• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home » United Airlines » “Pack Your Patience!” US Transportation Secretary Chats With United Airlines Flight Attendant
United Airlines

“Pack Your Patience!” US Transportation Secretary Chats With United Airlines Flight Attendant

Matthew Klint Posted onNovember 26, 2025November 26, 2025 17 Comments

two men in suits sitting in an airplane

US Transportation Secretary Sean Duffy recently sat down with a United Airlines flight attendant to discuss airspace civility as part of his “Golden Age of Travel” campaign.

A United Airlines Flight Attendant And US Transportation Secretary Sit Down On An Airplane…

Duffy sat down with Lily, who he says has been a United Airlines flight attendant for 19 years. The two are seated on a regional jet (or maybe in front of a green screen), so it isn’t clear to me if Lily is actually a United employee or works for a subcontractor like SkyWest that handles United’s regional operations, but I suspect she works for United since she is wearing a red AFA pin.

The topic of the discussion was civility in airspace, a follow-up on Duffy’s recent “Golden Age” campaign, which argues that passengers acting more civil and dressing nicer are the key to unlocking the Golden Age of aviation.

Lily has been a flight attendant with @united for 19 proud years and has seen it all! 🛩️

She has unique insight on returning to the GOLDEN AGE of TRAVEL… starting with some tips to know before you fly ⬇️ pic.twitter.com/vrTC7N3HNC

— Secretary Sean Duffy (@SecDuffy) November 26, 2025

Here’s a transcript of his 90-second conversation:

Duffy: Transportation Secretary Sean Duffy here. We’re talking about civility in the airspace does start with you. I’m here with Lily; she’s been a United flight attendant for 19 years. So what can we do to make the flight experience a little more civil, a little better, a little happier?

Lily: We love when people board and say hello, please, and thank you during the service. You know, especially during boarding, to hear thank you, when it’s the hardest part of my day, coordinating all of the ground activities and welcoming people onboard really goes a long way.

Duffy: We have seen an uptick in disruptions on aircraft. And so, this is just an effort to say hey, let’s all remember you’re going to get there. And, if you can be nice to everyone around you and everyone is nice to you as well, we’re all going to have a better travel experience.

Lily: Definitely recommend that people pack your patience, give people grace. Lean on your flight attendants if there is an onboard disturbance. We are aviation’s first responders and we’re highly-trained to de-escalate, which we do every single day, and we’ll have a great holiday.

Duffy: I love it. Lily, thanks for being with me. I appreciate it. Good luck flying!

Lily: Thank you!

Yes, Be Nice To One Another

I’m not going to trash this video, which amounts to another public service announcement. It’s true: civility does start with you. Say hello, say please, say thank you. Be nice to flight attendants (and flight attendants, be nice to passengers!). Do give people grace and pack your patience.

Flight attendants do not always do a great job of de-escalating, but they are (at least in theory) trained to handle these situations and you should defer to them if you run into a real piece of work onboard.

CONCLUSION

I’m still highly skeptical that it is passengers alone who are to blame for the uptick in disruptions on board. Even so, I sign on to the admonition that we must treat one another better and that starts with each of us…and includes flight attendants.

As we move further beyond the mask mandate, we are seeing a huge drop in the number of disruptions onboard, something we can all celebrate.


> Read More: U.S. Transportation Secretary Says YOU Are The Reason Air Travel Has Become Uncivilized
> Read More: The Golden Era Of Airline Travel? We’re In It.

Get Daily Updates

Join our mailing list for a daily summary of posts! We never sell your info.

You have Successfully Subscribed!

Previous Article Malaysia Airlines Surprised Me With Chauffeured Mercedes-Benz Tarmac Transfers For Business Class Passengers
Next Article A Pilot Reflects On The Tragic UPS Flight 2976 MD-11 Crash

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • United flight attendants contract talks

    United Airlines Flight Attendants Resume Contract Talks With Patience Wearing Thin

    January 8, 2026
  • United Global Services passenger entitlement

    United Global Services Member Throws Fit After Family Boards Before Him

    January 6, 2026
  • United passenger takes off pants

    United Passenger Takes Off Pants During Boarding On Orlando Flight, Crew Allegedly Does Nothing

    January 5, 2026

17 Comments

  1. Dave Edwards Reply
    November 26, 2025 at 3:06 pm

    The government needs to send ICE to LAX where the ass clowns are blocking traffic and customer flow. Appears it’s culinary workers, many of whom appear to be illegals.

    Nothing like F’ing with people trying to travel on the holidays to make your point and gain sympathy. Odds are more than zero are illegal, but it’s Southern California so I’m not even sure anything is against the law in that place anymore.

    Also note Duffy is working daily unlike the last fruit who was always missing in action.

    • Not Douchebag Dave Edwards, Obviously He/She/They/It Is or Are Reply
      November 26, 2025 at 11:18 pm

      Douchebag Dave Edwards, proving with your every (too frequent) comment that your nickname is absolutely accurate and completely deserved and that you have nothing better to do with your pathetic waste-of-oxygen life than to post abhorrent and revolting comments here over and over again every single day. Thank you for confirming again that you and other MAGAs are stupid hateful racist cretins. Trolling or not, the extent and frequency of your comments are indicative of severe psychiatric and/or addiction problems. Your insults, undoubtedly projection, speak much more to your lack of character than to anyone you attack. You should crawl back under whatever rock you crawled out from you SHPOS.

      • 1990 Reply
        November 27, 2025 at 2:39 am

        Never stop.

        • Dave Edwards Reply
          November 27, 2025 at 11:05 am

          May you choke on a turkey bone or Aaron’s sh#t stained c#ck today!

          • Not Douchebag Dave Edwards, Obviously He/She/They/It Is or Are
            November 27, 2025 at 2:11 pm

            Did Douchebag Dave Edwards write something? I see the name but I’ve permanently blocked seeing anything it writes. If it did write something I’m sure it’s more of it’s polite civil discourse (NOT).

            Douchebag Dave Edwards, proving with your every (too frequent) comment that your nickname is absolutely accurate and completely deserved and that you have nothing better to do with your pathetic waste-of-oxygen life than to post abhorrent and revolting comments here over and over again every single day. Thank you for confirming again that you and other MAGAs are stupid hateful racist cretins. Trolling or not, the extent and frequency of your comments are indicative of severe psychiatric and/or addiction problems. Your insults, undoubtedly projection, speak much more to your lack of character than to anyone you attack. You should crawl back under whatever rock you crawled out from you SHPOS.

  2. Güntürk Üstün Reply
    November 26, 2025 at 4:05 pm

    “Travel isn’t just about where we go, but how we go there.”

  3. CHRIS Reply
    November 26, 2025 at 5:18 pm

    I love when the flight attendants are surly and do the absolute bare minimum then hide in the galley for the remainder of the flight.
    Respect goes both ways.

    • 1990 Reply
      November 27, 2025 at 2:43 am

      Since you know better, why not become a flight attendant and show everyone how to do it better!

      • CHRIS Reply
        November 27, 2025 at 5:23 pm

        Nope. Make too much money at my current gig. Thanks though.

  4. cy Reply
    November 26, 2025 at 5:37 pm

    this campaign is all good, and sure, be nice to everyone…but oh, the irony, that this message is coming from an administration headed by a President who isn’t exactly known for his decorum and niceties.

    • Matthew Klint Reply
      November 27, 2025 at 12:53 am

      Yep.

  5. Carl Reply
    November 26, 2025 at 6:56 pm

    First Class is 2×2. Behind the curtain it’s 3×3. It’s not a regional aircraft.

    • Matthew Klint Reply
      November 27, 2025 at 12:53 am

      Looked like 1-2 to me, but I guess you are right. I think it’s not real at all.

  6. all due respect Reply
    November 27, 2025 at 2:03 am

    dr. dao wasn’t nice enough

    • 1990 Reply
      November 27, 2025 at 2:41 am

      So ‘nice’ he got knocked the F out then defamed by the airline in their apparent attempt at a smear campaign. Hope he’s enjoying his large lump sum cash payout.

  7. Polite Reply
    November 27, 2025 at 2:15 pm

    Difficult to understand why blasphemy and curse words are not allowable but “May you choke on a turkey bone or Aaron’s sh#t stained c#ck today!” is allowable.

  8. John A Reply
    November 29, 2025 at 10:07 am

    The topic is civility. Then come the comments. Laugh? I thought I’d die.

Leave a Reply

Cancel reply

Search

Hot Deals

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 100,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • American Airlines Texas BBQ First Class
    American Airlines Brings Texas BBQ To First Class With Pecan Lodge Partnership January 9, 2026
  • a man taking a selfie in an airplane
    My 2026 Elite Status Strategy: Embracing Free Agency Across Airlines And Hotels January 9, 2026
  • Turkish Airlines Premium Economy
    Turkish Airlines Eyes Premium Economy Comeback, Reviving “Comfort Class” Era January 9, 2026
  • a group of people around a baby
    From Triumph To Tragedy: Mother Jailed For 10 Years After Death Of Girl Born On Air Canada Flight January 9, 2026

Categories

Popular Posts

  • a police officer holding a handcuff
    CBP Detained U.S. Citizen For Hours At Houston Airport, Claimed Fourth Amendment Does Not Apply December 15, 2025
  • Lufthansa Senator Lounge Frankfurt Review
    Review: Lufthansa Senator Lounge B (Non-Schengen) – Frankfurt (FRA) December 30, 2025
  • a room with a glass display with red glass objects
    Review: Air Canada Maple Leaf Lounge Frankfurt (FRA) December 31, 2025
  • racist Canadian traveler Cambodia airport
    Canadian Traveler Unleashes Racist Tirade And Violence At Cambodia Airport December 18, 2025

Archives

January 2026
M T W T F S S
 1234
567891011
12131415161718
19202122232425
262728293031  
« Dec    

As seen on:

facebook twitter instagram rss
Privacy Policy © Live and Let's Fly All Rights Reserved. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.