Through a series of 33 seminars in the Chicago area, United Airlines hopes to improve the flight experience for passengers in 2019. Earlier today I wrote about the potential addition of three new FA bases in the Untied network....
United Airlines May Add “Satellite Bases” For FAs In Three Cities
United Airlines is seeking to add “satellite” flight attendant bases in Orlando, Phoenix, and San Diego. Here’s what it means for you. I’ve written a lot about United’s internal employee relations lately because I believe that crew morale directly...
FAA Sides With United Over Newark Airport Fees, Slams New Jersey
The Federal Aviation Administration slammed the Port Authority of New York and New Jersey for excessive fees at Newark Airport. The result may be cheaper airfare…or at the very least higher airline profits. United Airlines, which operates a large...
Review: Thai Airways 777-200 Business Class Bangkok To Seoul
Thai Airways simply does not offer a competitive business class product on its 777-200. There is no other way to say it. I appreciate the warm service on Thai and thought the meals were decent on this flight, but...
Two More Superb Flights On Hong Kong Airlines
As part of my discounted Hong Kong Airlines business class ticket, I had to fly to Bangkok and back. It gave me the chance to test out two more business class seats offered by Hong Kong Airlines. I actually...
The Good That Came From The Delayed EL AL Flight
The greatest joys in life often come from the way human beings face unexpected hardship together. I wrote yesterday about the delayed EL AL flight from New York that ultimately diverted to Athens in order for observant passengers to...
Crazy: LOT Passengers Asked To Contribute Cash For 787 Repairs Prior To Takeoff!
A LOT Polish station manager took up a cash collection from passengers in Beijing in order to pay a 787 repair bill so the aircraft could depart for Warsaw. A LOT Polish Boeing 787 Dreamliner suffered a hydraulic pump failure...
Another New Priority Pass Restaurant At LAX
LAX just lost two Priority Pass restaurants, but has bounced back with a new one. Last month Campanile, in Terminal 4, left the Priority Pass program after a disastrous debut. Earlier this month, Priority Pass announced that Barney’s Beanery,...
Did Passengers Attack EL AL Flight Attendants Over Sabbath Delay?
Shameful duplicity on the part of EL AL? Proven. Restrained conduct by most passenger onboard? Proven. But did a small group of passengers physically attack flight attendants on EL AL when it became clear that their flight would land in...
American Airlines Drops Lawsuit Over Logo
American Airlines has dropped its lawsuit against the United States Copyright Office…at least for now. Last month, I wrote about American Airlines’ lawsuit against the U.S. Copyright Office for failing to grant copyright protection to its logo. > Read More: American...
Will British Airways Become Spanish Airways?
As Brexit looms in the United Kingdom, British Airways is working behind the scenes to ensure a smooth transition and no service disruptions. One contingency: British Airways will no longer be a British company. Brexit goes into effect on...
Review: Thai Airways Royal Orchid Spa – Bangkok (BKK)
The Thai Airways Royal Orchid Spa is one of my favorite amenities of any airline lounge in the entire world. Located across the hall from the Royal First Class lounge in Bangkok (BKK), the spa offers complimentary treatments for...
The Perfect Airline Meal Hot Or Cold
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Some meals...
Hong Kong From A Hotel Room…
I spent three days in Hong Kong this week…and never stepped outside. It was a big week in Hong Kong for my other business and my company hosted meetings at the Grand Hyatt. We arrived on Tuesday, took a...
Stormy Daniels Lost More Than Her Luggage On Aer Lingus
Stormy Daniels, the porn star who alleges she slept with Donald Trump while his wife Melania was recovering from child birth, lost her luggage on Aer Lingus. Her response is the story. The Oxford Union invited Daniels to address...
Review: Thai Airways Airways Royal First Lounge Bangkok (BKK)
The Thai Airways Royal First Lounge in Bangkok offers personalized service, a la carte dining, and a quiet oasis from bustling Suvarnabhumi Airport. This review will include photos from my visits over the years…I’ve never reviewed this lounge before and...
First Impressions: Hong Kong Airlines A350 Business Class
Earlier this week I flew from Los Angeles to Hong Kong aboard a brand new A350 on Hong Kong Airlines. Overall, I was quite impressed by the flight. First, I did not wind up with the new reverse herringbone...
How I Called Back An Airline Reservation Agent And Reached Her Instantly
Recently, I found myself speaking to one of the loveliest United reservations agents I had ever encountered. She was so cheerful and competent. I needed some help with an award ticket, and that can get very tricky when working...
Singapore Airlines Is Struggling To Sell Premium Economy On Ultra-Longhaul Routes
Yesterday I wrote about Singapore Airlines’ precipitous drop in profits. One more, albeit smaller, reason for the decline: lackluster demand for premium economy seats at a premium price. Singapore recently resumed “ultra-longhaul” flights from Los Angeles and Newark. The...
Virgin Australia Sinks Singapore Airlines’ Profit
Singapore profits are down 81% this quarter thanks to higher fuel prices, lower ticket prices…and Virgin Australia. Singapore Airlines was quick to highlight the first two reasons–fuel prices and fare pressure–as the reason for its dismal drop in profits:...
