It was a dark and stormy night in Sydney. We had checked in late to the Park Hyatt Sydney after our train ride from Canberra and were cold.
Small problem. Our heater in the room didn’t work. And the hotel was running full…
We were assigned a king bed room with harbour view. The room was comfortable, but certainly on the cold side. The thermostat appeared to function, but after about an hour there was still no warm air coming out.
We requested maintenance and the hotel promptly sent someone up. A duo of engineers spent nearly 45 minutes in the room, finally stating they could not pinpoint the problem but would bring reinforcements in the morning.
Easy solution, right? Move to another room. But the hotel truly was full. Instead, with a profuse apology, the hotel sent up extra blankets and promised a new room in the morning.
The following morning after breakfast we were escorted to our new room: a very nice upgrade to a Opera View Deluxe King, overlooking the iconic Sydney Opera House.
An unorthodox upgrade to be sure, but what a lovely new room!
The Park Hyatt Sydney is perhaps the finest hotel in the Hyatt portfolio.
Shortly, I’ll be publishing a two-part review of the property, one covering a standard room and the hotel restaurants and amenities, the second covering the Opera View Deluxe King.
Our second room had a maintenance issue as well…it seemed to be a recurring theme.
But let’s be honest, I was very happy our heat went out. It was worth it for the upgrade.