The refurbished Singapore SilverKris Lounge in London (LHR) looks a lot like the old one…and that is generally a good thing.
Singapore Airlines SilverKris Lounge London Review
Located near gate B36 of LHR T2, the Singapore Airlines SilverKris Lounge is available for all Star Alliance business class, first class, and Gold travelers.
Take the elevator or stairs up on level and you will find the SilverKris Lounge on the right (the Air Canada Maple Leaf Lounge is on the left).
Inside the lounge, a first class side is on the left and a business class side is on the right (this is the side that I reviewed).
There’s fresh carpeting and some new furniture and decorative elements, but the lounge looks pretty much like before.
The business class side has a small room near the entrance that has a coffee machine and soft drinks.
A hallway takes you to the main part of the lounge, first a buffet and dining area, then the bar and seating area.
As you can note in the photo above, this lounge gets very busy in the mid-morning and late evening.
Nice Food Spread
The breakfast spread was very respectable with both Asian and Western choices plus a wide range of drinks (and even smoothies).
The bar includes self-serve wine as well as spirits and cocktails on request. There’s a coffee machine at the bar, but it is automatic…a big missed opportunity for Singapore Airlines (the recently renovated Seoul Incheon SilverKris Lounge, for example, has a lovely barista coffee service).
The bathrooms have been refurbished and the shower suites are quite posh.
Restrooms:
Shower suite:
I wouldn’t say this lounge has a “wow’ factor, but it is very solid and the small cosmetic touches are quite nice.
My 2021 below is below and my 2018 review is here.
While the facilities have not changed at the Singapore Airlines SilverKris Lounge in London Heathrow since my prior review in 2018, a new a la carte dining on-demand system has changed the nature of dining in the lounge. (this was a pandemic-era change that has been rescinded)
Singapore Airlines SilverKris Lounge London Review
After arriving from Cairo, I enjoyed a strong flat white in the Air Canada lounge before heading across the hall to the Singapore Airlines lounge.
Location + Access + Hours
The lounge is located in Terminal 2 (“The Queen’s Terminal”) near gate B36. As it is in the B gate area (also called T2B), you’re in for quite a hike via underground walkways after clearing security. You’ll need to take the lift upstairs.
Current hours are from 6:00am to 09:00pm on the business class side (I did not visit the first class side, which is only open until 11:00am due to Singapore’s limited flight schedule).
Entrance to the lounge requires a a negative Polymerase Chain Reaction (PCR) test taken no more than 72-hours prior to the scheduled departure date of your flight.
Access is reserved for Star Alliance Gold members traveling on a Star Alliance flight in any cabin of service or Star Alliance passengers traveling in business or first class on a Star Alliance carrier. KrisFlyer Elite Silver members do NOT have access.
Seating
The lounge was deigned by architectural and interior design firm ONG&ONG and intended to resemble different rooms of a house. Indeed, although the lounge is primarily one large room, it feels like many smaller areas.
Just past reception is a small lounge area that seems to remain empty, even when the lounge filled up a bit more.
Walking past the kitchen and dining area was a mix of seating, much of it individual or pairs of chairs.
It was not clear how long this problem had been going on, but there were signs warning that none of the power outlets worked that were integrated into chairs. Thankfully, I found a functioning power outlet in the wall, or else it would have been a very unproductive layover.
The lounge was busy when I arrived at 2:00pm, then emptied out to the point at which was the only passenger in the lounge, then began filing up again at 5:00pm ahead of the ANA flight to Tokyo.
Magazines + Newspapers
Perhaps now a permanent relic of the past, a large newspaper and magazine rack sat empty with a note blaming the pandemic. However, while physical newspapers and magazines were not available, digital media was available.
(Note the lockers on the bottom of the shelves)
Restrooms + Showers
Shower suites are present, but were unavailable…again, the pandemic was blamed. Restrooms were open and clean, with stone walls, floors, and counters.
Food + Drink
The bar is staffed each morning beginning at 8:00am. I ordered a Singapore Sling, but ended up not drinking it. It was too sweet for me and I’ve been drinking virtually zero alcohol lately in my quest for good health, so it went to waste. It had been a couple years since I had one and I forgot how sweet they are.
An extensive selection of wine, beer, and cocktails was also available. Champagne on offer appeared to be Veuve Clicquot, though my eyes could have been deceiving me.
Beyond alcohol, soft drinks, coffee, and tea were available and self-serve.
Instead of an extensive buffet, Singapore now offers a limited buffet along with a web-based a la carte menu.
The buffet included:
- sandwiches
- salads
- wraps
- Arabic mezze
- fruit & cheese
- yogurt
Instructions to order food included a QR menu:
I pulled up the menu and noted there were only three choices:
I ended up enjoying some delicious Singaporean food when flying Singapore and wish I had ordered Nasi Lemak with chicken Sambal, but wasn’t hungry and ordered the beef slider, thinking it would be a very small burger. It wasn’t.
Each table in the lounge now has a number. After confirming my number, I was provided an estimated delivery time of 10 minutes.
For a lounge burger, it was good, but it is a big meal.
Service
I need to print my PCR test ahead of my trip to Thailand and a lounge agent graciously helped me do so. I appreciated the extra help, as there are currently no copying or printing facilities available to passengers.
Bar staff were friendly, though very engrossed in a cricket match on TV.
CONCLUSION
The move to a la carte dining represents a big change on the business class side of the Singapore Airlines SilverKris Lounge in London Heathrow. While perhaps not a permanent change, I expect it will stick with us for quite some time (though the Air Canada Maple Leaf Lounge across the hall remains self-service).
I enjoyed my time in this lounge and was very productive: I just hope the showers are available again next visit and the electrical outlet issue is resolved.
Ahh, the T20 Cricket World Cup in the UAE.
I was just there yesterday morning. The nasi lemak was absolutely delicious, I was tempted to order a second portion.
Spellcheck will not know you have a misused word because EXPECT and EXCEPT are both valid words. (conclusion paragraph). It’s just the same when you miss the L in public.
Thank you.
My wife and I were there twice last year and thought that the food selection was rather poor.
Why is the western food choice always hamburger and fries?
How did you access the lounge on this visit?
I thought the same. I think that this review is from a previous visit, and he is re-publishing it at the same time as he is travelling through Heathrow T2 on the SAS SkyTeam review trip
I believe SAS is still sending people at LHR to the SQ lounge. Skyteam have no lounges in T2 at LHR.
This looks nice. I havent been there for a little over a year, and ther refresh looks good. I usually visit the lounge when flying United from Heathrow. Just really do like the Asian food choices. They’re always a winner. Cheers!!
How did you get inside? I really wish you would start putting a header on every lounge review saying the date and time of the visit and how access was granted.
“Exotic Citrus Cooler”, grapefruit and lemonade…
Very exotic lol!
I don’t get the humor.
Matthew, were you able to access the SQ SilverKris lounge on account of your SAS Gold status (even though SAS is no longer a part of *A), and lack of other lounges?
Those shower suites look like they’ve improved considerably and seem to be on par with UA.
I never found this lounge to really live up to what one would expect of Singapore Airlines. It always seemed a bit muted. Referb looks nice though. Will be interesting to see what the Air Canada lounge next door looks like once reopened.