United Airlines CEO Scott Kirby has issued a candid apology after he was caught flying a private jet from Newark to Chicago in the midst of an operational implosion at United that resulted in thousands of delays and cancellations.
United Airlines CEO Scott Kirby Apologizes For Private Jet Trip
It has been a rough week for United that has not only been characterized by thousands of flight delays and cancellations but also pictures of passengers…and even flight attendants…sleeping on cots or airport floors.
Facing the unlikely task of flying to his Colorado home on United Airlines itself, Kirby was caught boarding a private jet from Newark to Chicago according to a worker at the private jet terminal who shared the image below with a United employee, who shared it with the world (with the quip, “He should have gone to Teterboro.”).
Other reports suggest Kirby actually did fly from Teterboro (TEB) to Denver Centennial (APA).
Understandably, I am hearing outrage from a number of flight attendants and pilots.
Earlier today, Kirby sent out a note to employees apologizing for his decision to fly private this week:
I also owe you an apology.
I took a private jet home from New York on Wednesday and that was insensitive to so many of our customers who were trying to get home. You often hear me say ‘no excuses’ so I won’t try to make any to you. Many of you have been working around the clock for days – often through severe weather – to take care of our customers. You are showing the best of United, and I regret that my thoughtlessness distracted from your professionalism.
Do not expect this issue to dissipate in the days ahead.
United CEO Scott Kirby made the decision to fly home on a private jet when it became clear he could not trust United to get home. Employees are outraged and Kirby has unequivocally apologized for his conduct.
I’ll have some further thoughts on this issue tomorrow.
What do you think about Scott Kirby’s decision to fly private jet while his airline faced what some are calling a meltdown?
image: Scott Kirby / Instagram