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Home » United Airlines » United Airlines 767-300 Declares Emergency, Diverts To London Heathrow
NewsUnited Airlines

United Airlines 767-300 Declares Emergency, Diverts To London Heathrow

Matthew Klint Posted onNovember 1, 2023November 13, 2023 15 Comments

a map of a plane

3:05 PM ET: Updated with statement from United Airlines

A Washington-bound United Airlines flight has just diverted to London Heathrow after declaring an emergency due to an unspecified mechanical issue.

UA925 Diverts To Heathrow After Mechanical Issue Onboard

Earlier this afternoon, UA925 took off from London (LHR) on-time just after 4:00 pm, bound for Washington Dulles (IAD). The flight was operated by a 30-year-old Boeing 767-300, registration code N662UA, first delivered to United in 1993.

Shortly after takeoff, as the aircraft passed over Manchester, the captain declared an emergency (squawking 7700) and turned the aircraft back toward London Heathrow. It landed at 5:56 pm local time where it has sat on the ground.

a map of a plane
FlightAware

At this point, we have no reason to believe that any passengers were in danger. Typically, these declared emergences are done out of abundance of caution and this diversion

A United spokesperson told Live And Let’s Fly:

United Flight 925 from London to Washington Dulles safely returned to London shortly after takeoff due to a potential mechanical issue. Passengers deplaned at the gate normally and we are making alternative arrangements to get our customers to their destination as soon as possible.

In fact, it appears that within the hour UA925 will take off again using the same aircraft, suggesting the mechanical problem may have been mild in nature:

a plane flying in the sky

This is a developing story. We have reached out to United Airlines for more information and will update this story accordingly if United provides additional details.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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15 Comments

  1. DCAWABN Reply
    November 1, 2023 at 4:11 pm

    Question for actual aviation folks, not other frequent fliers that happen to know more than the average bear:

    Is there a technical difference between “diverting” and “returning”? This particular flight/aircraft returned to LHR whence it departed. Diverted sounds more serious than simply stating “returned to the origin airport” or something similar, but is there a factual differentiation?

    • FlyGuy1 Reply
      November 1, 2023 at 4:57 pm

      They are used pretty synonymously “divert & return”, but technically diverting would be going to an airport that is different from both the scheduled departure & arrival airport. Whereas return means to simply return to the departure airport. E.g. LHR-IAD scheduled flight… if the flight goes back to LHR after departure it “returned” whereas if the flight landed in DUB, for example, it “diverted” since DUB is not the departure or arrival airport. Hope this helps.

    • Chi Hsuan Reply
      November 1, 2023 at 7:39 pm

      From what it’s worth from a private pilot:

      Diverting is landing at an airport other than your original destination. It could be returning to your origin or some other airport. In this case I imagine the flight returned to LHR is because whatever issue was at fault was not considered serious enough to divert somewhere closer like Manchester, where there are no United facilities. They would also have had to dump fuel on the way as well.

    • morno Reply
      November 1, 2023 at 10:47 pm

      We differentiated between ATB – air turnbsck – and BTB block turnback.

    • DCAWABN Reply
      November 2, 2023 at 9:41 am

      Thanks everyone! That was very helpful.

  2. Rolf Reply
    November 1, 2023 at 4:45 pm

    The Boeing 767 fleet is really getting up there in age and hopefully will be replaced soon. There are a lot of delays and cancellations because of technical issues.

  3. Stuart Reply
    November 1, 2023 at 4:56 pm

    Given the turnaround it may have been to offload a sick or unruly passenger?

    • Joe Chivas Reply
      November 1, 2023 at 6:44 pm

      A little too much wine in the lounge again, Stuart?

  4. MaineFlyer Reply
    November 1, 2023 at 7:34 pm

    Agreed about the UA 767s. I’m sure many of them work much of the time, but my personal experience is pretty dire. I don’t trust anything that is so often broken, and don’t want to be in mid-ocean when it turns out my skepticism was well founded.

  5. Jan Reply
    November 1, 2023 at 9:26 pm

    Last week I flew a DL 764 and had a 1-hr delay (not bad, to be quite honest) because of “mechanical issues” before takeoff.

    I really, really hope it does not take one of these things falling out of the sky for these airlines to put the 767 to pasture.

  6. James Thurber Reply
    November 1, 2023 at 10:50 pm

    I’ve had this happen several times in Naval aircraft. You take off and an instrument goes to zero. The engine or gearbox appears to be operating normally. However, the emergency checklist says to land as soon as practicable. So we land, find a mechanic (usually one of our flight attendants is a mechanic) and get it fixed.

  7. Juan Jimenez Reply
    November 2, 2023 at 12:03 am

    “The aircraft was operated by a 30-year-old Boeing 767-300, registration code N662UA, first delivered to United in 1993.”

    The aircraft was operated… by an aircraft. Ding dong. Somebody needs a clue.

  8. James Harper Reply
    November 2, 2023 at 11:18 am

    Living close to LHR, I wish all the US airlines would stop flying these ancient crates over our city. Other airlines have much more modern and safe fleets.

    • Vern Smithee Reply
      November 2, 2023 at 12:32 pm

      Agreed.
      I believe an ideal solution would be to bring back the Queen Mary. I mean, it’s not really doing a lot these days, just sitting there in Long Beach! Just sayin’

  9. Asa George Reply
    November 3, 2023 at 11:26 am

    Well, actually there is the Queen Mary2,it was a wonderful experience and I highly recommend it if you have the time.Sails between New York and Southampton,on some dates Hamburg as well.

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