The DoubleTree Colorado Springs is a massive hotel with conference center. I was pleasantly upgraded to the Presidential Suite due to my status with Hilton and couldn’t be happier with the product I received.
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Close to downtown Colorado Springs and easily accessed from the Interstate 25, the hotel is convenient for drivers. From the airport, it’s a little further away at about a 25-minute drive. There is plenty of shopping and nearby restaurants, parking was not a problem and featured a couple of Diamond parking spots in front.
1775 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906
From the outside driveway, you wouldn’t think the hotel is as sprawling and seemingly endless as it actually is. Checkin is relatively limited, just four desks and fewer agents to the left of the entrance. I needed service from the front desk a few times and it was always understaffed. The first instance came when I checked in behind a flight crew of four and a guest waiting to borrow a stapler (more than ten minutes), then to request a late checkout (behind two guests), and lastly to reauthorize the key (more than five minutes). More succinctly, if the hotel is large enough that maps are provided to guests to show them where their room is, staff the front desk with more than one agent.
That being said, the hotel was expansive and the main common areas were recently renovated. The lobby bar was open and had enough seating to support a busy conference, it flowed into the restaurant seating where breakfast was served in the morning. Another area featured workspaces, seats and couches and large televisions which at the time showed the World Cup.
To the credit of the hotel management, I was upgraded due to my Diamond status with Hilton (a must-have elite membership for road warriors) to the Presidential Suite before I arrived. There is no greater surprise than when a hotel upgrades you not only before you arrive but also to the very best room in the house.
Through the double doors of the Presidential Suite (Room 445), the living room opens with a dining room to the right and sitting area to the left. A reception area makes this room ideal for those hosting groups. The main room had two large balconies with outside access. The single failure was the placement of the desk. There was room for days in the suite yet the desk was positioned attached to the TV. Sometimes I work with the TV on so in this case I need to either sit on the couch with papers strewn about or some 20 feet away at the dining room table. I am sure others both work and casually have a TV on in the background so I am probably not alone. There was ample space elsewhere so perhaps they could move in a desk elsewhere.
To the right of the entrance is a small bar stocked with a Keurig coffee machine, a small fridge and a sink. It’s basic but would get the job done if hosting others. Two bottles of water were waiting for me there as well. There is a guest bathroom off the kitchen, a simple water closet, and toilet but helpful when others visit. I wish all hotel suites offered one.
The master bathroom was huge, and while perhaps not literally presidential it would have made my family feel like royalty. It was long, spanning 2/3rds of the entire room. Double vanities were separated by the nearly 20-foot distance from end to end.
The shower was large, modern and clean. Worthy of note, the toiletries were fully stocked near every water source in the bathroom. A full compliment at each vanity, another set in the shower and on the front of the soaking tub. The bathroom was impeccably clean.
A closed-door suite is always preferred and this room was well-proportioned. It was spacious enough to feel like there was plenty of room to move around but not so much that space was wasted when you might rather have more room in the living room to host guests. The king bed was comfortable, the closet was large and held robes (though I would rather these hanging in the bathroom – first world problem certainly). The bedroom featured a large TV, plenty of outlets and another balcony with view of the courtyard and the mountains (seen in the next section).
Windows are good, safe balconies are better. In Colorado the scenery is lovely, everywhere you look there are looming mountains in the distance, tall trees and fresh air. I was grateful that the hotel was able to open access to safe balconies for the suite. I often think of traveling with my family even when I am flying solo and I would have been comfortable with Lucy on the balcony, the ultimate hallmark for parents like myself.
I will be happy to return to this property in the future. Their hospitality, recognition of elites and price point made it an easy winner over Hyatt’s offering of select service properties in the area, another reason why I probably won’t re-qualify with them and continue to stay with Hilton though I have already re-qualified for next year.
Have you tried this property? Do you have another recommendation in Colorado Springs?
Nice review. While I have never stayed in Colorado Springs I have drove through it a few times from Denver to other parts of Colorado and the scenery is very nice. How was the size of the presidential suite in comparison to other presidential suites you have stayed in at other hotels?
Now that is a suite upgrade!
Hi Kyle – I forget, but do you have Diamond Status from the Aspire card or through paid stays? I don’t believe the status-origin matters where upgrades are concerned, but just curious. I’ve never pursued loyalty with Hilton, but if they do really recognize that Diamond status with upgrades, I may get the Aspire card just to test the loyalty waters! Thanks!