a feeling of confinement and pressure – no trace of a premium experience.”
The flight attendant notes that the double suite isn’t practical. It offers only one TV and one tray table for two passengers, and couples often have differing needs. The design also fails operational reality: there’s nowhere to store bedding or service items—crew must stow these in business class overhead bins.
Even more worrying to the crew is the staffing model. Previously, two flight attendants serviced first class; now it’s just one, a significant downgrade when it comes to delivering attentive service. A flight attendant points out that trying to manage both the aisle and galley is virtually impossible while maintaining the quality expected of first class.
“The removal of the flight attendant not only represents a clear decline in service quality, but also once again reveals significant weaknesses in strategic planning and product design. This will massively reduce the time spent with guests – especially in first class. And this is happening at a time when Allegris, a new seating product requiring explanation, is being introduced.”
“It’s not just about jobs, but about the future of a product that aspires to be among the world’s best. This is precisely why the removal of a flight attendant is not only a quantitative problem, but above all a qualitative one.”
While it may seem logical that if two flight attendants were needed for eight first class seats, only one is needed for 3-4 seats, but it’s a little more difficult when a flight attendant has to prepare meals and care for the cabin at the same time.
CONCLUSION
Flight attendants are calling out an experience that looks impressive on paper, but doesn’t support the reality of service delivery. While the Allegris hard product earns praise for its elegance and comfort, failing to plan for storage, layout flaws, and understaffing undermines its promise of luxury. I’ll put it even more bluntly: the center section seat is a colossal failure versus two separate seats with a divider (that could be lowered for couples traveling together).
Lufthansa’s new Allegris First Class offering may look beautiful, but skipping the crew’s feedback risks eroding the premium experience they’re supposed to deliver. As the airline rolls this out to more aircraft, including across the Swiss fleet, attention to operational details and staffing is as critical as seat design.
image: Lufthansa
I doubt the flight attendants need to be concerned about staffing as who would ever book this product? For cash, for miles, for whatever. It may gone down as the singular worst F product ever introduced in the industry. I’d rather fly BA F and that’s pretty telling.
Doesn’t matter that no one books the product . Just let it be used by two FAs at a time for their needed rest and sleep , or the extra pilot and one FA , or an upgraded couple from economy , or whomever .
Allegri was an outstanding comp0ser … Allegri’s Miserere is wonderful … Did LH mis-appropriate his name ?
LH ignores this question and declines to answer .
However , not as offensive as the other airline which named it’s product the Galileos .
Allegis (and now Senses) was just a total misfire. And in business class too.
A misfire? Just like the neurons in your brain that makes you live a life that would end humanity if everyone was as F’d up like you.
Dude you need to really go eat a penis already and get it out of your system. Your obsession with me and gay sex and the need to comment on it constantly instead of discussing what Matthew is posting about is clearly a sign of how deranegd you are, even by bigoted Nazi standards.
Dude, you are such an easy target I can’t help myself. I guess it’s kind of like you and co$k.
And let’s face it, most here think you are a dick and we’re long before I got here. And just getting what you deserve.
You spend more time talking about cock than anyone on here lol
So you’re not just a hateful Nazi nutjob, you are also a gaslighting and delusional hateful Nazi nutjob…
I writing this while watching Browns football while you are probably taking it in the Brown.
You do seem like the type of self-hating closest case who enjoys watching men in tight pants get physical with other…what a surprise.
Well I’m gay and my family were Nazis, so what did I miss?
Has a point about the impracticality of it, staffing aside
There must have been a reason it looked good on paper, but not seeing it myself
Lufthansa crews think their First isn’t premium enough. AA crews think serving a second plastic cup of water to a paid F passenger is too much work and you’re entitled.
Who is “you’re entitled” ?
Meh. They’re making a bigger issue out of this than it is. And it certainly won’t stop the likes of Schlappig from flying it.
Honestly I can’t imagine the middle pair seats will be popular and I think Lufthansa will quietly change it to a single seat by mid-2026. They may try to brand it differently but structurally, they will not do anything given the difficulty that they get the seats certified. This Allegris Project is a total failure and Air France is the winner in the end with a much better product. Lufthansa Group really needs to go back to the drawing board. Given how the Allegris project is planned, they should start a new one. Those Allegris first class suites are not going to last and Lufthansa mind as well starts a more realistic product. There is a saying “Less is More” and maybe Lufthansa needs to go back to the theme of a more simplified project. Selling the bulkhead suites as “prime” seats is okay but introducing more than one different type of seat is asking for troubles.
The Lufthansa brand has become quite an embarrassment these days and most people no longer see Lufthansa as a premium product. They really need a changeover from top to bottom. Just admit that the Allegris Project is a failure and go with a new simpler product for the next batch of planes.
Perhaps it will be wise to stick with one seat manufacturer this time. Given that there are only a few seat manufacturers in the world, it is bizarre that Lufthansa can go with two different manufacturers for the same type of seats. It is a failure from the management team.
One TV and tray table. What if seats get moved or a single flyer wants to fly a premium cabin, whether cash or upgrade? I would not like that. I would not like it enough to choose another airline–and I don’t even watch TV on flights! How ridiculous!