• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Home  >  Law In Travel • Ryanair  >  Ryanair Finds The Perfect Way To Make Customers Hate It More
Law In TravelRyanair

Ryanair Finds The Perfect Way To Make Customers Hate It More

Matthew Klint Posted onAugust 25, 2018August 25, 2018 3 Comments

One way to fight an ongoing labor strike is to rally customers to your side. You might think Ryanair would be pulling out all the stops to make customers happy during this turbulent labor period. Instead, Ryanair is pouring gas on the fire through an onerous new hand baggage policy and sending out checks that bounce.

On the issue of carry-on baggage, you might recall that Ryanair already announced changes last year that were puzzling, to put it charitably. Passengers who failed to purchase priority boarding were forced to check in their larger carry-on bag at the gate (for free). The hope was to speed up boarding but it resulted in more delays. Gee, what a surprise that delays happen when 100+ passengers must gate check their bags…

Effective November 01, 2018, Ryanair is restricting hand baggage even further. While the cost of checking a 10kg bag will be reduced to €/£8, larger carry-ons will no longer be gate checked on complimentary basis unless a passenger purchases priority boarding for €/£6.

Did you catch that? You can pay €/£8 or €/£6 for essentially the same thing, since the €/£6 “priority boarding” option will still leave open the option of gate checking a bag for free. I predict further delays.

But wait, there’s more!

During this summer of woe, Ryanair has been forced to compensate passengers for many delays. Receiving compensation from Ryanair is like pulling teeth, but for about 200 passengers even a check (cheque for my European readers) was not enough. Their compensation checks bounced due to a missing signature. Ryanair claimed it was an honest mistake…

CONCLUSION

Maybe it’s just me, but I still think Ryanair is going about it all wrong. Its customer-unfriendly policies and stingy compensation turn customers against it, making them more sympathetic to union industrial action. This hurts Ryanair’s bargaining position and ends up costing the airline even more. Here’s what I know: I’ve flown Ryanair before, but will only fly it as an airline of last-resort. I far prefer EasyJet for budget travel within Europe. Others are voting with their feet as well.

> Read More:

  • Ryanair Spits In The Face Of Customers
  • Ryanair Strikes Expand Across Europe
  • The Sudden Collapse Of Ryanair
  • A Hot Meal on Ryanair

image: Ryanair

Previous Article Qantas Issues Challenge For Nonstop Sydney – London Flight
Next Article Frontier Pilot Suspended: Online Bullying or Protected Speech?

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • British Airways Defends 747 Retirement

    Paperwork, Not Fee Will Negatively Impact British Tourism

    February 19, 2023
  • Cockpit Cofee Spill

    Push For One-Pilot Commercial Aircraft Gains Steam

    February 12, 2023
  • belarus journalist arrested on ryanair flight

    Couple Abandon Child At Airport Over €25 Fee

    February 5, 2023

3 Comments

  1. applezz13 Reply
    August 25, 2018 at 9:45 am

    I what you are saying, but if you were going to pay to check a bag anyway, isn’t it cheaper to use 2 smaller ones now?

  2. Marcus Reply
    August 25, 2018 at 11:55 am

    I’m curious as to whether Ryanair will just split the company into lots of Franchises to avoid paying out to both crew and delayed passengers.

    Creating more red tape and hurdles to jump through is something Ryanair enjoys
    So imagine if they did
    Sorry sir but you flew with Ryanair Moldova even though your flight was from Manchester to Lisbon operated by and Irish crew. Heres their number (some 14 digit number) and BTW their customer services are in Romanian only. Bye.

  3. Dan Reply
    August 27, 2018 at 4:14 am

    Norwegian is also an excellent alternative. Been flying with them over easyJet the last two weeks and very much enjoy it.

Leave a Reply

Cancel reply

Search

Recent Posts

  • United Airlines MileagePlus CEO
    United Airlines Names New MileagePlus CEO March 25, 2023
  • Spirit Airlines Gate Agent Threatens To Sue Passenger For Filming Him March 25, 2023
  • Lufthansa A320neo Business Class Review
    Review: Lufthansa A320neo Business Class March 25, 2023
  • United Polaris Lounge LAX Review
    Review: United Airlines Polaris Lounge Los Angeles (LAX) March 24, 2023

Categories

Popular Posts

  • American Airlines unaccompanied Minor Predator
    American Airlines Flight Attendant Freaks Out After Man Offers His First Class Seat To Child February 25, 2023
  • Kayleigh Scott United Airlines
    The Tragic Death Of A United Airlines Flight Attendant March 21, 2023
  • United Airlines Domestic First Class Menu
    United Airlines Refreshes Domestic First Class Menu February 28, 2023
  • Southwest Airlines Wife Slap
    Enraged Husband Attacks Man On Southwest Airlines Flight After He Bumps Wife March 8, 2023

Archives

March 2023
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Feb    

As seen on:

live_and_lets_fly

The new United Polaris Lounge at Washington Dulles The new United Polaris Lounge at Washington Dulles is the most beautiful of all Polaris Lounges. Stay tuned for a detailed look and many more photos on the blog tomorrow. Well done @united.
@malaysiaairlines just announced it would retire i @malaysiaairlines just announced it would retire its A380 fleet. While not surprising, it is sad to see the growing list of carriers retiring this superjumbo jet. On Malaysia Airlines, I flew the #A380 once from Kuala Lumpur (KUL) to London (LHR) and had the entire first class cabin to myself (full review on the blog). It was a beautiful flight that I will always remember.
Welcome to @fly_bur @aveloair! I am so excited tha Welcome to @fly_bur @aveloair! I am so excited that a new carrier, Avelo, has launched, especially from an airport just 12 minutes from my home!
I greatly miss the @lufthansa #747-8 at @flylaxair I greatly miss the @lufthansa #747-8 at @flylaxairport. Hopefully this summer it will return.

.
.
.
.
#Lufthansa #FirstClass #747 #747-8 #StarAlliance #Miles #Points
I recently spent a weekend at the @ventanabigsur. I recently spent a weekend at the @ventanabigsur. This is not only a lovely, all-inclusive resort, but one of the best properties to use your @hyatt World of Hyatt points.
.
.
.
.
#Hyatt #BigSur #California #WorldofHyatt #CA-1 #Points #Hotels
In terms of a spacious first class product, the @E In terms of a spacious first class product, the @Emirates suite on a 777-300ER is hard to beat. My preference is Suite 2K.

.
.
.
.
#Emirates #777 #firstclass
Nearly five years ago, I took a “break” from I Nearly five years ago, I took a “break” from Instagram ahead of the birth of my first child. Goodness, how time flies. While I’ve enjoyed catching up on others over the years, now it is time for me to return to Instagram. In this first post, I highlight two joys in my life, my two children, whom I trust will grow up to be prolific travelers that circumnavigate the globe as ambassadors of love and respect.

.
.
.
.
.

#travel #airplanes #airlines #miles #points #familytravel #human #integrity #honor
United Airlines' new Polaris seat is a huge improv United Airlines' new Polaris seat is a huge improvement over UA's current business class seat. Check out my blog at liveandletsfly.com for 70+ photos of how @united is transforming its entire business class experience starting this December!
The perfect @flysas name tag for #Longyearben! The perfect @flysas name tag for #Longyearben!
Spotted four #polarbear outside of #longyearbyen - Spotted four #polarbear outside of #longyearbyen -- oh, and I love 40°F summer weather!
One of the best crews I have ever had the pleasure One of the best crews I have ever had the pleasure of flying with in all my years of flying. Thank you @flysas SK940 on 11 Aug 2016
Next stop ARN! But dear @flysas , next time if I a Next stop ARN! But dear @flysas , next time if I assign a window seat months in advance, don't move me to a center seat "for my convenience" with no way to get my original seat back... 😞
Ready for #PIA from #MAN to #JFK -- we will be rac Ready for #PIA from #MAN to #JFK -- we will be racing the #Delta flight to JFK at the gate next to us, which also departs at 12:45p. With @onemileatatime
Another room with a beautiful view... #hyattregenc Another room with a beautiful view... #hyattregencycasablanca #cassablanca #hyatt
Enjoying #shanghai with @onemileatatime from the i Enjoying #shanghai with @onemileatatime from the inside of the @grandhyatt_shanghai ... It is 40°C outside! 😓
From my front gate to my boarding gate in 15 minut From my front gate to my boarding gate in 15 minutes flat. I ❤️ #bur #burbankairport
@malaysiaairlines #747 out of retirement and in se @malaysiaairlines #747 out of retirement and in service at #kul -- beautiful livery!
View from my 61st floor room at the beautiful bran View from my 61st floor room at the beautiful brand new @parkhyattguangzhou -- look for a full review coming soon on the blog #hyatt #parkhyatt #guangzhou #parkhyattguangzhou
Will miss the @united #globalfirstlounge at #ord, Will miss the @united #globalfirstlounge at #ord, which closes tomorrow and the Queen of the Skies #747 which will be retired in 2018.
The colonial #architecture of #mumbai is stunning. The colonial #architecture of #mumbai is stunning. If you're ever here, get up at 5am and have a walk around the city before it gets busy. You can hear the birds instead of honking horns.
Load More... Follow on Instagram
facebook twitter instagram rss

This site is for entertainment purposes only. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances.

 

Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Please view our advertising policy page for additional details about our partners.

 

Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities.