My recent review of new United Polaris Lounge at SFO drew a couple critical comments that it was not “genuine” because pictures were taken prior to the public opening.
I dismissed those concerns due to the enormous size of the lounge, but had the chance earlier this week to try out the lounge as a “regular” passenger.
In summary: my previous review stands. But just in case you do not want to take my word for it, I took some pictures:
I was in the lounge from about 1:30pm to 3:30pm. This is admittedly not the busiest time in the lounge, but there was so much space, I still cannot see this lounge ever actually filling up to capacity.
Downstairs was empty. Totally empty. No one showering, no one using the nap rooms, no one sitting down.
Upstairs was less than half full, with one side almost empty and one section closed. None of the private “office suites” were in use. Most passengers were congregated around the dining and bar area.
Some have complained that it is very difficult to determine whether the bathrooms (all are private, unisex stalls) are in use. I’m not sure why, because when the door is locked a small “occupied” sign appears above each door knob. There was no wait for the toilets during my visit.
Even the Dining Room, which serves a la carte meals, was not full. I did not have a chance to review a la carte dining in my previous review, so will do so here.
United SFO Polaris Lounge Dining Review
Since I had time, I opted for a multi-course lunch. Crystal took care of me and was very professional in her service.
As a reminder, here is the a la carte menu:
> Read More: Dining and Bar Menus at United Polaris SFO Lounge
I began lunch with a bowl of crab bisque soup, which was carefully poured table side.
I also ordered a cocktail called The Paper Plane. It was fairly strong (bourbon with Amaro, honey, chamomile, and Aperol), but had a great flavor.
Next, I had a shrimp appetizer that was so large I only ate half of it. It was tasty.
Meanwhile, the Dining Room was mostly empty.
For my main course, I ordered the Polaris Burger, served with beef, bacon, cheese, and a fried egg with potato chips on the side. While I’d prefer French Fries as a side option, the cheeseburger was very tasty, with the BBQ sauce providing a nice flavor.
My meal wasn’t over yet, though. For dessert I ordered the espresso-soaked tiramisu. It was delicious, but I was so full I could not finish it.
I finished off the meal with a cappuccino.
A very solid meal overall and I can see myself choosing to dine in the lounge in order to maximize sleep onboard.
I like this lounge a lot. A whole lot. If my visit this week was any indication, the lounge will never get so crowded that you have trouble finding a seat.
I’ve heard from others that at times there is a wait for a table in the Dining Room or to use a restroom. I do not doubt that. But, the lounge itself is large and my visit this week suggested that you will always be able to find a seat.