Just 11 minutes after publishing a cautiously optimistic post on the Aeroplan/SWISS First Class award issue, the other shoe dropped…Aeroplan is throwing in the towel. Here’s the update from Aeroplan– A small number of first class bookings were made...
SWISS First Class Update: No News is Good News?
I’ve received over 50 emails the last two days asking for an update on the Aeroplan/SWISS First Class issue. Thus far, I’ve only been advised to be patient. At this point, we know that SWISS is the culprit for...
Aeroplan Issues Statement on Cancelled SWISS First Class Awards
Last post of the day on this, but Aeroplan sent me a statement concerning the cancelled SWISS First Class award bookings and I want to share it with you. I can assure you that we are not pleased with...
Let’s Help Aeroplan Take the Moral High Ground (RE: SWISS First Class Awards)
Yesterday, after learning that my SWISS First Class tickets from Zurich to Los Angeles had been cancelled, I quickly issued a legal threat. My point was not to be unnecessarily combative, but to underscore the seriousness of this matter and...
Dear Aeroplan, If You Cancel My SWISS First Class Tickets, I Will Sue You
I hope you felt the excitement in my two posts yesterday and post earlier today about flying with my family in SWISS First Class. I was truly ecstatic. So you can imagine how I felt when One Mile at...
Hurry! Aeroplan Allowing SWISS First Class Bookings!
Several years ago, SWISS stopped releasing first class awards to partners on a regular basis, generally reserving that award space only for elite members of its own Miles & More loyalty program. But sometimes the door is temporarily opened…and...
Aeroplan Change Fee: Unethical or Fair?
Aeroplan charged me a change fee that I believe was unconscionable. I am heading to Germany for Christmas this year with my family. We booked tickets via Aeroplan on Turkish Airlines months before the diplomatic spat that has effectively...
How to Redeem Aeroplan Miles on Cathay Pacific
Did you know that you can use your Aeroplan points for redemption on Cathay Pacific and Cathay Dragon? You can even mix and match Cathay Pacific flights with Star Alliance carriers. But don’t think you’ll be redeeming 75K Aeroplan...
It’s a Miracle! Aeroplan Hold Times Plummet
Aeroplan is finally wising up to something: providing poor customer service is no way to run a premier loyalty problem. While it may be too late, I’m pleased to report I have not encountered a hold for more than...
How Aeroplan’s Latest Website Upgrade Could Save you Hours on Hold
It’s just a small change on the Aeroplan website, but a huge one. You can now check partner record locators online. Here’s why this may save you hours on the phone. Reaching Aeroplan sometimes feels like trying to find...
Why is Aeroplan Website Blocking Non-US/Canada Awards? My Theory
UPDATE: The problem is fixed…for now. Aeroplan is blocking all online award redemptions of itineraries that do not touch the USA or Canada. Earlier this month I wrote The Worst Aeroplan Redemption I’ve Ever Made, a last-minute Frankfurt to Vienna...
Air Canada Dumps Aeroplan: Let’s Not Celebrate Yet
Effective June 30, 2020, Aeroplan will no longer be the loyalty program for Air Canada. Negotiations between Aeroplan’s parent company Aimia and Air Canada have stalled, prompting Air Canada’s decision to go it alone. As Air Canada’s financial situation has...
The Worst Aeroplan Redemption I’ve Ever Made
Rule #1 of using miles and points: be pragmatic. Sometimes a redemption appears horrible on paper but still makes great sense. I’m in Vienna, Austria for the weekend and the trip came about at the last possible moment. I was in...
Aeroplan “Tech” Issues: Coincidental or Deliberate?
Aeroplan, the spun-off loyalty program of Air Canada, is slowly whittling down the number of Star Alliance carriers you can redeem miles on. I believe it is fair to ask whether there is something nefarious going on. At present,...
Star Alliance Iceland Stopover Now Much Easier
Iceland fascinates me. Not only does it contain immense natural beauty, it offers Northern Lights in the winter and midnight sun in the summer. I’ve been before and had a great time — now I want to take the family....
The Best Time to Call Aeroplan?
Aeroplan hold times have historically been so horrible that even Aeroplan admitted it in a recent ad campaign— The only problem? Wait times are almost as bad as before. Aeroplan states– Truthfully, while this may have happened in the past,...
My Plan for Fixing Aeroplan
I was going to title this post “An Indictment Against Aeroplan” but I don’t think anyone wants to read another list of gripes about Aeroplan’s shortcomings. So Aeroplan, consider this my free consultation for how you can bring yourselves...
Aeroplan Closes All Overseas Call Centers
Aeroplan, the spun-off loyalty program for Air Canada, has a Canadian call center with limited operating hours — you can reach Aeroplan between 7am and 12am ET, seven days per week. Beyond those hours, traditionally Aeroplan had offered offshore...
Final Hours to Book Aeroplan Awards Before Next Devaluation
With five hours left before closing time at midnight ET, this is your last chance to take advantage of the current Aeroplan redemption chart before new rates kick in tomorrow. If you’re going to Europe in the next year...
The Bright Side of the Aeroplan Devaluation
Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round...
