I feel somewhat foolish for deliberately scheduling in a long layover in Newark to visit the Virgin Atlantic Clubhouse…only to find that it is closed. While the closure officially appears temporary, my hunch says the closure is permanent.
Virgin Atlantic Clubhouse Newark Closed
Earlier today I trudged out of Terminal A, onto a Bus through Terminal B, and through security, only to find two signs outside the Virgin Atlantic Clubhouse at Newark.
As of July 21, 2023, the Virgin Atlantic Clubhouse is “officially closed” until further notice.
We’ve seen several Virgin Clubhouses close for refurbishment this year, but Newark Airport is unique: Virgin does not fly to Newark (currently).
What makes me think this lounge is unlikely to reopen was the second message:
To our fantastic guests: we are extremely grateful to have severed you during our time and had hoped to spend more time doing so. We eagerly await to open once again and offer our incredible and above-and-beyond service!
That sounds to me like a message from employees who have been laid off, not just furloughed while a refurbishment takes place (and the lounge did not even need refurbishment).
So don’t bother making the extra effort to go to Terminal B anytime soon at Newark just to visit this lounge.
The American Express – Capital One – Plaza Premium – Virgin Atlantic Clubhouse Relationship Is Not Clear
While AMEX and CapOne have said that there is still a relationship in place between Plaza Premium-operated Virgin Clubhouses and their premium cards (Centurion, Platinum, Venture X), the actual experience of many travelers says otherwise.
I know of many people who have been turned away at Virgin lounges trying to use these cards and it does not appear this will change anytime soon. It represents horrible customer service, however, that we really don’t ahve clarity over this issue and it seems in some cases the lounges make up the rules as they go…or perhaps not?
I am in the process of trying to clarify the precise relationship between AMEX, Capital One, and Virgin Atlantic Clubhouses, but since Virgin joined SkyTeam more and more have been turned away.
Sad news for Newark travelers, as the Virgin Atlantic Clubhouse is now closed… perhaps permanently. Newark is a wasteland for credit card and Priority Pass lounges.