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Home » United Airlines » RE: What United Giveth, United Taketh Away
United AirlinesUnlimited Domestic Upgrades UDU

RE: What United Giveth, United Taketh Away

Matthew Klint Posted onOctober 29, 2010 3 Comments

Earlier today, I blogged about my confirmed upgrade from IAD-BOS mysteriously disappearing overnight.

From what I gathered at Dulles this morning, someone with a fat-finger in inventory management accidentally cleared all the waitlisted upgrades last night (to put it in the terms of the IAD customer service director I spoke with: "Some idiot in IM released the upgrades too early"). Can you imagine the mayhem if that happened systemwide?

I still got the upgrade in the end and the flight went out with a few open seats so all’s well that ends well. I’m not sure what I would have done if this was a transcon flight and it turned out the upgrade really was taken away, but I hope UA would have handled it as a downgrade.

Each of the agents I spoke with this morning regarding this issue claimed they had never seen anything like this before. Let’s hope they never see it again…

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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3 Comments

  1. Nick Reply
    October 29, 2010 at 10:50 pm

    Probably someone tired after a long day and clicked the wrong check box/key

  2. Matthew Reply
    October 29, 2010 at 11:08 pm

    @Nick: Right. The upgrade cleared around 10:30p ET last night.

  3. Darren Reply
    October 30, 2010 at 2:42 am

    I worked in IM in the 1990s, and while we generally worked normal business hour shifts there in Elk Grove Village, there are usually reservations agents with IM training or abilities. I’m sure procedures have changed since my day, but back in the 90s, it would be strange for an IM’er to be at work at that hour.

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