17 May 2012 My Dear Friends from Continental Airlines, A simple question for you: what is wrong? What is it that is truly bothering you? I have been a steady United Airlines customer since 2004 and I grew to...
Was it the Way I Looked? Part II
Read Part I here As I mentioned in Part I, when I reached SFO Saturday morning to check in for my trip to Philadelphia via Chicago, the agent could not find my ticket. I had been re-booked by a...
How Did the United Airlines IT Transition Go For You?
I’ve been dealing with a number of family issues over the last week, so I apologize for the brevity of recent posts and the noticeable gaps between them. Just to warn my six readers, the next couple weeks don’t...
Armageddon for United/Continental Passengers on 03 March?
At 0100 Central Time on Saturday, 03 March, United Airlines will flip the switch, transitioning from its Apollo Reservation System it has used for the last four decades to Continental’s in-house SHARES system. Will the transition be smooth? History...
United’s Post-Merger Flight Status Screens a Step Backwards
As the 03 March 2012 Continental-United integration date moves closer, we are already seeing what the new “United” will look like in some stations. Philadelphia, for example, rolled out the new Continental-esque flight display screens for United flights last...
Reader Question: Should I Buy Up My MileagePlus Status?
Reader Sandy asks: Matthew, I received the following offer from United in my e-mail box. I was about 10K miles short of 1P [Premier Executive] status last year, so I am tempted to take advantage, though it looks expensive....
New United Airlines Routes, Including Washington Dulles to Honolulu
United Airlines recently announced a handful of new summer routes, including new non-stop service from Washington Dulles to Honolulu and service from Denver to Fairbanks, Alaska. Daily Service between Washington/Dulles and Honolulu United will begin daily year-round service between...
A Zone of Twilight Between OnePass and MileagePlus
As Continental OnePass and United MileagePlus work to fully integrate in March, the next month and a half will be tricky for those elites looking to take full advantage of reciprocal benefits but who never linked accounts. Last March,...
Swiss, Adria, and Croatia Airlines Award Space Now Bookable on Continental.com
Swiss, Adria, and Croatia Airlines award seats are now bookable on continental.com, meaning that 26/27 Star Alliance carriers can now be booked quickly and easily online. Only Ethiopian Airlines, which joined Star Alliance last December, is yet to be...
Continental Airlines Dissolves Partnership with Virgin Atlantic
Via Friendly Skies, Continental Airlines announced today that their partnership with Virgin Atlantic will abruptly end on 13 February. While the news was not unexpected, it also was not expected to happen so soon. Effective February 13, 2012 we...
Continental Airlines on the Phone vs. Continental Airlines at the Airport
I learned something today: do not bother to call Continental Airlines if you find your flight is delayed and want to re-route. Just go to the airport and sort it out there. Perhaps I just take it for granted,...
As American Airlines Departs, Opportunity for United at Burbank
News that American Airlines will suspend service from Burbank/Bob Hope Airport next month compounds a problem for an airport that continues to lose passengers even as it invests in a pricey infrastructure upgrade that will enhance the parking facilities...
