An American Airlines gate agent earns my full praise for the way in which he handled a rude, obnoxious, and lying customer in Miami. Telling her to fly Spirit Airlines instead is priceless. American Airlines Gate Agent To Pesky...
Warning: Snaptravel Is A Scam (Hotel Booking Horror Story)
A warning if you are looking to book a hotel room through a third party app called Snaptravel – don’t do it, particularly if your travel plans may change. Kayak and the hotel share some of the blame as...
United Airlines Empowers Staff To Handle Diversions Compassionately
It’s one thing to talk about embracing a new service model, but it’s quite another to put it into practice, especially with thousands of agents accustomed to handling matters in a certain way. United Airlines is empowering agents to...
Spirit Airlines Adds International Service From Atlantic City
Spirit Airlines is adding three new routes from its base in Atlantic City, including the airport’s first-ever international route. Spirit Airlines Will Serve Cancun From Atlantic City, The First International Route From ACY Spirt Airlines is currently the only...
A Curious New American Airlines Livery?
An American Airlines Boeing 787-8 emerged from the factory with a strange paint job. Is AA experimenting with a slight modification to its existing livery or this aircraft simply not finished? Fluke Or Sleek New American Airlines Livery? The...
Is Now The Time To Buy Aeroplan Miles? (80% Bonus)
Aeroplan miles are on sale (again), this time with an 80% bonus if you buy at least 60,000 miles. That works out to about 1.3 cents each. Is now the time to buy miles? Aeroplan Miles On Sale –...
Google Travel Insights, A Cool New Tool
Google has a new tool called Travel Insights that is aimed at accelerating the economic recovery of the travel industry by helping businesses and governments gain a better understanding of real-time consumer travel demand. Cool New Tool: Google Travel...
R&B Singer Claims He Was Harassed By American Airlines Staff – Is It Reasonable To Ask If You Are Flying First Class?
Here’s a broader question than the specific case on hand: is it reasonable for airline staff to ask you if you are in the correct line or flying first class? R&B Singer Lyfe Jennings Questioned By American Airlines –...
Latest Flying Blue Devaluation Is Just Another Day In A Post-Award Chart World
Without the transparency of award charts, prices rise overnight or destinations magically move to different regions, all without notice. That’s what happened to Israel, a long-term Flying Blue sweet spot, over the weekend. Flying Blue Devaluation: Israel Sweet Spot...
American Airlines Pilot Demands Obedience, Calls Himself “God”
I should just give the pilot the benefit of the doubt and let it go, but I cannot help it…calling yourself “God” and demanding obedience strikes me as highly narcissistic and ultimately unhelpful. But that’s what an American Airlines...
Delta Flight Attendant Happy To Let Flirtatious Woman Defy Mask Rule In First Class
We’ve heard a lot about flight attendants sparring with passengers over masks, but what often is not mentioned is that many flight attendants are laidback concerning masks and some do not even enforce it. That was the case on...
Delta Air Lines Saver Award Space: The Unicorn
I’ve been looking at the calendar trying to plan travel for the next several months and am struck by the total lack of reasonably-priced award space on Delta Air Lines for the next year. Want to book Delta premium...
Update: What Really Happened Onboard The American Airlines Flight In Which Passengers Were Ordered To Place Hands On Head For Final Hour
An update to my story from my last week in which passengers onboard an American Airlines 777-300ER to Miami were forced to place their hands on their head and ordered not to take pictures for the final hour of...
Family Sues American Airlines For Aborted Landing
A family is suing American Airlines for more than $100,000, claiming an aborted landing in Las Vegas ruined a carefully-planned family vacation. Family Sues American Airlines For $100,000 After Aborted Landing Roger Brunton and Dawn Rippy-Brunton wanted to take...
Maldives Will Add Departure Tax In January 2022
The Maldives will introduce a new departure tax on all flights departing in January 2022, with higher fees for foreigners, business, and first class passengers. A new airport development fee will also be added for departures from Velana International...
Can’t Get Through To Delta Air Lines? Just Email The CEO!
In an odd move, Delta Air Lines CEO Ed Bastian has invited customers frustrated with long hold times simply to email him their issue directly. Also, the hold times won’t get better until autumn…at least. Need Help With Delta...
Man Makes Bomb Threat In Protest Of Baggage Charge, Prompting Airport Evacuation
A sunbird returning from Florida to Canada was arrested after making a bomb threat when Air Canada tried to charge him for his carry-on bag. His threat prompted an evacuation of three terminals for four hours. Irate Air Canada...
Delta Air Lines Faces $1 Billion Lawsuit From Techie Pilot
A Delta Air Lines pilot is suing his employer, claiming the airline stole his intellectual property in the form of crew messaging app in order to create a competing app that has “conservatively” saved the company over $1 billion....
Update: U.S. Supreme Court Denies Emergency Petition To End Mask Mandate On Airplanes
UPDATE: Justice Clarence Thomas has denied an emergency motion to set aside the federal mask mandate on airplanes without comment, likely ending Lucas Wall’s proposed trip to Germany. 44-year-old Wall, who lives at his mother’s house in a retirement community...
A Selfless Gesture To A Man In Need From Two United Airlines Flight Attendants
In moments of testing, most flight attendants rise to the occasion. I recently witnessed a beautiful interaction between two flights attendants and an older gentleman on a flight to Chicago on United Airlines. The flight attendants went above and...
