Tag: Ancillary Fees

United CEO: Increased Baggage Fees Make Flying BETTER

Matthew Klint November 3, 2018November 14, 2023 11 Comments

United Airlines Ancillary Fee Investments

Oscar Munoz, United Airlines’ CEO, argues that confusion drives passengers to complain about baggage fees. While I tend to agree with his overall point, the optics of insinuating that higher baggage fees improve the flying experience for the average...

Law In Travel Ryanair

Ryanair Finds The Perfect Way To Make Customers Hate It More

Matthew Klint August 25, 2018November 14, 2023 3 Comments

a group of people sitting in chairs in a waiting room with a plane flying in the sky

One way to fight an ongoing labor strike is to rally customers to your side. You might think Ryanair would be pulling out all the stops to make customers happy during this turbulent labor period. Instead, Ryanair is pouring...

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