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Home  >  American Airlines  >  AA: Our FA Did Not Steal iPhone
American Airlines

AA: Our FA Did Not Steal iPhone

Matthew Klint Posted onFebruary 7, 2018February 7, 2018 6 Comments

Yesterday I wrote about a passenger who claimed to see pictures of a flight attendant appear in her cloud-based photo library days after losing her iPhone on American Airlines flight. But AA has shot back, saying the pictures are not of one of their FAs.

The question, at least right now, is not whether the phone was stolen. Rather, it is whether a FA stole it. AA has compared crew pictures on the passenger’s flight with those iCloud photos the passenger claims show an FA from her flight. At least according to AA, the pictures do not match.

An American spokesman told View from the Wing—

We take these allegations very seriously, and our corporate security team continues to investigate this issue that allegedly occurred on Dec. 24, 2017. We are now in touch with the passenger directly.

However, the photos of our crew members do not match the selfie that was allegedly posted on the passengers iPhone.

I don’t know about you, but that is so good to hear. While there will certainly be bad apples from time to time, FAs are placed in a position of unique trust. Stealing from passenger luggage is not all that difficult, making it all the more egregious.

CONCLUSION

The mind works in strange ways sometimes. Perhaps the passenger truly remembered the FA in a different way. But at least it now appears a FA was not responsible for the iPhone theft.

image: American Airlines

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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6 Comments

  1. rjb Reply
    February 7, 2018 at 11:29 am

    Maybe so. All I can say is that it wouldn’t be the first time AA outright lied to me.

  2. arnold semmons Reply
    February 7, 2018 at 12:12 pm

    I’m just wondering how the person who took the phone was able to use it. My iPhone has a screen lock password. You can’t do anything on the phone without knowing the password. Also, after your phone goes missing, you report it lost and nobody can activate the phone anywhere in the world.

    • JEM Reply
      February 7, 2018 at 2:41 pm

      Even with my iPhone screen locked, I can swipe right on the lock screen to open the camera app and snap a picture, which then gets immediately uploaded to the cloud. Makes it convenient to take a quick snap without unlocking the phone.

    • Matt Reply
      February 7, 2018 at 9:58 pm

      How, you ask? Is it not possible that, while you do use a password, others do not? Yes, this is possible and what millions of people do.
      Whether they should use a password is a different point, but try opening your mind up to at least one other possibility.

      Further, not sure if you have ever had a phone go missing but there is no such thing as “reporting it lost” and it not being activated. For starters, it was already activated. Next, who do you report to… Apple? Nope, they can’t do anything. Your carrier? Even less power. There is no phone police, that’s just not how it works. Source: multiple employee phones lost/stolen, police reports filed, suits started, nothing happens.

      Beyond that, JEM’s point is definitely what happened.

      • Hawaii1 Reply
        February 8, 2018 at 6:03 am

        @Matt, not sure why you’re going after the OP so strongly. I’m sure you know that there’s a ‘Lost Mode’ which can be activated from iCloud which does ‘deactivate’ certain features of the phone, but not the phone itself. Maybe (just maybe) that’s what he meant. Or maybe not, and he’s just not as clued-in as you with how the whole thing works, but either way, you might want to reflect on why the words ‘reported’ and ‘deactivated’ triggered you so intensely.

  3. Boss Reply
    February 8, 2018 at 5:10 am

    “” At least according to AA, the pictures do not match.””

    That’s because most likely the FA in picture on AA database has make up on,while the pictures on iphone dont have make up 😀

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