• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home » Reviews » Lounge Reviews » Review: United Club New Orleans (MSY)
Lounge ReviewsUnited Airlines

Review: United Club New Orleans (MSY)

Matthew Klint Posted onJuly 30, 2022November 13, 2023 9 Comments

an elevator in a building

I spent an hour in the New Orleans United Club before my flight to Denver and give it a very positive review thanks to the great staff and respectable selection of food, including some local favorites.

United Club New Orleans (MSY) Review

Location + Hours + Access

The New Orleans (MSY) United Club  is located in Concourse C, near Gate C7. It is open daily from 4:00am to 6:30pm. From the concourse, you will come to a wall with a “United Club” sign and elevator. Take the elevator or stairs* downstairs, where you will find the lounge on a lower level.

a sign on a wall

*Note the sign above, but if you look at the top picture it papered the stairs were alarmed…so I just took the elevator.

a sign on a wall

a close up of a elevator panel

a man and woman standing in front of a counter

a woman sitting at a desk in a lobby

Access is reserved for United Club members, Chase United Club Visa holders, Star Alliance Gold travelers, and international business or first class passengers traveling on any Star Alliance flight. Note that if you hold a Star Alliance Gold card from United Airlines (Premier Gold or higher), you can only access the lounge when traveling in conjunction with an international itinerary.

Those who have a Star Gold card from other programs can use the lounge when traveling on any Star Alliance flight in any class of service. Also note that from New Orleans, United does not give premium cabin passengers access on domestic flights.

Furthermore, one-time passes are accepted. These are distributed to Chase MileagePlus Explorer credit card holders or can be purchased at the door for $59.

Seating

From the front desk, you can head left to the dining and bar area or right to a seating area, which includes chairs with end tables (can copious plugs) as well as a few phone rooms. This club is in the style of Most United Clubs, with a faux white marble countertops, faux leather chairs, and modern light fixtures that look like starbursts.

a room with chairs and a table

a room with chairs and a table with a chandelier

a room with glass doors and a chair

a room with chairs and tables

a room with chairs and lamps

a room with tables and chairs

a room with a row of tables and chairs

a room with tables and chairs and a picture of an airplane

a room with a wall and a table and chairs

a counter top with chairs in a room

a power outlet with multiple outlets

a room with a table and chairs

a group of tables and chairs in a room with a picture of an airplane

Food + Drink

I was hungry by the time I reached the lounge and was surprised (and initially amused) to see a container of chicken and sausage gumbo that looked like…well, you know.

a food in a container

a sign on a counter

But I tired it…and you know something? Not bad at all…looks can be deceiving.

a bowl of soup with a spoon

The buffet spread was decent (UA always seems to do better at outstations than at hubs) and included sandwiches, pizza, rice, fresh fruit, pasta salad, and a garbanzo bean salad. It was definitely a respectable spread.

a buffet with food on the counter

a food in a glass case

a counter with plates of food on it

a row of bowls of food

a bowl of pasta with a spoon

a bowl of food on a white surface

a bowl of fruit on a counter

Soft drinks, water, coffee, and tea were available.

a machine on a counter

a machine and cups on a table

a coffee machine and coffee cups on a counter

A full-service bar was also available with complimentary beer and wine and select sprits with a wider selection for sale. Full menu on the QR code below.

a bar with a television and shelves

a bar with a television and shelves

a sign on a counter

Nursing Room

A room for nursing and changing diapers was available. BYOD (bring your own diapers).

a door with a sign and a handle

a sink and mirror in a room

a chair next to a baby changing table

Restrooms

Restrooms were available in the lounge and very clean.

a hallway with doors and tile walls

a bathroom with sinks and mirrors

a bathroom with urinals and grey tile walls

No shower facilities.

CONCLUSION

When I get to the airport early, I appreciate lounges like this. The staff was friendly, I had an (authentic NOLA?) afternoon snack, and I got some work done. That’s about all I look for in U.S. domestic lounge.

Get Daily Updates

Join our mailing list for a daily summary of posts! We never sell your info.

You have Successfully Subscribed!

Previous Article Dude, At Least Your Cats Are Alive… (Man Wants To Sue Air Canada For Sending Cats To San Francisco Without Him)
Next Article ConciergeKey Status On American Airlines For Buying Cheap Miles…

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • a woman walking in an airplane with a luggage

    United Airlines Eliminates Instant Upgrades, Excursionist Perk, MileagePlus Upgrade Award Chart

    May 22, 2025
  • United Airlines Domestic Check-In Cutoff

    United Airlines Adjusts Check-In Window For Domestic Flights

    May 22, 2025
  • Delta Sky Club ATL E Review

    Review: Delta Sky Club Atlanta (ATL) – Concourse E

    May 22, 2025

9 Comments

  1. UA-NYC Reply
    July 30, 2022 at 7:30 am

    It is quite *interesting* how much harder UA tries at outstations as you note…ah the joy of competition

  2. Aaron Reply
    July 30, 2022 at 11:23 am

    Did it ever get crowded while you were there?

  3. ps241 Reply
    July 30, 2022 at 3:48 pm

    This is a pleasant discovery. With what looks like fewer than 15 United departures per day from MSY and no Star Alliance international traffic, I would not have expected a United Club at MSY at all, much less such a spacious one.

    • Jim Lajuene Reply
      July 31, 2022 at 11:33 am

      There are many elites travelling UA from MSY and IAH especially in the oil and energy business. The MSY club caters to many of them and is fairly popular.

    • ConcordeBoy Reply
      August 9, 2022 at 3:06 pm

      Have you informed COPA and Air Canada that they don’t count as “Star Alliance international traffic”…? 😉

  4. Stan Jones Reply
    July 30, 2022 at 7:08 pm

    Glad to see this report and photos. I was involved in the construction of the new MSY terminal and early construction phase of the UAL lounge. But was transfered out to another mega airport project before lounge completed. Finished product looks great!

  5. Shelley villalpando Reply
    July 31, 2022 at 11:46 am

    Typo again! Nice article though.

  6. Lance G Reply
    July 31, 2022 at 4:43 pm

    Yep…instead of saying “I tried it” (referring to the Chicken Gumbo that looked like “p–p”) you said “I TIRED it”! Didnt you proofread your article before submission? OR did the typesetter who entered it for print have a dyslexic moment?

  7. Seat 5A Reply
    July 31, 2022 at 6:43 pm

    At the opposite end of the spectrum is the dumpster fire of a Club lounge in Denver…

Leave a Reply

Cancel reply

Search

Hot Deals for May

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 100,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • a woman walking in an airplane with a luggage
    United Airlines Eliminates Instant Upgrades, Excursionist Perk, MileagePlus Upgrade Award Chart May 22, 2025
  • Flight Coffee Allergy
    Passenger Claims She’s Allergic To Coffee Smell, Demands Airline Ban It May 22, 2025
  • Trump Qatar 747-8
    Gift Or Grift? Trump Bets On Qatari 747-8 For Air Force One May 22, 2025
  • United Airlines Domestic Check-In Cutoff
    United Airlines Adjusts Check-In Window For Domestic Flights May 22, 2025

Categories

Popular Posts

  • a room with a table and benches
    Where To Smoke At Paris Charles De Gaulle Airport (CDG) April 26, 2025
  • United Airlines Polaris Lounge Chicago Review
    Review: United Polaris Lounge Chicago (ORD) May 1, 2025
  • United Airlines Refresh Polaris Lounge Chicago
    First Look: United Airlines Reopens Renovated Polaris Lounge In Chicago (ORD) April 29, 2025
  • a hand holding a blue card
    Chase Sapphire Preferred 100K Bonus Offer Ending Soon May 2, 2025

Archives

May 2025
M T W T F S S
 1234
567891011
12131415161718
19202122232425
262728293031  
« Apr    

As seen on:

facebook twitter instagram rss
Privacy Policy © Live and Let's Fly All Rights Reserved. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.