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Home » Reviews » Flight Reviews » Review: British Airways 777-300ER Business Class
British AirwaysFlight Reviews

Review: British Airways 777-300ER Business Class

Matthew Klint Posted onJuly 1, 2022November 14, 2023 25 Comments

an airplane on the tarmac

For the final leg of our trip home, we flew on British Airways from London to Los Angeles aboard the 777-300ER in Club World business class. Despite the dated seat, we had a marvelous flight.

In This Post:

Toggle
  • British Airways 777-300ER Business Class Review
    • Booking
    • Boarding
    • Seats
    • Service
    • IFE + Wi-Fi
    • Amenity Kit
    • Lavatory
    • Food + Drink
    • CONCLUSION

British Airways 777-300ER Business Class Review

While a rather horrific value when redeeming points and traveling from the United States, out-of-pocket fees are much lower when traveling from Europe to the USA via London.

Booking

In 2020 I redeemed Avios to fly from Basel to London to Los Angeles in British Airways business class. Due to the pandemic, BA cancelled my flights. With BA’s flexible rebooking option, we rebooked to Las Palmas to London to Los Angeles. BA also cancelled its Las Palmas service, forcing us to make an extra stop in Madrid.

The upside to all the schedule changes and cancellations was that we were rebooked in J class and all earned miles (credited to American Airlines AAdvantage) for our journey.

Boarding

After spending an hour in the Galleries South Lounge in Heathrow T5, we took the train over to T5C to board our flight to Los Angeles. I was surprised at the rather cavalier attitude British Airways staff took concerning COVID-19 tests. Rather than examine the tests themselves, we were asked to sign an attestation that we had tested.

Our boarding was delayed a bit, but presently we were invited to board. Sadly, I was pulled aside for “random” secondary screenings which meant I was not able to get many unspoiled pictures of the cabin (a few of the pictures below were taken after we landed in LA).

a large white airplane at an airport

British Airways 269
London (LHR) – Los Angeles (LAX)
Friday, August 6
Depart: 4:10PM
Arrive: 7:10PM
Duration: 11hr, 0min
Aircraft: Boeing 777-300ER
Distance: 5,456 miles
Seat: 15K (“Club World” Business Class)

A very cheerful flight attendant welcomed us onboard – with a couple exceptions, the crew was overall quite senior and I could immediately feel this was going to be a great flight.

Seats

British Airways is in the process of retrofitting its 777-300 fleet to install new Club World Suites, but there remain several aircraft that have yet to be retrofitted. Unfortunately, I chose our flight because it was scheduled to have the new suites, but those seats were swapped about three days before.

The old configuration is eight-across, which sounds horrible but really isn’t that bad. True, seats do stretch eight across in a staggered manner (some facing forward, some facing backwards). True, privacy is fairy limited and the aisle seats (especially B and J seats) are particularly exposed.

a plane with seats and people in the back

an airplane with seats and windows

a plane with seats and people in the back

a seats on an airplane

a seat in a plane

a row of seats in an airplane

a plane with seats and a few other seats

a seat on an airplane
The British Airways honeymoon seats are particularly tight…

a seat in an airplane

a seat in an airplane

a seat on an airplane

But I must concede that this is a comfortable seat and one benefit is that your feet are not constrained. Instead, a foot rest drops downs from the seat in front or behind you (depending upon which direction your seat is facing) and in lie-flat mode, creates a bed that is six feet long.

a seat on a chair

an airplane with a seat and a window

a person's feet in a seat on an airplane

Personal storage is limited (there is a small drawer for valuables), plugs (universal A/C and USB-A) are within easy reach, and the screen flips over for relatively easy viewing.

a passport in a safe

a close up of a power outlet

The screen can be controlled by hand or by a passenger service unit (remote) located in the seat console.

a grey panel with buttons and a black and white panel

Seat controls are also on the armrest.

a close up of a sign

Bedding is excellent on British Airways. Provisioned by The White Company, I found the duvet soft and warm and the large pillow perfect.

a pillow and a pillow in a plane

a pillow on a bed

an airplane with an escalator

an airplane with an escalator and a bed

a bed in a plane

a bed in an airplane

Augustine slept on top of the blanket and did not bother to recline his seat, again making me question why I splurged for a premium cabin ticket…

a child sleeping on a bed

a child sleeping on a pillow
At least he used his pillow…

a child sleeping in a plane

While the cabin did not get too warm, do note there are no individual air vents.

The cabin was darkened for most of the flight.

a group of people sleeping on seats in an airplane

Service

I mentioned the service and just want to point out what a pleasure it was to fly with a crew who seemed to love their jobs and were not only attentive, but cheerful and charming.

a person in a mask on an airplane

Our children, who were thankfully well-behaved, were doted over. Rather than address me for all of Augustine’s need, flight attendants knelt down and spoke to him directly, which I appreciated.

a man and child in a plane
Blessed kid…

a man and child in a plane

Heidi and I took turns holding Claire Marie, who spent the first couple hours of the flight with me, then fell asleep for the bulk of the flight with Heidi. She recently turned two and now requires her own seat.

a man and child in a plane

a man and two children on an airplane

a man with a face mask on his chest and a baby in his arms

IFE + Wi-Fi

We took off to beautiful views of Heathrow.

an airplane wing on a runway

an airplane wing and wing of an airplane

Early in the flight, I checked out the IFE. The system is a bit dated by now, but I found a large selection of movies, TV shows, games, and audio, as well as a moving flight map.

a remote control on a table

a screen on a plane

a screen on a plane

a screen on a plane

a screen on a plane

a screen on a plane

a screen on a plane

a screen on a plane

a screen on a plane

a screen with a blue and yellow screen

a screen with a map on it

a screen with a plane flying on it

Noise-canceling headphones are better than standard headphones, but not all that comfortable over the ear.

a pair of black headphones on a white surface

Twice, the IFE went out, suggesting BA is long overdue for an updated system.

a screen on a plane

High-speed wi-fi was available onboard at the following rates:

  • 1 hour – £4.99
  • 4 hours – £11.99
  • Flight pass – £19.99

I connected to the messaging option, which was only £2.99 for a flight pass and allowed me to send and receive messages on iMessage and WhatsApp (text only, no photos).

Meanwhile, Augustine pretended the IFE remote was a telephone…

a child sitting in an airplane holding a phone

…and enjoyed his cartoons, which he is only allowed to watch when on airplanes.

a child with headphones on

a boy sitting in a chair with headphones and a bottle

Amenity Kit

I find The White Company amenity kits quite handy on British Airways. The black leather bags are versatile and we use them to store households items at home. The contents included:

  • socks
  • eye shade
  • pen
  • ear plugs
  • toothbursh
  • toothpaste
  • SPA products (from The White Company)
    • lip balm
    • moisturizer
    • pulse point (oil)

a black leather pouch on a table

a table with a bag and items on it

a group of white bottles

Lavatory

The lavatory was clean and featured more products from The White Company, including soap and hand lotion. There were also wipes in a communal bottle and an air freshener spray.

a toilet and sink in a bathroom

a group of hand sanitizers on a shelf

Food + Drink

I was very pleasantly surprised by the meals onboard, which was frankly just delicious comfort food. Some carriers try too hard to offer “gourmet” dishes when they should just stick to the basics. BA does the basics well.

Here’s the menu for the flight:

a menu on a table

a white paper with black text

a menu of a restaurant

a menu of a restaurant

a menu of a bar

a white paper with black text

I began with a cranberry blush cocktail, which was served with rosemary-encrusted mixed nuts (and roasted corn).

a plate with a drink and a napkin on a table

a glass with a drink and a slice of lemon

a plate of nuts and a packet of chips

For my main course, I chose braised Welsh lamb shank, served with broccolini, sweet potatoes, and mousseline (sauce). Meals were a one-tray affair, including a coleslaw salad, cheese board, and a dessert called Eton mess (a traditional English dessert consisting of a mixture of strawberries or other berries, meringue, and whipped cream).

a plate of food on a table

a plate of food on a table

a plate of food on a table

a tray of food on a table with a television in the background

I paired my dinner with a glass of Bordeaux wine, which was splendid. I love the hot bread basket, with three bread rolls fused into one. I also loved the sourdough crispbread crackers served with the cheese.

a hand holding a small packet of crispbread

Along with my dessert, I enjoyed a strong cup of decaf coffee (preparing to sleep after).

a cup of coffee and dessert on a table

Augustine ordered the British Barbecue, which included marinated Berkshire pork belly, a dry-rub chicken skewer, baked baby potatoes, and a charred pepper. This was a really delicious dish (he let me have a few bites) which I would love to order again (though I loved the lamb too).

a plate of food on a table

a plate of food on a table

After a lovely rest, I woke up for a pre-arrival meal of roasted cauliflower in a red pepper dip and herb roasted chicken breast with gnocchi and tomato sauce. Another winner. The appetizer and dessert (passion-fruit panda cotta) were served covered.

a plate of food on a table

a plate of food on a table

a napkin and a cup of oil

a bowl of bread and sauce

a bowl of soup with cauliflower in it

a plate of food on a table

a bowl of dessert with a piece of fruit

The Do & Co catering on British Airways is excellent. I greatly look forward to my meals when traveling on BA.

CONCLUSION

The sun was setting as we approached Los Angeles and the fog had begun to roll in. We arrived in the Tom Bradly International Terminal and parked next to a SWISS and ANA 777-300ER. After gathering our things, we proceeded through passport control and were soon reunited with my parents, who graciously picked us up.

a city in the distance

an airplane wing in an airport

a plane in the air

a two children walking down a hallway

British Airways is good with the old seat and great with the new Club World Suite. I would choose BA again in a heartbeat, even with the old seat, noting the availability of great bedding, wi-fi, friendly service, and delicious food.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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25 Comments

  1. Stuart Reply
    July 1, 2022 at 1:14 pm

    Laughing at the passport in the cubby photo. I thought you learned your lesson on doing that!

    • Matthew Klint Reply
      July 1, 2022 at 1:20 pm

      Remember, this is a delayed report from last August (though nothing has changed onboard). The passport incident was four months after…

      🙁

  2. Jeff Reply
    July 1, 2022 at 1:19 pm

    Hi Matthew, I notice that you mentioned that Augustine is “only allowed to watch” cartoons on planes. I know you’ve mentioned that your kids tend not to watch TV at home either. Why is this, if you don’t mind me asking?

    • Matthew Klint Reply
      July 1, 2022 at 1:24 pm

      I think children, in general, watch far too much TV and then act like zombies after (I certainly did growing up). We don’t have a TV at home, don’t go to movies, and generally only sit and consume movies/TV shows when on airplanes because I think we are healthier that way. Despite living in the city, my children go out and play outside and Augustine has become an avid reader at age five.

      Once in a while, though, I do use YouTube for instructional purposes, like trying to reach Augustine the flags of the world or how to count money.

      • Jeff Reply
        July 1, 2022 at 4:01 pm

        I think that’s totally fair – for what it’s worth I don’t really watch TV either, though like you I will occasionally watch youtube, say if I need to find out how to do something (e.g. wire a plug, or something like that, when it really helps to watch someone do it in real time). That’s even the case when I’m on a plane though, as I’ll probably keep it on the moving map for most of the flight, and just listen to whatever music has been provisioned on the IFE – some airlines are truly better than others in this regard! It’s great that Augustine is an avid reader at such a young age too – more and more kids seem to be shunning books these days, a trend that I’m sure you’re aware of.

  3. Your daddy Reply
    July 1, 2022 at 1:41 pm

    Your kid can only watch cartoons on the plane? What a life, he is a kid and you are so strict he can’t watch cartoons at home, what a great childhood. You know what my parents were the same super strict assholes and now I don’t have a relationship with either one of them… take that for what it is worth. He is a kid, not a Minnie me!

    • Matthew Klint Reply
      July 1, 2022 at 1:43 pm

      Yeah, I spend quality time with my kids and take them around the world in premium cabins instead of dumping them in front of a screen. Somehow, I think they will thank me someday.

  4. k Reply
    July 1, 2022 at 1:58 pm

    Did BA comp a full seat for your daughter, given that she was no longer a lap infant when the flight was rebooked? If so, how were the discussions over that?

    • Matthew Klint Reply
      July 1, 2022 at 2:19 pm

      She was still one when the flight took place.

  5. Jerry Reply
    July 1, 2022 at 3:05 pm

    I’m flying the new Club Suite in September, and I’m really looking forward to it, but a part of me will miss the old Club World seat when it’s gone. Though tight, I was always able to really relax in the window seats. The upstairs cabin on the 744 truly was great, especially 62A/K. I like Club World more than I probably should.

    • Stuart Reply
      July 1, 2022 at 6:00 pm

      @ Jerry, I have to agree with you. There is a certain sentiment with the old Club, all those flights and miles flown over so many years in that seat. And yes, the 744 and 62A/K was the best seat in the house and, if you could get it, was to me even better than anything in F. I had hoped I would have a few more trips upstairs in BA’s queen before they started vanishing. Alas, that was an abrupt ending to such a great legacy. In my mind I still see them lined up at T5 and how beautiful they all looked.

      • Mick Reply
        July 2, 2022 at 2:40 am

        I agree with these comments. Everyone hates on the old ba seats but I have had wonderful flights upstairs on the 747. Tons of privacy and storage. Good food. Good leg room.

  6. Arthur Reply
    July 1, 2022 at 3:21 pm

    Club World BA with its Do&Co catering is a really pleasant experience. The fact that they give you a much better experience for less money is one of the reasons I never seem to fly UA internationally any more. I also like that they have their own Brewdog beer, too. And their IAD lounge is good for dining before their late eastbound flight. I look forward to my first BA flight since 2019 next month. Be interesting to compare it to an Austrian Do&C0-catered flight to VIE (which I have never flown) two weeks after that.

  7. Rob Reply
    July 1, 2022 at 3:24 pm

    Nice review and looks like you had some very nice food and great service. A word of warning however to those reading this review. Don’t take it as if this will be your experience. I’ve flown BA FIrst class twice in the last 6 months (LHR – SYD and LHR – SCL, their two longest routes) and once in business (LHR – CUN). Both pretty poor in terms of quality and quantity of food. Ran out of food on the SCL flight and ran out of water on both the SCL and SYD flights. The general opinion amongst the BA Gold members (from the Facebook BAEC Gold & Premium members group) is that BA is in serious decline. The food offering has been extremely poor and getting worse over the last 6 months. I love reading your blog and you were fortunate to have had an excellent time including substantial landing meal but these days the landing meal is half of half a sandwich and a packet of crisps (chips) in business. BA service can be great with super flight crew but sadly these days (in last 6 months) they have struggled because of big cuts to what is offered to passengers. Not the fault of the crew. Each flight is a gamble. My advice is to fly American Airlines in lieu of BA for US routes, fly Qatar for anywhere possible, and BA only if you have to (i.e. European routes)

    • Matthew Klint Reply
      July 1, 2022 at 8:41 pm

      Hi Rob, correct me if I am wrong, but isn’t the pre-arrival meal still more substantial on London – West Coast flights? I flew LHR-ORD more recently and was pretty disappointed by the meager sausage roll as the pre-arrival meal. Still, I love the new Club World Suite. It’s so comfortable.

      • Arthur Reply
        July 2, 2022 at 9:53 am

        And in fairness, the worst CW reviews and catering pictures are still head and shoulders above UA long haul catering.

      • Aaron Reply
        July 2, 2022 at 3:42 pm

        Will we be getting a review of that? It would be interesting to compare with the food on this route.

        • Matthew Klint Reply
          July 2, 2022 at 3:49 pm

          Yes. Coming soon.

          This was my teaser—

          https://liveandletsfly.com/british-airways-787-10-club-world-suites/

  8. derek Reply
    July 1, 2022 at 11:10 pm

    The window seats are the best, better than even updated seating on other airlines. It’s so private, it’s rear facing (which I like), and there’s 6 ft. of airspace above your feet, not tucking your legs into a small cubby hole.

    I see the amenity kits are better than a few years ago, when it was a navy blue pouch with a draw string.

    • Aaron Reply
      July 2, 2022 at 3:46 pm

      It isn’t that private…you still have to climb over someone to reach the aisle in most window sweats, and you have to keep the partition down during take off, landing, and meals.

  9. Russell Reply
    July 2, 2022 at 5:54 am

    I agree with comments about the seat, service, etc. and will fly the new seat in September. But I think the real issue with BA is their exorbitant fees on award seats. It is this reason alone I try to avoid them.

    And P.S. I remember the seats in row 62 of the 744 fondly and had my last experience in that aircraft in January 2020. Memories.

  10. Aaron Reply
    July 2, 2022 at 3:44 pm

    “passion-fruit panda cotta”

    A very gamey choice for a dessert…

  11. Janet Reply
    September 2, 2022 at 7:40 pm

    I’m flying British Air, business class in November…Boston to London to Cairo, then back. It is my first BA flight, and I usually fly premium economy. This was really a splurge for me, and I hope the trip is as nice as yours! One reason I booked Club World is because I have a 6+ layover I at Heathrow on my way back, and figured access to the lounge would make it not so horrible!

    • Matthew Klint Reply
      September 2, 2022 at 7:58 pm

      I hope you’ll enjoy it!

  12. Imad Reply
    September 17, 2022 at 8:38 pm

    Hi Mathew
    Great and informative review.
    I’m due to fly LHR to Dubai on British Airways 777 with a 2-4-2 seat configuration in club world. I noticed you travelled with Claire Marie before she turned two. I am travelling with a 7 month old.
    Do you have any suggestions on where to sit? Would you recommend window seats or the honeymoon seats?
    Also do you know what services BA provide for the infant in terms of seating, food or even hot water?
    Information online seems to be contradictory.
    Thanks

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