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Matthew Klint

12574 Articles

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.
Award Bookingscathay pacificHot Deals

Book Cathay Pacific First Class For 14K Chase Points

Matthew Klint Posted onMay 3, 2019November 14, 2023 4 Comments
Cheapest Cathay Pacific First Class

You can sample the luxurious Cathay Pacific first class lounges in Hong Kong and get a taste for Cathay Pacific’s acclaimed first class product for only 14K Chase points. That’s a value worth considering if you’re in the area....

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Delta Air Lines

Delta Air Lines Caught In Political Turmoil…Again

Matthew Klint Posted onMay 3, 2019May 3, 2019 8 Comments
Delta Bolsonaro

Delta Air Lines has rescinded its sponsorship of an event to honor the Brazilian President. Jair Bolsonaro, the bombastic newly-elected President of Brazil, has been called the “Trump of the Tropics” and was elected by a wave of populist...

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Ryanair

Ryanair Accused Of Asking Autistic Teen To Pay Extra Baggage Fee For His Emotional Support Doll

Matthew Klint Posted onMay 3, 2019November 14, 2023 6 Comments
a plane with a ladder

Ryanair is firmly denying that asked an autistic teenager to pay up to check-in his “comfort” doll. Helen Estella wrote on Facebook that her son Leo experienced a meltdown after Ryanair staff told him he’d have to pay to...

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Flight ReviewsLufthansa

Review: Lufthansa 747-8 First Class Frankfurt To Los Angeles

Matthew Klint Posted onMay 2, 2019November 14, 2023 54 Comments
Lufthansa First Class 747-8 Review

Month after month, year after year, Lufthansa continues to offer a superb first class product. My flight from Frankfurt to Los Angeles aboard the Boeing 747-8 was among my best ever. I realize that I write so many Lufthansa...

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United Airlines

When You Fly United Express You Are Flying United!

Matthew Klint Posted onMay 2, 2019November 14, 2023 10 Comments
a white airplane on a runway

United Airlines’ President Scott Kirby recognizes that when you fly on United Express, you are flying on United. Speaking to United employees in Houston in a recording obtained by Live and Let’s Fly, Kirby addressed the “confirmation bias” of...

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Delta Air LinesSouthwest Airlines

Southwest: Delta “Squatting” At Dallas Love Field

Matthew Klint Posted onMay 2, 2019November 14, 2023 27 Comments
a building with cars parked outside

Tensions are rising over the use of one gate at Dallas Love Field. Southwest claims Delta is illegally “squatting” while Delta claims it must protect Dallas from Southwest. Dallas Love (DAL) has 20 gates. Technically, 18 belong to Southwest...

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NewsQantas

“Outgoing” Qantas CEO Will Stay Three More Years

Matthew Klint Posted onMay 1, 2019November 14, 2023 1 Comment
a group of men in suits shaking hands

Qantas CEO Alan Joyce’s plans for retirement have been placed on hold…for at least another three years. Today, Qantas announced the veteran CEO would remain at the helm of the Australian airlines until at least 2022. Yesterday, I wrote...

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Lufthansa

A Model Flight Attendant For Lufthansa

Matthew Klint Posted onMay 1, 2019November 14, 2023 12 Comments
Model Lufthansa Flight Attendant

In all honesty, I’ve never encountered a bad flight in Lufthansa First Class. Service is routinely spectacular. But flight attendant Marcel Olschweski took service to a whole new level on my recent flight from Frankfurt to Los Angeles. Earlier...

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United Airlines

United President Scott Kirby Addresses Customer Service

Matthew Klint Posted onMay 1, 2019November 14, 2023 40 Comments
Scott Kirby Customer Service

Scott Kirby, United’s President and second in command, understands how essential providing good customer service is. But can his leadership empower employees to deliver it? Speaking to employees in Houston this week in a recording obtained by Live and Let’s...

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Delta Air Lines

Even When Delta Wins, It Loses

Matthew Klint Posted onMay 1, 2019November 14, 2023 34 Comments
Delta Mumabi Subsidies

Delta is doing so well in so many ways. Exciting new service to India is coming. So why does Delta continue to levy petty attacks against Gulf carriers? I just don’t get it. It has been a great run for...

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emiratesNews

Emirates Hints At New U.S. Fifth Freedom Routes, Life After A380

Matthew Klint Posted onMay 1, 2019November 14, 2023 5 Comments
Emirates New Fifth Freedom Routes

As Emirates reevaluates its long-term growth goals, it is examining new Fifth Freedom routes to the USA and life without the A380 superjumbo jet. Speaking at the 2019 Arabian Travel Market, Emirates’ President Sir Tim Clark said his carrier...

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NewsQantas

Qantas Prepares For Sydney To London Nonstop

Matthew Klint Posted onApril 30, 2019November 14, 2023 10 Comments
a white airplane flying over water

Qantas CEO Alan Joyce announced that an undisclosed aircraft has “met the challenge” and Qantas will be prepared to fly nonstop between Sydney and London and other ultra-longhaul destinations by the end of the year. Joyce’s prediction came at the...

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United Airlines

Catching Up With An Old Friend In The SFO United Club

Matthew Klint Posted onApril 30, 2019November 14, 2023 7 Comments
United Club Familiar Face

One advantage of long-term loyalty to one airline is that you get to know some of the staff. I had a wonderful reunion with an old friend in SFO last week, who happens to be a United Airlines employee....

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Airport Lounges

The World’s Best Plaza Premium Lounge Is In Rome…

Matthew Klint Posted onApril 30, 2019November 14, 2023 11 Comments
a small pizza on a wooden board

Plaza Premium offers a network of lounges around the world. And while I’ve visited many of them, I’ve never been to one I enjoyed as much as Rome. Rome Fiumicino Airport (FCO) is not my favorite airport in the world. But...

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Travel Security

United Airlines Further Disables A Disabled Camera

Matthew Klint Posted onApril 30, 2019November 14, 2023 2 Comments
a room with rows of monitors

You need not worry about flight attendants or airline executives surreptitiously recording you while you eat dinner or sleep in your seat…well, at least using IFE cameras. There has been a surprising outpour of fear and anger over the...

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American ExpressFlying Blue

Final Hours For Lucrative Flying Blue Transfer Bonus

Matthew Klint Posted onApril 29, 2019November 14, 2023 4 Comments
Flying Blue Transfer Bonus 2019

You only have until the end of the day to take advantage of a 25% transfer bonus to Air France/KLM Flying Blue from American Express Membership Rewards. This is a transfer bonus I have personally taken advantage of, hence...

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Flight ReviewsUnited Airlines

Review: United Airlines 777-200 Premium Plus San Francisco To Frankfurt

Matthew Klint Posted onApril 29, 2019November 14, 2023 28 Comments
United 777 Premium Plus Review

My 11-hour flight from San Francisco to Frankfurt aboard United’s new premium economy (“Premium Plus”) product was quite comfortable, though no replacement for business class. MileagePlus members can upgrade to either (or both) Premium Plus or Polaris Business Class...

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American Airlines

How American Airlines Helped Save A Baby’s Life

Matthew Klint Posted onApril 29, 2019November 14, 2023 1 Comment
AA Saves Baby

Janay Flowers is expressing gratitude to American Airlines and the passengers and crew on her flight for saving the life of her daughter Nevaeh. The two were traveling from Tampa to Dallas last Thursday when 11-month-old Nevaeh became ill....

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United Airlines

United CEO Believes New Livery Represents Culmination Of United’s Journey

Matthew Klint Posted onApril 29, 2019November 14, 2023 13 Comments
United Airlines Livery Munoz

United CEO Oscar Munoz penned a letter to staff reflecting on the recently unveiled new livery. Two sentences stood out in particular. A flight attendant forwarded me the note below. I am including it in its entirety and then...

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United Airlines

United Battles Barefoot Lounge Bandit And Onboard Shaving Stupidity

Matthew Klint Posted onApril 27, 2019November 14, 2023 23 Comments
Barefoot United Lounge

We are quick to complain about airlines, but tonight I pity United Airlines for having to deal with a dynamic duo of dimwittedness on the ground and in the air. Let’s start on the ground. United offers beautiful Polaris...

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