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Home » Emotional Support Animal (ESA) » United Airlines Bans All Emotional Support Animals On Longhaul Flights + Puppies And Kittens On Shorter Flights
Emotional Support Animal (ESA)United Airlines

United Airlines Bans All Emotional Support Animals On Longhaul Flights + Puppies And Kittens On Shorter Flights

Matthew Klint Posted onJanuary 3, 2019November 14, 2023 11 Comments

two puppies sitting in grass

United Airlines is drastically tightening up its emotional support animal policy, banning such animals on all flights over eight hours. Puppies and Kittens will also no longer be accepted as emotional support pets.

Effective immediately, United will only accept emotional support animals on flights under eight hours. This means emotional support animals are not welcome on all but the shortest intercontinental flights. United blames an increase in “onboard incidents” for the policy change. Furthermore, United will no longer accept cats and dogs under four months old as emotional support or service animals, noting they have not typically received requisite vaccinations. Lastly, United will only accept dogs and cats as emotional support animals (and dogs, cats, and miniature horses as service animals).

Here’s the official word, just posted on United Hub:

  • We are limiting emotional support animals to flights under 8 hours. We have seen increases in onboard incidents on longer flights involving these animals, many of which are unaccustomed to spending an extended amount of time in the cabin of an aircraft.
  • We will no longer accept kittens or puppies under four months of age as emotional support animals, in-cabin pets or service animals on any flight, regardless of length. Animals under the age of four months typically have not received the necessary vaccinations that help ensure the safety of our employees and customers.
  • We are limiting acceptance of emotional support animals to dogs and cats. Additionally, we are limiting acceptance of service animals to dogs, cats and miniature horses.

All reservations booked prior to 03 January 2019 will be honored. United also hinted it may make exceptions for veterans, which should make Kyle happy.

We will continue to support customers with disabilities including those traveling with service or emotional support animals through our 24/7 Accessibility Desk, which is in place to provide service and care for our customers. And we will continue to support veterans in their travel needs and make every accommodation to ensure their experience with us is as comfortable and efficient as possible.

If you think this news sounds familiar, it is because Delta did essentially the same thing last month.

> Read More: Delta Seriously Restricts Emotional Support Animals

CONCLUSION

I applaud these changes. It is about time airlines pushed back against the rampant emotional support pet policy abuse that continues to proliferate. And don’t worry…if you cannot bear to travel without your kitten or puppy, you can still bring it along. You’ll just have to pay for it.

What do you think about United’s new policy?

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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11 Comments

  1. JRG Reply
    January 3, 2019 at 5:48 pm

    Great!

  2. Christian Reply
    January 3, 2019 at 6:03 pm

    I’ll bite. What’s a service cat good for?

  3. MeanMeosh Reply
    January 3, 2019 at 6:15 pm

    Cats worldwide applaud your submission to their plans for global domination, as demonstrated by your capitalization of “Kittens” in the first paragraph. Muahahahahahahaha….

    • Sexy_kitten7 Reply
      January 3, 2019 at 9:59 pm

      Meow.

  4. AlohaDaveKennedy Reply
    January 3, 2019 at 10:42 pm

    “I’ll bite. What’s a service cat good for?”

    Serice pole cats can raise a stink when United trys to kill a pet, guitar or doctor.

  5. Mark in Ithaca Reply
    January 3, 2019 at 10:47 pm

    Seems like your conclusion is mistaken; kittens and puppies aren’t OK as long as you pay for them; they are no longer accepted “under four months of age as emotional support animals, in-cabin pets or service animals on any flight.”

  6. MikeL Reply
    January 3, 2019 at 11:28 pm

    Although the rules don’t offend me… United already had the most strict rules, but they basically copied Delta’s new rules…

    Has the US airline industry really become a bunch of copy cats and dogs LOL??? ugh

  7. James Reply
    January 4, 2019 at 1:19 am

    Finally, a common sense.

    Trying to be pedantic, why veterans excluded? Shouldn’t it be ‘veterans with special needs’ if you refer to some PTSD or any other cause of war? Since the war are never fought on US soils, why do they get excemption?

  8. Aircraft Lover Reply
    January 4, 2019 at 5:28 am

    Trained Service Dogs accompanying Blind or Deaf Passengers are allowed by International Commercial Aviation Regulation

    There are many countries worldwide where flying with a pet is not allowed

    Trained dogs accompanying firefighters and rescue operation personnel are also allowed following Internacional Aviation Regulation

  9. KenP Reply
    January 6, 2019 at 1:27 am

    I wish most airlines would adopt this policy. Flying out of Burbank on Southwest, the A concourse was filled with dogs wearing the emotional support vests, some of them quite large animals. I understand the need for a emotional support animal. However, on this particular day, it seemed that everyone who owned a dog was bringing them along in the cabin.

  10. Pingback: 子犬の画像~みんなで集合10選~ | ほのぼの週間

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