Gate lice, those passengers who stand up in the boarding area up to an hour before boarding, have always made me chuckle. Yes, bin space is precious–but I don’t think that is why some people line up early on...
Boycott a City Because of Rude Airport Workers?
I got a kick out of this letter in the Chicago Tribune today. It seems that Mr. Robichaud was so dismayed at the vendors and non-airline staff during his family’s trip through O’Hare that he has decided to boycott...
Cracking Down On How Airlines Handle Lost Baggage Claims
An excerpt from this week’s "Middle Seat" column by Scott McCartney in the Wall Street Journal: David Pykon, a New York hedge-fund trader, says he was given conflicting information by different American Airlines supervisors on daily expenses after his...
Superior Customer Service from Mexicana and Avianca
I’m finalizing the plans for a trip to South America next month and had to contact both Mexicana and Avianca today via telephone. I was very impressed with the high level of service for a "no status" flyer like...
Should I Even Consider a Switch to American Airlines?
Short answer: probably not. I sure thought about it yesterday when it became clear that United will be eliminating regional upgrades, but I have calmed down today. I’m 1/3 of the way toward million-mile status on United, love Star...
United Offers Unlimited Domestic Upgrades—but there is a catch!
Yesterday United announced it will be implementing a complimentary upgrade scheme starting in Q2 next year. The changes will bring UA’s domestic upgrade program closer to those of Continental, US Airways, and Delta. Details: First, this was posted on...
