Day: July 1, 2023

United Airlines CEO Offers Detailed Explanation Of What Led To Operational Meltdown This Week

Matthew Klint July 1, 2023November 13, 2023 31 Comments

Another story on United Airlines today thanks to a long note to staff that CEO Scott Kirby just sent out. Kirby has put together a timeline seeking to explain what happened and exactly why United suffered an operational meltdown...

United Airlines

United Airlines Offers Massive Mileage Compensation To Atone For Operational Woes

Matthew Klint July 1, 2023November 13, 2023 40 Comments

I just received an email in my inbox offering me 30,000 United MileagePlus miles in compensation for the operational woes this week that upended my trip to Newark and wasted hours of my time. It is a nice gesture....

Analysis United Airlines

In Defense Of United Airlines CEO Scott Kirby: Those Calling On Him To Resign Are Crazy

Matthew Klint July 1, 2023November 13, 2023 84 Comments

There is no question that United Airlines CEO Scott Kirby erred in taking a private jet to his home in Colorado while his airline melted down and thousands of passengers and crew members were stranded. But calls for his...

Qatar Airways Singapore

Hidden Gem: Qatar Airways Singapore Premium Lounge

Matthew Klint July 1, 2023November 13, 2023 11 Comments

I arrived in Singapore on KLM not quite sure how I would get to California, but ended up booking flights on Malaysia Airlines to Tokyo via Kuala Lumpur. That gave me a chance to lounge hop at Singapore Changi...

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