I just received an email in my inbox offering me 30,000 United MileagePlus miles in compensation for the operational woes this week that upended my trip to Newark and wasted hours of my time. It is a nice gesture.
United Airlines Promises Me 30,000 Miles After Operational Woes Lead To Cancelled Flight
The email below just arrived from Linda Jojo, United’s Chief Customer Officer:
I know this week was hard. Really bad weather, air traffic control issues and some of our own operational challenges led to a rough experience for you and many of our customers.
Because this was a unique series of events and your travel plans were significantly disrupted, we’d like to give you and any other travelers on your reservation 30,000 free MileagePlus miles each. You’ll get an email from us next week with simple steps to claim your miles.
Miles never expire and can be used for flights, Wi-Fi, onboard food and drinks, seat upgrades and more.
Providing these miles is the right thing to do. After all, you put your trust in us and expect more.
Running an airline means managing things that are in our control and being ready to adapt to things that aren’t, and I’m confident that we can be better at both moving forward.
I know you have options when you fly, so thank you for choosing United. We look forward to welcoming you on board soon.
Chief Customer Officer
I am thankful for this offer, which recognizes the value of my time, and will take it. After all, I sat for five hours at LAX enduring a rolling delay on a flight that ultimately cancelled.
This won’t repair the damage that has been done to United’s reputation this week, but it will begin the process of repairing it. Compensation is very much appropriate here and should be seen as a tacit admission that it was not factors beyond United’s control that ultimately snowballed operations into a state of chaos this week.
I will follow-up on this post once the next email from United arrives.
Did you receive any promise of mileage compensation from United Airlines for your flight delay or cancellation?