I feel somewhat foolish for deliberately scheduling in a long layover in Newark to visit the Virgin Atlantic Clubhouse…only to find that it is closed. While the closure officially appears temporary, my hunch says the closure is permanent. Virgin...
The Ridiculous Lengths A Magician Went Through To Make His Checked Bag From United Airlines Appear
This is a story about customer service. Or the lack thereof. The ability to let rules overrule common sense. Let’s review the story of a magician named Danny and his checked back lost, found, yet irretrievably out of reach,...
Flight Attendants On British Airways Skip Meal Service So They Can Rest
Passengers on a recent British Airways flight from Johannesburg to London received no pre-landing breakfast ahead of their arrival into the UK. Flight attendants said this was because they needed more rest after finding their crew bunks broken. As...
Buttigieg: US Ready To “Beat Up” Airlines To Protect Passengers
Referring to airlines operating in the United States, U.S. Transportation Secretary Pete Buttigieg expressed a willingness to “beat ’em up” if necessary to protect passengers. Buttigieg Says DOT Will “Beat Up” Airlines To Ensure Consumer Protection Speaking to Reuters,...
