• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home » aeroplan » Update from Aimia (Aeroplan) RE: My Demand Letter
aeroplanLaw In TravelSWISS

Update from Aimia (Aeroplan) RE: My Demand Letter

Matthew Klint Posted onJanuary 3, 2018November 14, 2023 6 Comments

a statue of a woman holding scales

Literally minutes after posting yesterday about purchasing SWISS First Class tickets, I received an email from the legal department of Aimia, parent company of Aeroplan.

I do not believe that post and this response are at all related. I’ve spoken to others involved in this controversy who received similar notes. This is merely a receipt indicating my demand letter was received.

Here’s the letter in full, with only the name redacted.

Dear Mr Klint:

We wish to acknowledge receipt of your letter dated December 14, 2017.

Due to the Holiday Season and since your letter was forwarded to a different address than the one where Aimia’s legal department is located, we were just provided with it.

We are about to forward your letter to the department in charge of retrieving and analyzing your file.

Please take note that our full staff will be back on January the 8th and we should be able to provide you with an answer shortly after that date.

Meanwhile,

Best regards

[name redacted]
CONSEILLÈRE PRINCIPALE / SERVICES JURIDIQUES
SENIOR COUNSEL / LEGAL SERVICES

Thoughts

While I would love Aimia to say, “Oh sorry Mr. Klint, how much shall we make the cheque out for?” let’s be real: the more likely reaction will be a mix of amusement and annoyance. I am not expecting a swift resolution.

Once again, I extend the olive branch to Aeroplan. Any solution will begin with dialogue and it is my hope to resolve this amicably (and publicly). But Aeroplan must take responsibility for confirming and issuing tickets in SWISS First, failing to notify me for over a week that it cancelled the tickets, and not offering a comparable alternate itinerary. Actually, we already agree on that. The devil will be in the details.

To be continued…

Get Daily Updates

Join our mailing list for a daily summary of posts! We never sell your info.

You have Successfully Subscribed!

Previous Article 10 New Countries I Plan to Visit in 2018
Next Article German Government Accuses Lufthansa of Illicit Price Hikes

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • SWISS Breakfast

    A Simple Yet Satisfactory Breakfast On SWISS

    November 11, 2024
  • LifeMiles Transfer Bonus AMEX

    Lifemiles 15% Transfer Bonus Continues To Return Value

    March 3, 2024
  • a plane flying in the sky

    Hot Deal: 50% Rebate On Air Canada Awards Via Aeroplan

    June 17, 2020

6 Comments

  1. Adil Reply
    January 3, 2018 at 5:37 pm

    Hoping you put the boot in…and as far as possible!

  2. Alan Brint Reply
    January 3, 2018 at 6:20 pm

    Yeah, Aeroplan. I’m really proud of you. You guys are clearly so capable and intelligent that you can perform the extremely difficult and time-consuming task known as “typing an email of receipt” in the incredibly short time of three weeks. Should I send them a check as a reward for their incredible accomplishment? Or should I threaten lawsuit instead? What a truly pathetic email, and I wholeheartedly believe that. Its a sad thing that those people are so incompetent that they can’t take five minutes to let you know that they got your email. If they were truly taking you seriously, they’d have responded two weeks ago, and you’d have solved the case. My response to this is simple: I am eternally grateful that Aeroplan is leaving Air Canada soon, the airline industry will be better without it.

    • Aztec Reply
      January 3, 2018 at 8:07 pm

      Aeroplan is not leaving Air Canada; Air Canada is leaving Aeroplan. My prediction is that Aeroplan files for bankruptcy protection before 2019. If you have points use them before then.

      • Alan Brint Reply
        January 3, 2018 at 9:30 pm

        @Aztec: Thanks for the clarification, I stand corrected. Just know that with Aeroplan, they’re children, and don’t understand basic business etiquette. The concept of punctuality makes no sense to those folks.

  3. Credit Reply
    January 4, 2018 at 8:57 am

    We can hope you don’t sell out. Get some money and sign an NDA and don’t talk about it again.

    If you get a check make sure talk about it etc etc.

    • Matthew Reply
      January 4, 2018 at 9:19 am

      I don’t plan on it…

Leave a Reply

Cancel reply

Search

Hot Deals for May

Note: Please see my Advertiser Disclosure

Capital One Venture X Business Card
Earn 150,000 Miles Sign Up Bonus
Chase Sapphire Preferred® Card
Earn 100,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • American Airlines Pinky Lawsuit
    Midair Meltdown: American Airlines Passenger Grabs Flight Attendant, Drags Her Down Aisle May 30, 2025
  • United JetBlue Strategy
    Analysis: United Hopes To Contain Delta, Suppress American With JetBlue Partnership May 29, 2025
  • JetBlue United Blue Sky
    Details: New JetBlue – United “Blue Sky” Partnership Includes JFK Slots, Reciprocal Loyatly Perks May 29, 2025
  • Eurowings Real Business Class
    Eurowings Plans “Real” A320neo Business Class Seat On Medium-Haul Flights May 29, 2025

Categories

Popular Posts

  • United Airlines Polaris Lounge Chicago Review
    Review: United Polaris Lounge Chicago (ORD) May 1, 2025
  • a hand holding a blue card
    Chase Sapphire Preferred 100K Bonus Offer Ending Soon May 2, 2025
  • Aegean Airlines Feast
    A Feast Fit For A King On Aegean Airlines May 23, 2025
  • United American O’Hare gate dispute
    United Airlines To American Airlines: Fly More, Sue Less May 6, 2025

Archives

May 2025
M T W T F S S
 1234
567891011
12131415161718
19202122232425
262728293031  
« Apr    

As seen on:

facebook twitter instagram rss
Privacy Policy © Live and Let's Fly All Rights Reserved. Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.