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Home » Trip Reports » From Chicago To Los Angeles Via Newark (ORD-EWR-LAX Report With 767-300 Premium Transcontinental Business Class)
Flight ReviewsTrip ReportsUnited Airlines

From Chicago To Los Angeles Via Newark (ORD-EWR-LAX Report With 767-300 Premium Transcontinental Business Class)

Matthew Klint Posted onJuly 25, 2020November 14, 2023 19 Comments

You can read about my outbound trip here. My trip home Chicago could have been easy, a straight shot from Chicago to Los Angeles with an upgrade. But I opted to fly via Newark instead. Why? Social distancing…oh yes, and a lie-flat bed and hot dinner.

An Indirect Routing Home

After my appointment in Chicago, I could have just flown home nonstop. But it would have been onboard a 737-800 and I would have had someone sitting next to me in first class (the horror!). So to practice good social distancing, I flew home via Newark instead.

Nah, I cannot say that with a straight face. I flew home via Newark because I had wanted to see how United’ premium transcontinental product was holding up and because I far preferred a spacious lie-flat bed to a recliner seat for my journey home, even if it involved some backtracking and a segment in economy class. I realize most will consider me crazy, but surely some of you can understand my logic.

One of the most generous things United offers elites is free confirmed same day changes. Within 24 hours of your schedule flight, you can move to an earlier or later flight. You can also add or subtract connections: there just must be availability in your originally booked fare class. And if you haven’t checked out the app, understand that you can sometimes rebook on routings that are typically not possible. I’ve never seen a connection in Newark offered when booking a Chicago to Los Angeles ticket. But the app…

My best same-day confirmed change (SDC) was changing Seattle – Los Angeles to Seattle – Newark – Los Angeles. That was a fun way home!

Anyway, the cost for this last-minute change was flying economy class to Newark. Elites also do not receive complimentary upgrades on premium transcontinental flights, but the pandemic has meant I really don’t have a good way to burn PlusPoints, which have only been extended to July 2021. An upgrade costs 20 PlusPoints.

Flight #1 – Chicago to Newark – 737-800 – Economy Class

I’m glad one of my four legs on this trip was in economy class, just to experience it. The flight was less than half full, though, so I did not get to experience one of the crowded flights I have been warned about. I was originally given an exit row aisle seat, but opted to move back a few rows into “deep coach” (no extra legroom) so that I could have a row to myself.

The flight was very uneventful. Flight attendants offered a beverage service and that was it. No snack and no coffee or tea was available, which is limited to flights departing before 9:45AM.

a plane with blue seats

a seat in an airplane

inside an airplane with people sitting on seats

a row of seats on an airplane

a group of people sitting in an airplane

a can of beer and a plastic cup

a screen with a map on it

Newark Layover

My layover in Newark was one hour, which did not give me much time before boarding began for my connection to Los Angeles. I did have time to walk around a bit since I landed in one pier and departed from another. Almost everything was closed, with most chairs sealed. Starbucks was open and a bar was open with drinks to go, but I did not notice any food options open.

a bar with computers and chairs

a large building with a large structure and shelves

a bar with a plastic wrap around a table

a shoe shine booth with a chair and a sign

a large airport terminal with people walking

a storefront with a metal gate

a room with tables and chairs

a bar with bottles of wine and flowers

people walking in a large airport terminal

a man pulling a suitcase in an airport terminal

a sign in a building

a store front with a sign

a sign in front of a glass wall

people walking in a large airport terminal

a restaurant with tables and chairs

people in an airport

Flight #2 – Newark to Los Angeles – 767-300 – United Premium Transcontinental Business Class In Pandemic Era

I was excited to try United’s premium transcontinental service in the pandemic era. What would it be like?

As before, a blanket, pillow, and amenity kit were sitting on each seat.

a white pillow with gold text on it

a white pillow on a stack of blankets

And can I just say here how much I hate air conditioning? I had brought a t-shirt along, but was so cold practically the entire day I just left the same long-sleeved shirt on. It was so nice to finally curl up in a warm blanket…it literally was the first time I was warm all day.

As for the “throw” blanket, it’s quite comfortable, but much smaller than the old duvet United recently removed from these flights. Since the cabin was only half full, I ended up using two.

The 767-300 has 1-1-1 stating in business class. The seats are a bit narrower than the 777-3oo, but quite comfortable for me.

a person walking in an airplane

a blue and grey chair in an airplane

a seat in a plane

a seat in a plane

a seat and a monitor in an airplane

a seat with a monitor and a computer

No pre-departure beverages, but the flight attendants were quite cheerful in performing cabin checks and making sure that everyone was fasted up prior to takeoff. It seems there were a lot of first-time upgrades or people not use to the product, because the flight attendant had to remind almost everyone to put their shoulder strap on.

an airplane with seats and a television

We took off on time and were soon in the air.

a plane parked at an airport

an aerial view of a city and water

Shortly after, dinner was served, a choice of “chicken” or “pasta” (no menus were offered). I ordered chicken and it was served on one tray with mixed nuts, pretzels, crackers, butter, a fruit cup, and cookie.

food on a tray in a car

food on a tray on a plane

a plate of food on a table

a food in a container

a bag of pretzels on a blue mat

a pack of crackers and a packet of butter

During dinner I watched a movie called The Assistant…and loved it. Very well-done; a clean movie (no gratuitous sex, nudity, or violence…just fabulous innuendo) with a sinister plot line.

a screen shot of a computer

Snacks were also available throughout the flight (self-serve in the front of the cabin):

a bowl of chips and snacks on a counter

a group of bags of chips

Lavatories were clean:

a toilet and sink in a bathroom

a sink with a blue light

After the movie, I reclined the bed and did not wake up until the captain announced final approach into Los Angeles.

…at least I thought.

While going through the pictures I noticed this one:

a screen on a plane

Was I sleepwalking over Denver? Did someone borrow my phone? I have absolutely no recollection of taking that picture.

a man wearing a mask on an airplane

LAX was again quiet and I walked over to LAXit, which was also deserted.

a large building with blue chairs and signs

a street with a sign on it

a street with traffic cones and a green light

a large building with a road and a walkway

a street with lights and buildings at night

a sign in a parking lot

a road with white barriers and orange cones

CONCLUSION

Traveling again was a thrill. The trip was smooth and I’m happy to report the experience felt very safe. I was under the false impression that United’s hub-to-hub flights were full, but that was decidedly not the case on all four of my flights. For all the horror stories about packed flights, there were no middle seat passengers on any of my flights unless they were traveling with friends or relatives and chose to sit there.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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19 Comments

  1. jon Reply
    July 25, 2020 at 2:02 pm

    Good pix, weird to see the terminals so empty. Missing flying. How was the load up front & in econ on the 767?

    • Matthew Klint Reply
      July 25, 2020 at 2:15 pm

      1/2 in business, about 1/3 in economy.

  2. Pa100 Reply
    July 25, 2020 at 2:26 pm

    Sounds dreadfully boring. I want to see real food. Not a safe sterile service. I hope this misery is not permament

    • Matthew Klint Reply
      July 25, 2020 at 7:13 pm

      Agreed that it is just a shadow of the past, but I was thankful to at least have a real meal.

  3. Neil Reply
    July 25, 2020 at 3:08 pm

    Dear Lord… That fruitcup looks so sad and pathetic

  4. Willem Reply
    July 25, 2020 at 3:31 pm

    Why are they still using LAXIt even tho the terminal itself is no longer clogged with car traffic

    • Matthew Klint Reply
      July 25, 2020 at 7:15 pm

      Agreed. Ridiculous at this stage.

  5. Brad Reply
    July 25, 2020 at 6:57 pm

    Look at me in first class while 40 million Americans are unemployed.

    • Matthew Klint Reply
      July 25, 2020 at 7:15 pm

      I wasn’t boasting…

    • UA-NYC Reply
      July 26, 2020 at 10:35 am

      Angled seats that weren’t certified have them…these Polaris seats, legacy UA F seats on the 747, etc.

      For Polaris they are esp. annoying on the forward-facing seats.

  6. Felsen Reply
    July 25, 2020 at 7:53 pm

    I feel out of touch. I haven’t yet used an airline seat product with a shoulder strap.

  7. Andrew Y Reply
    July 25, 2020 at 8:55 pm

    “Elites also do not receive complimentary upgrades on premium transcontinental flights”

    Sigh. The very reason that I’m a slave to AA Exec Plat

    • Matthew Klint Reply
      July 26, 2020 at 12:04 pm

      And that is a valuable selling point for AA. By all accounts, their premium transcon appears business as normal.

  8. Mohammed Schlappig Reply
    July 26, 2020 at 1:01 am

    Walla all this flying is causing you to loose your hair. If you continue to fly, the radiation is going to cause you to go bald. You need to stop aggravating me. I am not a spring chicken anymore. Allah doesn’t like people who fly. Look what happened to the Italians. Allah punished them. I am had it with you.

  9. Aaron Reply
    July 26, 2020 at 4:08 am

    Some constructive criticism…

    I realize you’re flying mostly in premium classes, and while it was good to know what service was offered in one of your economy routes, it would ‘t hurt to ask the FAs what meal service (if any) is offered in economy on longer flights like these. Just to give people an idea of what to expect.

    Also, from your pics it looked like some outlets that sell packaged food may have been open? Again, good to know for people who might want to purchase food and take it with them on the plane…

    • Matthew Klint Reply
      July 26, 2020 at 12:09 pm

      Good points.

      First, UA is offering no food for sale in economy class on any flight. On flights over 2hrs, 20min, a snack bag (like I received in first from LAX-SFO) is offered with pretzels, stroopwafel, and a bottle of water.

      I noticed that most newsstands were open at airports that had packaged food. Restaurants were closed. Starbucks were open at all airports.

  10. Matt Reply
    July 26, 2020 at 6:27 pm

    After flying DCA-CLT, DCA-CHS, DCA-AUS (via DFW), DCA-LAX (via PHL/PHX), and DCA-LAX (nonstop) all round-trip this past month, all on AA, I have noticed that the airport concessions at California terminals seem to all be closed, other than the coffee kiosk. At AA’s T4 in LAX, the only concession that seemed to be open was a Dunkin’ Donuts. Whenever I fly out of LAX on AA, I always walk to T5 to get an iced coffee at The Coffee Bean and Tea Leaf (I have a thing for it, plus you cannot get it in DC). The Coffee Bean was the only concession at T5 open as well, save for a small kiosk that sold sad looking sandwiches.

    DCA was pretty similar to LAX in that the only things open were the fast food outlets located in the National Hall pre-security, with Dunkin’ being the only thing open post-security.

    Meanwhile at PHL/CLT, everything seemed to be open, even the retail outlets (I saw the Gap was open at PHL). DCA/DFW/PHX are all somewhat in between PHL/CLT and LAX/DCA, in that some places were opened whilst others were closed.

    It’s a tough situation for me, especially considering how AA announced last week they are going to suspend meal service domestically in F, sans for JFK-California and DFW-Hawaii. I’m going to do something I haven’t done since undergrad and either pack a nice homemade sandwich or bring left overs.

  11. Kachnik Reply
    July 27, 2020 at 2:41 am

    I flew SFO LAX via DFW first class RT x2 over 2 days for $80. One leg was on a dreamliner with seat 1A. Lots of free booze no meals . In return I made RJ Platinum with 4 free business class upgrades.

  12. Argosy314 Reply
    July 27, 2020 at 9:33 am

    UA’s options with SDC are far more generous, and logicial than what AA offers. Case in point I was flying PHXLAXSTL and wanted to change it to PHXSTL nonstop. One agent told me I was trying to game the system by buying a cheaper ticket then wanting the benefit of a nonstop (which actually the LAX connection was more $$ due to PFCs, but I digress) and always had to connect thru the same point, another agent told me to call the AAdvantage Elite Desk, and then I simply thought well hell what if I miss the PHXLAX connection? The later PHXLAX would have misconnected so they couldn’t fly me over LAX….surely they would fly me on the nonstop. Wrong. They told me they could route me thru DFW (which was closed due to wx btw) and the only way I could get on that nonstop was to pay $600 (change fees + refare)…..$600 later….

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